Smarter Working - Innovation & Best Practices in Simply Smarter Communications
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This document discusses smarter working and innovation in best practices. It addresses how work is no longer confined to a single place and how collaboration needs to be easy across different devices. It also outlines the key elements of smarter working including collaborative workspaces, enabling technologies and applications, and user experience. Specific applications that could enable smarter working are also presented, including their benefits like being able to instantly join meetings from a smartphone.
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Smarter Working - Innovation & Best Practices in Simply Smarter Communications
- 1. Simply Smarter Communications™ Smarter Working – Innovation & Best Practices 7/28/2013 1
- 2. CONFIDENTIAL • 2011 BRAND RELAUNCH • 7/28/2013 2 “Smarter Working” at Plantronics For Many, Work is No Longer a Place You Go, but What You Do Collaboration Must Be Easy • Multi-phone environments • Bring Your Own Device • Bring Your Own Apps
- 3. CONFIDENTIAL • 2011 BRAND RELAUNCH • Lines Are Blurring Between Work and Personal Life 37/28/2013
- 4. CONFIDENTIAL • 2011 BRAND RELAUNCH • Elements of Smarter Working Bricks Collaborative Workspaces Bytes Enabling Technologies & Apps Behavior Great UX Drives Adoption & Engagement
- 5. CONFIDENTIAL • 2011 BRAND RELAUNCH • Bricks From this… Bricks
- 6. CONFIDENTIAL • 2011 BRAND RELAUNCH • To this…
- 7. CONFIDENTIAL • 2011 BRAND RELAUNCH • The New Normal
- 8. CONFIDENTIAL • 2011 BRAND RELAUNCH • Bytes Network Design Apps BYOD Audio Bytes
- 9. CONFIDENTIAL • 2011 BRAND RELAUNCH • Problems that limit UC Value & inhibit Adoption 7/28/2013 9 Unwieldy Unaware Untimely Unreliable
- 10. CONFIDENTIAL • 2011 BRAND RELAUNCH • Apps used @Plantronics for Smarter Working 7/28/2013 10
- 11. CONFIDENTIAL • 2011 BRAND RELAUNCH • Instantly in meetings from smartphone 7/28/2013 11
- 12. CONFIDENTIAL • 2011 BRAND RELAUNCH • Datahug – Relationship connections revealed
- 13. CONFIDENTIAL • 2011 BRAND RELAUNCH • iMeet is your virtual office solution Allows you to meet with more customers, improves productivity and sets you apart from your competition. Personalized Cube Video Date/Weather Screen Share File Share Meeting Controls See Everyone Connect Chat/Not es
- 14. CONFIDENTIAL • 2011 BRAND RELAUNCH • Link with today’s business & social apps Deepen your professional bond by linking to your client’s social networks during your iMeeting.
- 15. CONFIDENTIAL • 2011 BRAND RELAUNCH • Audio Devices 4
- 16. CONFIDENTIAL • 2011 BRAND RELAUNCH • Audio Devices 4
- 17. CONFIDENTIAL • 2011 BRAND RELAUNCH • Audio Devices 4
- 18. CONFIDENTIAL • 2011 BRAND RELAUNCH • Audio Devices 4
- 19. CONFIDENTIAL • 2011 BRAND RELAUNCH • Application + User = Smarter UC Behaviors
- 20. CONFIDENTIAL • 2011 BRAND RELAUNCH • Extending the edge of UC to the Human Being 7/28/2013 20
- 21. CONFIDENTIAL • 2011 BRAND RELAUNCH • Contextual Intelligence – state changes 7/28/2013 21 Proximity Wearing State CallerID Device Layer People Layer Multi-device Call Control Telephony State
- 22. CONFIDENTIAL • 2011 BRAND RELAUNCH • Exposing User States to Applications 7/28/2013 22 SPOKES
- 23. CONFIDENTIAL • 2011 BRAND RELAUNCH • iMeet lets everyone see when you’ve taken off your headset and are on mute.
- 24. CONFIDENTIAL • 2011 BRAND RELAUNCH • iMeet lets everyone see when you’ve walked away.
- 25. CONFIDENTIAL • 2011 BRAND RELAUNCH • iMeet knows when to whisper. Amanda Smith has entered your room.
- 26. CONFIDENTIAL • 2011 BRAND RELAUNCH • iMeet responds to touch. Host clicks headset to start iMeet when a Guest joins.
- 27. CONFIDENTIAL • 2011 BRAND RELAUNCH • iMeet knows when to transition. From home to car to office. Auto-start iMeet when you get to computer.
- 28. CONFIDENTIAL • 2011 BRAND RELAUNCH • Benefits of Smarter Working 7/28/2013 28 Smarter Working Policy: Flexibility Boosts Efficiency and Morale Smarter Working empowers associates to ‘find their space’ from which to work. Plantronics recognizes that flexibility in where you work is the future and that ‘work,’ in the traditional sense, has changed. It is no longer a place we go to, it is a thing we do. We are therefore moving towards a state where people are able to define their own workspaces which will vary according to what they need to get done and how they feel most comfortable doing it (“Smarter Working”).
- 29. CONFIDENTIAL • 2011 BRAND RELAUNCH • Environmentally friendly Improves productivity Increases employee morale Hiring advantage Smarter Working Works!
Editor's Notes
- UC is part of a broader initiative at Plantronics called Smarter Working. This presentation is about the key learnings from deploying UC, and when paired with smarter working practices bring even greater impact to the business,
- Our hyper connected culture, an increased need for business efficiencies and the blurring of work and personal lives has resulted in a shift we call Smarter Working. Plantronics has studied the way its customers are designing the workspaces, shifting their corporate culture and investing in technology to empower Smarter Working. We’ve found that a physical workspace that moves beyond high cube walls in favor of open, more collaborative spaces and “conference” room options that include small spaces for quiet focused work, team meeting rooms and video enabled chat rooms empowers employees to be more creative and innovative while saving the company fixed real estate costs through densification of office environments. A culture that embraces flexible working is also critical. Giving employees the ability to work wherever and whenever they are most productive increases moral and improves the bottom line. Of course, to make Smarter Working a success, companies must invest in the infrastructure to keep a distributed workforce connected. Plantronics truly is a thought leader in this space and has created its largest ‘lab’ at its California headquarters. The company knows first hand how to build products that help people manage multiple phones, a variety of devices and applications.
- Smarter Working is about embracing the principles of flexible working where work spaces, apps, and enabling technologies all converge to help people work wherever they are, and do so more effectively. The three elements are physical spaces, applications and their support infrastructure, and new innovative technologies that help applications to better serve the needs of users, and ultimately lead to broader adoption.
- Open work space…Fosters Collaboration, create moments of serendipity, and nurture more frequent interactions between people.. More creative use of space allows for both quiet introspective thinking, and variety of collaboration styles, from small one-on-one meetings to larger, more formal group meetings. Lounge areas to obtain privacy when needed Soft-seating to encourage ad hoc, collaborative meetings
- Flexible workforce, work from anywhere, collaborate on-the-fly
- Network design has been essential to support the flow of both voice and video traffic over the corporate infrastructure. New applications support our new ways of working from anywhere, BYOD supports a broad set of devices from different types of smartphones to tablets, often owned by the employee. And Audio is about how to leverage the HD audio that has become a common denominator with UC applications and not dumb that down with poor audio experiences due to factors beyond the application itself.
- Unwieldy – the sheer number of steps required for a KW to get needed information from their apps or to control them is daunting, and a barrier to productivity/adoptionUse cases: many steps into locating CRM record or relevant emails, 4+steps in having to find/grab/unlock/decline phone ringing during a meeting, replying to business-critical texting when unable to use hands with mobile phone, painful entry into scheduled virtual meetings, transition between mobile and PC-based communicationsUntimely – the time between a phone ring and finding the right info for the conversation is often too great to even try, or results in a rough start at bestUse cases: 5-7 seconds to answer call leaves no time to prep for conversation, the world of voice is out of sync with the world of non-voice applicationsUnaware – in a low-latency business world, communications requiring real-time action frequently occurs over devices in a pocket, or on a busy screen, and often goes unnoticed (until too late) putting a drag on business velocityUse cases – IM’s and SMS Texting seen too late for action, missed calendar alertsUnreliable – both Presence & Audio. often times the human signaling that businesses rely on for real-time communications or apps for controlling app behavior is brokenUse cases – unreliable Presence in IM and ACD’s, dictation engine unaware of user intentions
- This is an illustrative example of some of the smarter working applications used at Plantronics. I will assume that you’re already familiar with MS Lync and with smartphones, so I will focus our attention on the other 3 apps – Datahug, iMeet, and Instant Meeting.
- By behaviors I mean not only user behaviors, but improving application behaviors to better serve the needs of users.
- With the move to personal wearable computing the human being is now the edge of the computing infrastructure, representing the biggest shift in the fundamental computing architecture since the mainframe.Body worn sensors sense the physical environment and bring this added contextual data back into applications to make them user-aware.