BMIS 580COURSE PROJECT PHASE 3 PROJECT CHARTER TEMPLATE

BMIS 580
COURSE PROJECT: PHASE 3 PROJECT CHARTER
TEMPLATE
Project Title: Customer Relationship Management Project
Charter
Project Start Date: Aug 28, 2017 Projected Finish Date: Oct 20,
2017
Project Manager: Ambar Sharma
Project Description: Valley Proteins is a rendering company
that could have a better
system for the customer relationship management stragety
Characteristics of the Product, Service, or Result: The company
collects and recycles
used restaurant cooking grease; fats, oils, and grease from
restaurant grease traps; and inedible
meat, fat, and bone by-products
Project Purpose or Business Case/Justification: The project
purpose is to make the
system more user friendly, generate more profits, and
everything is electronic
Project Objectives:
Being able to collect data; prepare project exhibits; prepare a
presentation; determine
meeting time and location; submit meeting information to media
and post on project

website; provide opportunity for attendees to comment at
meeting.
Estimated Budget Information (preliminary):
Customer
Relationship
Management
Upfront
Purchas
e
Ongoin
g
Annual
Upfron
t Base
Upfront
Benefit
s
Ongoin
g Base
Ongoin
g
Benefits
Total
Hardware 40,000 10,000 60,000
Licensing 100,000 100,000
Maintenance 20000 20,000
Support 15,000 15,000

155,000 30,000 185,000
The cost of the project can vary depending on the type of
solution such as a self-hosted
solution. The self-host solution will only need to invest in the
hardware. Costs provided
use the more conservative self-hosted solution as a basis.
Success Criteria:
deadline.
-priority functionality defined in the requirements
specification is
delivered in the first release.
prevented, logged,
and reported.
High-level Requirements:
The ability to enter project information as defined by the
business
The ability to track project status
The ability the associate project outcomes with projects for
sharing information
The ability to report on projects as defined by the business
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BMIS 580
High-level Scope Statement:
Customer Relationship Managementsystem will be able to
incorporate a variety
of components such as the customer care standards, a channel
strategy, and
business transformation support skills. The change support
resources will in turn
include business analysis, project management, communications
and
programme and project management.
Deadlines: eight weeks
Stakeholders: Human Resource Department, Transportation
Department, Saftey
Department
Roles and Responsibilities
(Determines whether those criteria have been met and who signs
off for project approval)
Role Name and
Signature
Organization/Position
Authority
Contact Information
Phone and E-mail

Executive Sponsor Jane Doe
Project Sponsor Mary Doe
Project Manager Mark Doe
Functional Lead Steve Doe
Marketing Lead Stacy Doe
Sign-off: (Signatures of all above stakeholders. Can sign by
their names in table above.)
Comments: (Handwritten or typed comments from above
stakeholders, if applicable)
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Module 3: Sexuality Analysis
Purpose
The purpose of this assignment is to have students apply
theories of sexuality and gender expression to a case study.

Outcomes
· CO 5: Apply critical thinking skills when integrating multiple
sources of knowledge, data, and research to analyze theories
and perspectives on human development and behavior.
· CO 6: Demonstrate knowledge of human diversity focusing on
groups distinguished by age, class, color, disability, ethnicity,
culture, gender identity and expression, gender, marital status,
political ideology, immigration status, race, religion, sex, and
sexual orientation.
Requirements and Guidelines
Please read the case below and construct a 3-4-page paper
responding to the below questions. Please note that all work
must follow APA 7th edition format. It is expected that you will
include at least two references from the course material (book
chapter and a journal article, for example) and at least two
outside peer-reviewed journals to support your response. Please
adhere to the academic integrity policy of the university and the
expectations on avoiding plagiarism. Work must be submitted in
a Word document with an APA 7th edition cover page and a
reference page.
CASE STUDY
Clay is a 51-year-old sales associate who began the legal
process of changing his gender to female. She currently would
like to be called Camille. Clay was born with male genitals and
was socialized as a male. During the period of childhood, he
began experiencing isolation from peers, indicating to him that
he was a "sissy." He formed friendships with girls and selected
activities that were considered by most females in the class. He
did excel in tennis, and was able to enjoy that sport, as well.
His parents were strict and would never accept his tendencies.
Clay did well in college and also had a girlfriend, whom he
pursued to satisfy his father, and he decided to marry her after
college. Even though he had a good life, he was not happy. His
life never matched his inside, and he felt much better when he
was able to feel like Camille. When he was home alone, he
would wear his wife's clothes. Over the years, he began to feel

unhappy with himself, and for not being honest with his family
members. Seeking treatment from a mental health provider, he
began speaking about his life experiences and feeling more like
Camille, but fearing letting his family down. His sense of
security in feeling like Camille allowed him to discuss this in
more detail, and with his closest friends, he asked to be referred
to as a "she." Camille began to understand that she must become
open about who she is in order to have good quality of life. She
began working with a clinician to build courage to tell her wife
and family. She also began seeking hormone therapy and
potential surgery. Her main concern is how to tell her family
and what their responses will be.
1. Provide a description of the case using a bio-psycho-social
framework and using appropriate developmental stages to
explain the current development of the case.
2. Use a framework from the book to assess and integrate
sexuality development in the case.
3. If you had an opportunity to create a new classification
system for sexuality and gender expression using stages, what
would it look like, and at what stage is Camille?
4. What are the main issues of intersectionality indicated in this
case? If there are none, which attributes can cause this issue to
make challenges for the Camille?
5. Begin your conclusion with how this informs your
understanding of the importance of a life course perspective.
Also, what is the implication for practice in this case?
Directions and Grading Criteria
Category
Points
Description
Introduction
5
Introduce the case and present it as you would in a case
conference.

Application of theoretical framework and description of the
client
30
· Describe the individual based on biological, psychological,
social, and theoretical frameworks appropriate for the
individual’s age.
· Apply an appropriate framework for the case with a good
description.
Justification of the framework
25
Use a framework from the book to assess and integrate sexuality
development in the case and explain your rationale for selecting
the framework.
Create a new classification system
10
Create a new classification system for sexuality and gender
development and expression using stages.
Identify issues of intersectionality
10
Identify issues of intersectionality.
Implication for practice based on your evaluation
5
What is the implication for practice based on this evaluation?
Use critical thinking skills in self-reflection on the usability of
the theories applicable to cases and their advantages and
disadvantages.
Summary
5
Provide a summation of thoughts and understanding of various
skills.

Running head: Phase 3 1
Proposal Project: Phase 3
Jazman Richardson
BMIS 580
Dr. Jeese
Liberty University Online
Deliverable Date: September 29, 2017
Phase 3 2
Table of Contents
Research
Questions................................................................................
..................................................... 3
RQ 1: What are the purposes of developing a Customer
Relationship Management..............................3
Objectives about
Customers...............................................................................
.................................3
RQ2: What are the objective and benefits of Customer
Relationship Management...............................4
Cost
Saving....................................................................................

...................................................... 5
RQ3: The customer relationship management
process...........................................................................5
RQ4: How can customer relationship management be
measured...........................................................6
Scope......................................................................................
..................................................................... 6
Functional Business
Requirement............................................................................
................................ 7
Non Functional Business
Requirement............................................................................
........................7
Reporting................................................................................
................................................................. 8
References..............................................................................
..................................................................... 9
Phase 3 3
Research Questions
RQ 1: What are the purposes of developing a Customer
Relationship Management
There are plenty different reasons for developing a Customer
Relationship Management.

Customer relationship management can be considered the tool
that is used to give benefits to
businesses. The customer relationship management strategy is a
critical tool that allows any
business to see the behavior of the customers' interaction or
response. When there is a practical
system in place, this allows the businesses to be able to increase
profits by providing the product
and services the client's demand, having excellent customer
service than competitors, being able
to cross-sell products and services more efficiently, and being
able to retain the existing
customers while discovering new clients.
Objectives about Customers
There are three key factors when dealing with a customer
which is the customer acquisition,
customer satisfaction, customer retention. Companies improve
through either customer
acquisition or perhaps by means of acquiring more from the
active customers within the business
(King, Chao and Duenyas, 2016). Customer acquisition is
expensive. For every single effective
marketing action (spending dollars and also earning a new

customer) there exists a substantial
volume dedicated to promotion. Presence on a company
exposition may well entail a huge
selection of time of pricey staff members the perfect time to
render a couple of dozens great
potential clients who the only number is usually transformed
into money-making customers.
Businesses that lookup for new clients through unwanted
collection messages are sometimes
happy should the result minute rates are virtually any more than
merely 1 percent (Burke, 2002).
Phase 3 4
Customer satisfaction is a key factor in a business success.
Having customer satisfaction in
place gives the organization an overall evaluation of the
products and services. Understanding
that customer satisfaction can be determined by the needs of the
customer, their reaction to the
product and services and objective factors. For example, within
the hospitality industry, there
have been much research about the attributes that tourists may
find relevant regarding customer

satisfaction (Zaibaf, Taherikia & Fakharian, 2013). Service
quality and customer satisfaction are
different perceptions, although they are closely linked together0
RQ2: What are the objective and benefits of Customer
Relationship Management
Within a customer relationship management system, it serves a
more practical day by day
order process for the customer. When there is a system in
place, that makes the customer overall
experience better, then there is no need to contact the company
for different issues that occur. In
turn, the customer satisfaction level will increase which
generate more revenue.. Through
implementing customer relationship management Companies
can remove the confusion that
exists in the productivity, efficiency and control and every level
through the appropriate use of
customer relationship management. Benefits will be considered
as a critical connection among
customer relationship management initiatives and growth of
customer equity. These central
benefits of customer relationship management will be connected
hypothetically to the three kinds
of assets which are relationship, value and brand to customer

equity. The key advantages are
being able to enhance the ability to target more profitable
customers, integrating the assistance
across all channels of the organization, being able to improve
the sales force efficiency and
effectiveness. Another factor is being able to improved pricing,
customized the different products
and services that the organization has to offer, being able to
improve customer experience
Phase 3 5
efficiency and effectiveness, being able to individualize
different marketing messages. All seven
of these benefits are critical factors to customer relationship
management.
Cost Saving
Once the organization starts to fully understand the current
customer demand by the
different reports and customer profiling, then the customer
relationship management system can
run smoother. By doing this step, it will strengthen the bonds of
the customer and organization.
When strengthening the relationship, this allows the team to see

the insight on the different
promotions, any operation participation, communication
preferences and the sales history dealing
with the customer. Organizations will be able to uncover cross-
sell opportunities within the
customer relationship management that will boost sales (Jack,
Powers and Skinner, 2010). Also,
this will make the organization run a lot easier for the
individuals within the organization to be
more productive instead of always having to search for serval
databases or folders for any
information. Having a proficient customer management
information will increase the sales.
Within the updated customer relationship management system
will show are the workflow
activities that will automatically be generated. Implementing
the new regime will decrease the
amount of administrative burdens and any paper costs. Another
key factor is having everyone
work from the same system will help many sure employees
follow the same protocols and have a
constant positive impact on the customer’s experience (Jack,
Powers and Skinner, 2010).
RQ3: The customer relationship management process

Understanding the customer relationship management system
process has to be able to
recognize the different relationships change with separate
phases. These relationships cannot be
viewed as several independent connections. Understanding the
interdependency of the
transactions that generates its dynamic system over time.
Furthermore, the customer relationship
Phase 3 6
management processes are lengthy. Within this process of
relationship, growth can always be
subject to closure at any point through customer causes. These
causes can be ending a product or
service, competitive purposes such as another organization
having better prices, service issues
that occur which is considered internally unintended or even
internally intended causes.
Companies should be able to interact with their customers and
manage those relationships
differently at every stage (Grewal, Levy & Kumar, 2009). The
goal of customer relationship
management is to be able to manage the different stages of the

relationship analytically and
maintain proactively.
RQ4: How can customer relationship management be measure?
The customer relationship management scorecard is a way that
the relationship can be
measured. The Customer Scorecard is a screenshot of the
organization's satisfaction factor with
customers, any marketing techniques, sales revenue,
performance meter and sale objectives are
being met. The overall foundation of the customer relationship
management scorecard is a tactic
tree that contains the categorized levels of strategy components
(Keramati & Shapouri, 2015).
Strategy components are the elements that make up the flow that
the organization would like to
go such as the vision, strategic thrusts, and critical success.
These factors would be considered
the components of the strategy phase. Having those components
will also so the goals that the
organization is trying to accomplish. The key performance
indicator measures how efficient the
team is by exceeding their goals. The predetermined data that
is generated from the customer

scorecard is just a general idea to know what needs to be
improved on in each section.
Scope
The focus of the entire project is able to create value for the
customer and the company over a
long period. The value observations of the customer service as
bonds, or exit barriers, which inhibit the
Phase 3 7
search for alternative sources of supply (Buttle, 1999). Within
the era today, many organization will
compete with offerings that are created and delivered by
networks, especially within the rendering
industry. Retaining customers is essential to any performance
analysis the team runs.
Functional Business Requirement
• Contact management
• Outlook integration
• Google Apps integration
• Account management
• Opportunity Management
• Reports
• Field service
• Workflow
• Escalations
• Email marketing integration

Non Functional Business Requirement
Reporting
The new customer relationship management will be able to
show the insight of pre-defined and
bespoke reports. Within these reports, it will be able to pull any
data from the system. The new
customer relationship management will allow trained users to be
able to drag and drop fields from the
available dataset. Also, this will allow spreadsheet documents
and graphical reports be produced a lot
quicker and easily compared to the old system. Furthermore, it
will be easy to train internal staff or
administrators with the technology to generate the reports for
end users on request.
Phase 3 8

Phase 3 9
References
Burke, R. R. (2002). Technology and the customer interface:
What consumers want in the physical and
virtual store. Academy of Marketing Science.Journal, 30(4),
411. Retrieved from
http://ezproxy.liberty.edu/login?url=https://search-proquest-
com.ezproxy.liberty.edu/docview/224874693?accountid=12085
Grewal, D., Levy, M., & Kumar, V. (2009). Customer
Experience Management in Retailing: An
Organizing Framework. Journal Of Retailing, 85(1), 1-14.
http://dx.doi.org/10.1016/j.jretai.2009.01.001
Jack, E., Powers, T., & Skinner, L. (2010). Reverse logistics
capabilities: antecedents and cost
savings. International Journal Of Physical Distribution &
Logistics Management, 40(3),
228-246. http://dx.doi.org/10.1108/09600031011035100
Keramati, A., & Shapouri, F. (2015). Multidimensional
appraisal of customer relationship
management: integrating balanced scorecard and multi criteria
decision making

approaches. Information Systems And E-Business Management,
14(2), 217-251.
http://dx.doi.org/10.1007/s10257-015-0281-8
King, G., Chao, X., & Duenyas, I. (2016). Dynamic Customer
Acquisition and Retention
Management. Production And Operations Management, 25(8),
1332-1343.
http://dx.doi.org/10.1111/poms.12559
Zaibaf, M., Taherikia, F., & Fakharian, M. (2013). Effect of
Perceived Service Quality on
Customer Satisfaction in Hospitality Industry: Gronroos’
Service Quality Model
Phase 3 10
Development. Journal Of Hospitality Marketing & Management,
22(5), 490-504.
http://dx.doi.org/10.1080/19368623.2012.670893
Research QuestionsRQ 1: What are the purposes of developing a
Customer Relationship ManagementObjectives about
CustomersRQ2: What are the objective and benefits of
Customer Relationship ManagementCost SavingRQ3: The
customer relationship management processRQ4: How can
customer relationship management be measure?ScopeFunctional
Business RequirementNon Functional Business
RequirementReportingReferences

Running head: Course Project Phase Literature Review
Assignment1
Course Project Phase Literature Review Assignment8
Literature Review
Jerry Quarles
Liberty University
BMIS 580 Human Computer Interaction and Emerging
Technologies
Dr. Gayle Jesse
July 16, 2021
Contents
Introduction
…………………………………………………………………………
…………….3
Literature Review
…………………………………………………………………………
………………..3

Analysis….……………………………………………………………
…………………………...8
Conclusion9
References10
Introduction
Ford Motor is an international automaker embracing innovation
throughout the world. The paper focuses on the importance of
suppliers' relationship management to ensure accuracy and
efficiency in business processes. Suppliers are important
stakeholders, and relationships with them must be strong and
positive. The attractiveness of purchases, the security of
sources, the diversity of the supplier panel, and the good
understanding of the quality requirements expected by the
contracting authority from its suppliers require that particular
attention be paid to the quality of the relationships maintained.
Several stages characterize the supplier management phase:
market analysis, the animation of the market, panel
management, and evaluation (Hofmann, & Langner, 2020).
Along with suppliers, the paper also discusses its overall

success and recommends an innovative system to streamline its
operations.
The problem is to address supplier relations management to
enhance the income and revenue of the company in the coming
years. With the 360 ° view of the supplier information, the
solution proposed is to enhance the supplier's relationship with
the company. The software proposed to address Oracle supplier
management software offers them clear, complete, shared, and
relevant information (Albizri, Appelbaum, D. (2021).
Literature Review
In the modern competitive business world, organizations seek
techniques to enhance their competitive advantage and gain
success. To be successful and gain a competitive advantage in
the modern business industry, organizations need to put equal
focus everywhere. Although customers are assets for an
organization and their satisfaction is crucial, but at the same
time, organizations should not compromise on the importance
and relationship management with suppliers. Suppliers are the
forerunner of an organization and bring value to its supply
chain. Having a strong and efficient relationship with suppliers
crucially ensures that the product meets the expectations and
demands of customers.
Suppliers’ relationship refers to a systematic approach to
evaluating, selecting, and managing the relationship to achieve
collective organizational goals. Having effective and convenient
communication between suppliers and the company is crucial to
enhance the overall performance of an organization. Supplier
relationship management is the way to improve how the supply
chain works, and the betterment of the supply chain is possible
with the improvement in relations with suppliers (Kumar &
Pothal, 2016).
Figure 1: Relationship Chain
The relationship mentioned above shows us the importance of
having a positive relationship with suppliers, leading to positive
relations with customers, dealers, and other parties. Suppliers

serve as the backbone of an organization, and thus the strength
of the backbone is crucial to enable it to carry out the rest of the
organization's functions. Research conducted by Hartley et al.,
1997a states that the evolution of suppliers in the organization's
supply chain helps reduce product development timing and
helps avoid production problems and complications (Kumar &
Pothal, 2016). Most researchers are focusing on the relationship
between product development time and supplier relationship.
There is an inverse relationship between the product
development time and the supplier's relationship with an
organization. The engagement of suppliers in the production
process in the early stages helps suppliers understand the
company's supply chain requirements and their limits in the
manufacturing process.
Another research by Petersen et al., 2005, states that positive
and strong relationships with suppliers strengthen an
organization's decision-making capacity and improve financial
efficiency (Kumar & Pothal, 2016). Regardless of the nature or
type of the organization, the need for and importance of
suppliers could not be ignored. Ford motors are facing huge
problems because of its failure to manage its suppliers'
expectations and align organizational goals with them. Supplier
relationship has long been considered unbalanced, between a
customer imposing his will, processes, deadlines, and a supplier
having no other choice but to comply. It is reinforced when we
know that 25% of business bankruptcies are due to late
payments. However, between technological and legislative
developments, the supplier relationship is more strategic than
ever. Its quality has become much more than a formality: it is
now a real competitive advantage (Rheolds, 2019).
Research supports the proposed solution for Ford Motors and
motivate the company to gain success by establishing and
managing relationships with suppliers. Research, case studies,
and journals are analyzed that show different perceptions of the
importance of supplier relationship and the contribution of
suppliers in the overall success of an organization (Singh,

2019). However, available research is limited and provides
limited empirical evidence regarding suppliers' relationship and
their role in making a business successful.
Based on preliminary findings and research studies, technology
plays a crucial role in establishing a positive relationship
between suppliers and transforming business settings.
Directly or indirectly, suppliers are part of the organization and
leave a direct impact on customers. Thus, to protect customer
leads and to ensure customers remain loyal customers of the
organization. Lambert and Cooper (2000) suggest that suppliers
are part of every organization, and it is the organization's
responsibility to maintain positive relations with suppliers and
serve their needs. Research conducted by Lambert, Cooper, and
Pagh (1998:1) and Lambert and Cooper (2000:65), argues
"Supply chain is not a chain of the business relationship
between one-to-one, business-to-business relationships, but a
network of multiple businesses and relationships” (Wahyuni,
2010). Thus, the business should ensure that everyone
participates in the supply chain, taking responsibility and
avoiding complications.
Research says that modern supply chain management is a
complex and challenging task because of the changing needs of
modern enterprises (Kumar & Pothal, 2016). Oracle supply
chain management is an advanced application of cloud-based
business applications that unifies end-to end business structure
helps to manage the changing needs of the enterprise's supply
chain. To check the effectiveness of Oracle Supply Chain
Management, a few research articles reviewed data shows us the
importance of Oracle supply chain management to gain
competitive advantage and maintain the difference in the
developing and highly competitive industry. Research says that
Oracle supply chain management improves a business's
resilience and decision-making capacity and helps them move
beyond limitations (Tan, Kannan, & Handfield, 2017).
Research also indicate that Oracle Supply Chain Management

also helps in improving business operations, both internal and
external. The business proposal states that a supplier database
helps the company to save time and efficiency. With the 360 °
view of the supplier information, all the information users need
is centralized in one place. No more hunting for documents
disseminated in all departments of the company. A system that
allows the company to anticipate certain failures or non-
conformities linked to the orders reduces supplier risks. They
save time and become more efficient (Kot, Haque, & Baloch,
2020).
Research indicate that the future of Oracle Supply Chain
Management (SCM) will be growing and bring efficiency and
productivity for Ford Motors. Viewing generally towards the
benefits of Oracle SCM, it is a modern solution for all types of
business that interacts with a large amount of data daily and
aims to manage data with accuracy and respond to stakeholders
actively.
Figure 2: Future Trends of Supply Chain
Senior Director Joe Dabat argues in favor of the Oracle Supply
Chain in words; “Oracle Procurement Cloud enabled us to work
more effectively with our suppliers in 100 different locations.
The verified financial savings and cost avoidance achieved by
our source-to-pay program includes cash cost savings of US$14
million. We project cash cost savings of US$40 million by the
end of 2018" (Oracle, 2017). This shows that the advanced
supply chain solution suggested for Ford Motors is a productive
choice and will bring productivity and enable the organization
to retain its revenue and profit stream that they lost in the
previous years (Buxmann, Ahsen, Díaz, & Wolf, 2017).
Although the primary focus of the proposed solution is to
enhance relationships with suppliers, the focus on the profit and
revenue of the organization is also crucial to avoid challenges
and limitations. There are innumerable benefits that Ford
Motors will gain from the implementation of Oracle supply
chain management procedures. Research indicates that the

integration of Oracle supply chain management in a business
setting will give an overall view of the information and helps to
process all the operations, including invoicing and pricing, to
optimize and streamline inventory levels of the organization
(Oracle, 2017). Oracle order management unifies all the
customers to enhance the efficiency, probability and optimize
the overall service levels of the organization. Modern
organizations understand that they cannot drive success and
revenue streams without jeopardizing suppliers and customers;
thus, the responsiveness towards the integration of Oracle
supply management techniques is increasing. In the coming
future, the demand will be higher. The supply chain focuses on
having a strategic partnership with the suppliers and customers
to support innovation and improve participation in overall
growth. Integrating Oracle supply chain management and other
innovative technologies into a cloud-based supply chain
architecture helps to improve external and internal collaboration
and connects organizations to manage demand (Oracle, 2017).
Analysis
The analysis of different companies with integrated modern
supply chain solutions reveals that these solutions bring value
to them directly or indirectly. The manager of Global Logistics
argues, “Oracle Transportation Management Cloud allows us to
optimize cost, service.
level, and the supply chain network to efficiently deliver the
most trusted customer experience” (Oracle, 2017). Experiences
like this shape perception that the proposed solution for Ford
Motors is efficient and will bring expected outcomes in the
coming future. Payment for the delivery of products to
customers will be managed effectively with Oracle supply chain
management solutions.
Research says that every element of the supply chain implies a
direct or indirect impact on the overall business performance
and its financial gains; thus, it is important to capture, analyze,
assess, and report the real-time financial performance of the
organization and integrated cloud-based Oracle solutions for

finance professionals and motivate them to make better
decisions regarding financial spending and transactions
(Horvath, 2010). This means that resources should be used
carefully and allocated optimally to avoid overconsumption or
resource misuse. The analysis of the case and the situation of
Ford motors in the proposal reveals that the company is lagging
in revenue and profits in the last few years; thus, based on
Oracle supply management solutions are crucial to address these
challenges and recommend the company how it could get better
control over its growth strategies.
Conclusion
To summarize, all the research analyzed throughout the paper
helps look at the benefits of the proposed system and how these
systems will collectively manage change. Ford Motors is an
international company embracing innovation across the world
for years. Still, recently, because of the failure to maintain
positive relations with suppliers, the company has failed to
maintain its image and position in the industry. This research
indicates in the coming future, applications of Oracle supply
chain management will increase, and regardless of the size and
type of business, cloud-based solutions like oracle will become
a need. Thus, implementing this solution will enable Ford
Motors to redefine its supply chain and establish strong
relations with suppliers to positively influence the image over
the rest of the stakeholders. All these research papers, journals,
and case studies will support the paper and talk about the
effectiveness of the proposed solution. The literature, including
empirical studies, enabled me to look at the diverse sides of the
proposed solution and convinced me that it is an effective and
productive solution for raising its standards. References
Buxmann, P., Ahsen, A. v., Díaz, L. M., & Wolf, K. (2017).
Usage and evaluation of Supply Chain Management Software –
results of an empirical study in the European automotive
industry. Willey Online Library, https://doi.org/10.1111/j.1365-
2575.2004.00172.x.
Horvath, L. (2010). Collaboration: the key to value creation in

supply chain management.
https://www.emerald.com/insight/content/doi/10.1108/EUM000
0000006039/full/html.
Kumar, A., & Pothal, L. (2016). Significance of Supplier
Relationship Management towards Product Quality
Development in Automobile Industries.
https://www.researchgate.net/publication/326058868 _Significan
ce_of_Supplier_Relationship_Management_towards_Product_Q
uality_Development_in_Automobile_Industries.
Oracle. (2017). Modern End-to-End Supply Chain. 2-15.
Rheolds. (2019). The importance of key supplier relationship
management in supply chains. International Journal of Retail &
Distribution Management, 3-34.
Singh, N. (2019). Emerging technologies to support supply
chain management. Communications of the ACM Volume
46Issue 9, 100-243.
Tan, K.-C., Kannan, V. R., & Handfield, R. B. (2017). Supply
Chain Management: Supplier Performance and Firm
Performance. International Journal of Purchasing & Materials
Management,
https://digitalcommons.usu.edu/manage_facpub/278/.
Wahyuni, D. (2010). The Importance of Supply Chain
Management in Competitive Business: A Case Study on
Woolworths.
https://www.researchgate.net/publication/228215291_The_Impo
rtance_of_Supply_Chain_Management_in_Competitive_Busines
s_A_Case_Study_on_Woolworths.
BMIS 580
Business Case for Project Valley Proteins Customer
Relationship

Management
Date 9-29-2017
Prepared by: Jazman Richardson
1.0 Introduction/ Background
The current customer relationship management system being
used by Valley Proteins. for
their day-to-day activities is an outdated systems. The servers
on which these system runs
on are old and it causes the system to be extremely slow,
adversely affecting their
activities.
2.0 Business Objective/Requirements
Understand customer needs better Understand customer needs
better
Maintain long Maintain long -term customer relationships term
customer relationships
Be able to pursue a strategy of Be able to pursue a strategy of
Relationship Marketing
3.0 Problem/Opportunity Statement and Current Situation
The current system is not user friendly, not proficient to
generate constant revenue
4.0 Critical Assumption and Constraints
scheduled to complete till
its implementation phase within this time
industry standards of
security and it will be less vulnerable

.
5.0 Analysis of Option and Recommendation
retain and serve
customers by deflecting simple customer service issues
project, the system will support
the all the expansion
plans of Valley Proteins in the near future. Size of expansion is
already fixed and
will not be changed.
6.0 Preliminary Project Requirements
The main requirement of the project will be that it should be
able to handle the system
cater a bigger donor base effectively and efficiently.
used by customers
and employees.
forecasting
capability.
7.0 Budget Estimate and Financial Analysis
https://www.coursehero.com/file/27452239/Phase-3-Business-
Case-Templatedocx/

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BMIS 580
Requirement Analysis & Design 30-40 Resource Hours
Server Analysis and Upgrade/Replace 30-50 Resource Hours
Product Development 90-100 Resource Hours
Product Testing 20-30 Resource Hours
Product Deployment 30-50 Resource Hours
Customer Relationship Management can reduce the cost of sales
by increasing sales force
productivity.
8.0 Schedule Estimate
Date Name Description
September to October Requirements Analysis &
System Requirements
Specification
Understand the
requirements of the
system and create a user-
friendly document.
Analyze the existing
server
Being able to analyze the
existing servers to decide
whether to upgrade or
replace them

Upgrading/Installing
server
Once the decision is made
whether to upgrade
existing server or to install
new server, execute it.
System and integration
testing
Testing th system.
Deployment of the new
system
The new system with be
sent out to the users.
9.0 Potential Risks
future demand
10.0 Exhibits
Exhibit A: Financial Analysis
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BMIS 580Course Project Phase: Research Questions, Scope,
Case, and Charter Template
Project Title:
Project Start Date:Projected Finish Date:
Project Manager: Insert Name, phone, e-mail
Project Description:
Characteristics of the Product, Service, or Result:
Project Purpose or Business Case/Justification:
Project Objectives:
Estimated Budget Information (preliminary):
Success Criteria:
High-level Requirements:
High-level Scope Statement:
Approach:
Deadlines:
Stakeholders:
Roles and Responsibilities
(Determines whether those criteria have been met and who signs
off for project approval)

Role
Name and Signature
Organization/Position
Authority
Contact Information
Phone and E-mail
Sign-off: (Signatures of all above stakeholders. Can sign by
their names in table above.)
Comments: (Handwritten or typed comments from above
stakeholders, if applicable)
Page 1 of 1
BMIS 580
Course Project Phase 3: Research Questions, Scope, Case, and

Charter Assignment Instructions
Overview
To complete this phase of your course project, you will need to
submit 3 documents:
1. A Microsoft Word document that includes the Research
Questions (RQs) & Objectives and Scope Statement
2. Business Case Template
3. Project Charter Template
Introduction
The first document (RQs and Scope) must be at least 2 pages of
text, answers all the items listed below, follows current APA
format, contains a title page, reference page with a minimum of
2 peer-reviewed sources, and an appendix section if needed for
non-textual items.
1. Research Questions (RQs) & Objectives
Formulating your RQs and Objectives normally begins by
creating a main RQ and then breaking the main RQ down into
more detailed RQs (narrowing the topics—general beginnings to
RQs are listed below to help you get started).
RQ 1: What are the purposes of developing…
RQ 2: What activities are most important…
RQ 3: What are the most important properties…
RQ 4: What are the most prominent relationships…
In order to answer the RQs, you need to develop your research
objectives. Objectives are statements (not questions) of what
you intend to do to find the answer to your research question;
the successive steps you need to take in order to answer your
RQs. Your objectives form the basis of your methodology
(applying a particular approach or set of approaches to solving
your problem) and are written using action-words oriented
towards an outcome (general objectives are listed below).
To develop a solution
To design the solution

To implement the solution
To assess its impact
· Write 1 to 3 detailed RQs
· Write 1 to 3 feasible and specific objectives stating the steps
needed to answer your RQs
2. Scope/Deliverables – 2 Pages
Writing a scope statement outlines the project’s deliverables
and identify the constraints. Furthermore, it discusses the
assumptions and key success factors of the project. Finally, the
well-written scope statement clearly defines the boundaries of a
project; thus, the project team and the project stakeholders need
to agree to the scope statement before project execution.
· Scope Statement–state the scope of the project
· Scope should be narrow, specific, and feasible—able to
accomplish the project in the allotted timeframe.
· List the functional business requirements (features/elements to
be included in the new system or list the additional elements
that you believe must be created, changed, or modified to the
existing system).
Note: Requirements should be feasible and within the
parameters of completing during the timeframe of this course.
· List the nonfunctional business requirements.
· Describe the system features/elements.
· Analyze why the system needs these features/elements (ex:
more user-friendly).
3. Business Requirements Section
· Functional business
· Nonfunctional business
Separate documents:

4. Business Case
The business case briefly states the reasons for starting a
project or task. Use the provided template Business Case
Template to complete this assignment. All sections of the
Business Case Template must be completed; some information
from your project proposal can be used here.
5. Project Charter
The project charter officially announces and authorizes the
existence of the project. Use the provided Charter Template to
complete this assignment. All sections of the Charter Template
must be completed; some information from your project
proposal can be used here.
Note: Your assignment will be checked for originality via the
Turnitin plagiarism tool.
Page 1 of 2
BMIS 580
Business Case for Project Name
Date
Prepared by:
1.0 Introduction/ Background
2.0 Business Objective/Requirements
3.0 Problem/Opportunity Statement and Current Situation

4.0 Critical Assumption and Constraints
.
5.0 Analysis of Option and Recommendation
6.0 Preliminary Project Requirements
7.0 Budget Estimate and Financial Analysis
8.0 Schedule Estimate
9.0 Potential Risks
10.0 Exhibits
Exhibit A: Financial Analysis
Running head: PROJECT PROPOSAL ASSIGNMENT1
Emerging Technologies: Introduction Assignment8

Proposal Project: Ford Motor Company
Jerry Quarles
Liberty University
BMIS 580 Human Computer Interaction and Emerging
Technologies
Dr. Gayle Jesse
July 7, 2021
Table of
Contents
Company
description……………………………………………………………
………………...3
Problem Statement (Opportunity
Statement)……………………………………………………...3
Purpose
Statement……………………………………………………………
……………………5
Project
description……………………………………………………………
…………………...6
Identify the
User……………………………………………………………………
……………..7
Conclusion……………………………………………………………

…………………………...7
References……………………………………………………………
……………………………8
Company description
Ford Motor Company is an automaker. The American company
is among the top firms in the automotive industry. The
headquarters of the company is located in Dearborn, Michigan.
The company's founders are Henry Ford, who founded the
organization in 1903 at the age of 39 years old. The company
started with a simple car engineered in the home workshop of
Henry Ford. After a century, the company has grown from a
moving assembly line and 5-dollar workday to aluminum truck
bodies and soy foam seats (Ford Motor Company, 2021). They
grew with the esteemed legacy of innovation, perfection, and
luxury. Some of the subsidiaries of the company include
Lincoln, Volvo Cars and Ford Motor Credit Company. Ford
Motor Company is listed on the New York Stock Exchange. The
company is controlled by the Ford family, having mainly voting
power (Our History, 2021).
The company recorded total revenues of 127.1 billion USD in
2020. The company has been one of the pioneers in community
relations and focuses on the sustainable side of the business.

Currently, the company is under the leadership of Jim Farley.
The stock price of Ford is 14.45 USD. Problem Statement
(Opportunity Statement)
The company revenues were 19% lower as compared to that of
last year. The net income of the company was also -1.3 billion
USD. There has been a decrease in the demand and supply of
the company's products (Ford Motor Company, 2021). The
company is facing some problems with their suppliers. The
issue lies in supplier relationship management. The matter at
hand is to uphold a trusting relationship with the suppliers.
Business operations must be smooth and successful; the
relationship between suppliers and the company must be strong.
Supplier relationship management involves considering the
supplier in purchasing decisions made by the buyer, whether
they occur before the launch of the call for tenders or in
monitoring the execution of the contract through the
performance measurement. The attractiveness of purchases, the
security of sources, the diversity of the supplier panel as well as
the good understanding of the quality requirements expected by
the contracting authority from its suppliers requires that
particular attention be paid to the quality of the relationships
maintained. . The supplier management phase is characterized
by several stages which include market analysis, the animation
of the market, panel management and evaluation (Hofmann, &
Langner, 2020).
For contracting entities, intermediate stages should also include
approval and referencing/dereferencing. The supplier
relationship has long been considered unbalanced, between a
customer imposing his will, processes, deadlines, and a suppl ier
having no other choice but to comply. It is reinforced when we
know that 25% of business bankruptcies are due to late
payments. However, between technological and legislative
developments, the supplier relationship is more strategic than
ever. Its quality has become much more than a formality: it is
now a real competitive advantage.
CSR is now one of the major criteria for improving the value of

a brand, demonstrating the importance of integrating Social
Responsibility into companies' overall strategy. Societal and
environmental responsibility represents an economic issue for
companies in a context where consumers are increasingly
concerned about societal practices. Thus, Ford needs to
integrate a system in the company that includes all these
features. The lack of proper relationships with suppliers has
caused the company to lose business. By fixing the problem, the
company can evaluate the Purpose Statement
Customers or downstream suppliers. Every company needs an IT
tool, referred to by the generic term of information system,
whether it is to pay staff, invoice customers, pay suppliers or
manage all upstream flows to customers. Historically,
companies have, first of all, equipped themselves with
specialized tools to manage the main processes inherent in the
company's activity; by way of example, a computer-assisted
production management tool or CAPM to manage production
flows with its counterpart for the maintenance of equipment
with computer-assisted maintenance management. The same
option is recommended for Ford Company is the implementation
of Oracle Supply Chain Management. The information system
can be purchased from a variety of vendors in the market after
proper research.
The information system that is recommended can dissolve the
problems with its features. For client companies, badly paying
its suppliers amounts in a way to sawing off the branch on
which it sits because, in many cases, it would itself have a lot to
lose by seeing one of its suppliers disappear or even by placing
it. In a position where he would be more concerned with his
survival than with the good performance of his activity. The
resulting new climate of trust promotes supplier engagement
and allows the company to fully benefit from its expertise and
capacity for innovation (Hofmann, & Langner, 2020).
Large international organizations often have hundreds of
interrelationships with suppliers in order for them to be
effective and to be able to manage them. Increasingly, these

relationships are the subject of scrutiny by regulators,
stakeholders (boards of directors), and internal and external
auditors. Due to increasing dependence on suppliers, companies
may find it difficult to effectively monitor and manage these
relationships. Project description
The key to choosing this system is to enhance the relationship
with suppliers. It will help in maximizing the company's profits
and streamline its operations. The system chosen provides a
360-degree view. With the help of the Oracle Supply Chain
Management, the software helps in centralizing supplier data,
contracting, certificating, evaluating, transactional histories,
and financial scoring. The legal information is integrated into it
via platforms for generating official legal documents (Lu et al.,
2021).
The supplier database helps the company to save time and
efficiency. With the 360 ° view of the supplier information, all
the information users need is centralized in one place. No more
hunting for documents disseminated in all departments of the
company. A system that allows the company to anticipate
certain failures or non-conformities linked to the orders reduces
supplier risks. They save time and become more efficient (Kot,
Haque, & Baloch, 2020).
The system can develop the strategic vision, design and
documentation, validation and implementation, reporting, and
continuous improvement. Information is collected in
collaborative mode. Coupled with the Supplier Portal, the user
can accredit the suppliers and update their data or perform
certain operations online. They can make fair and relevant
decisions as a buyer, member of management, financial,
operational. Oracle supplier management software offers them
clear, complete, shared, and relevant information (Albizri,
Appelbaum, D. (2021).
A tool that allows the company to analyze the situation and
make the most appropriate decisions for the purchases of
services, products and works. It also optimizes the user journey
and decision-making process by customizing the dashboard's

display according to the needs. It reduces supplier risk. The
supplier database is synchronized with external platforms for
generating useful documents for managing “supplier
compliance” within the company. Automatic alerts are activated
to ensure compliance with legal or regulatory obligations (fight
against undeclared work, reporting obligations, etc.) (Kot,
Haque, & Baloch, 2020). Identify the User
The system users are the people who are using the system
before, during and after its purchase. Mainly the users are
vendors, employees, employers, and other stakeholders.
Vendors are the suppliers that will provide the company with
the system. They take care of the installation of the system and
its maintenance. The employees or employers of the company
are the primary users that will use the system daily or as
required based on their needs. Their requirements include that
the system must be running properly and smoothly. It must be
updated regularly. Employees must be trained to operate the
system and have the requirement to seek help in case of an
obstacle (Cozmiuc, 2020).
The stakeholders are some investors and suppliers of the
company. Investors can use the system and can overview the
progress. Suppliers of the business will be kind of customers or
target audience to the implemented system. They have the same
user requirements as that of employees. In addition, they require
computability with their already functioning systems in place.
The supplier management platform provides both of them with a
simplified assessment of their supplier risks. Thanks to real -
time notifications, users are informed of the measures to be
taken shortly to comply with their legal obligations. Conclusion
Managing the supplier relationship with a masterful hand is an
important issue in controlling risks for the company, but it is
also an opportunity. It is true that smoothing out financial
disputes and tensions as much as possible by eliminating
payment delays, cleaning up relationships and contracts, and
strengthening and creating new collaborative ties with
suppliers. Ford Motor Company can solve the issues of supplier

relationships by integrating the proposed Oracle Supply Chain
Management. The 360-degree view will enhance the sales of the
company and stabilize its external relationships.
References
Albizri, A., & Appelbaum, D. (2021). Trust but Verify: The
Oracle Paradox of Blockchain Smart Contracts, Trust but Verify
The Oracle Paradox of Smart Contracts. Journal of Information
Systems.
Cozmiuc, D. (2020). Integrated Supply Chain Management
Process Benchmarks For Global Business Services In Romania.
In Proceedings of the INTERNATIONAL MANAGEMENT
CONFERENCE (Vol. 14, No. 1, pp. 101-119). Faculty of
Management, Academy of Economic Studies, Bucharest,
Romania.
Ford Motor Company. 2021. The Editors of Encyclopedia
Britannica. Retrieved on July 6, 2021, from
https://www.britannica.com/topic/Ford-Motor-Company
Fujiwara, T., & Ismail, R. M. (2018). Supplier management
system in the halal food supply chain: A case study approach.
International Journal of Supply Chain Management, 7(3), 216-
220.
Hofmann, E., & Langner, D. (2020). The Rise of Supply Chain
Viability–Digital

Solution
s as a Boosting Role.
Kot, S., Haque, A. U., & Baloch, A. (2020). Supply chain
management in SMEs: Global perspective. Montenegrin Journal
of Economics, 16(1), 87-104.
Lu, W., Li, X., Xue, F., Zhao, R., Wu, L., & Yeh, A. G. (2021).
Exploring smart construction objects as blockchain oracles in
construction supply chain management. Automation in
Construction, 129, 103816.
Our History. 2021. Retrieved on July 6, 2021, from
https://corporate.ford.com/about/history.html

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BMIS 580COURSE PROJECT PHASE 3 PROJECT CHARTER TEMPLATE