2. Content
• Introduction
• Global Industry
• Competition degree
• Companies
• Demand & Capacity
• Service Guarantee
17-03-2017 Online Entertainment Industry 2
3. Introduction
• Entertainment is a form of activity that holds the
attention and interest of an audience, or gives pleasure
and delight
• Types of Online Entertainment
• Internet surfing
• Social networking
• Online songs
• Videos entertainment
• Flash Games
17-03-2017 Online Entertainment Industry 3
4. Global Industry Statistics
• Online video has a 90 percent penetration rate among internet
users on any device
• Current data indicates more than 180 million digital video
viewers
• Penetration rate of approximately 75 percent of the online
population
• Majority of mobile video revenues are generated via
subscriptions
• Already surpassed 1 billion US dollars annually
17-03-2017 Online Entertainment Industry 4
5. Indian Media & Entertainment Sector
• Expected CAGR of 14.3% to Rs 2,260 billion by 2020 from Rs
1,158 billion in 2015
• Led by advertising revenue – expected to grow to Rs 994 billion
(from Rs 475 billion in 2015) at a CAGR of 15.9 percent
• Digital advertising continued to be the fastest growing medium
(38.2 percent growth over 2014)
• By 2020, it is poised to grow by 25.7 percent
17-03-2017 Online Entertainment Industry 5
6. Competition
• Alternative delivery methods
• New technology improvements
• Cost of entertainment venues
17-03-2017 Online Entertainment Industry 6
8. You Tube
• Product:- Videos, Website, Mobile Application
• Price:- Free Video upload, paid promotion for videos
• Place:- YouTube is localized in 88 countries and can be
accessed in 76 different languages
• Promotion:- Film festival, Space Lab
• People:- Chad Hurley, Steve Chen, and Jawed Karim
• Processes:- Allows uploading and downloading videos to
promote creativity
• Physical Evidence:- Uninterrupted videos, offline videos, easy
to browse videos
17-03-2017 Online Entertainment Industry 8
9. Netflix
• Product:- Website, mobile app
• Price :- monthly subscription costs $8.99 after 1
month free trial
• Place :- Global
• Promotion :- Spending $42.70 for each new customer
• People :- Marc Randolph and Reed Hastings
• Processes:- Call via Netflix mobile app
• Physical Evidence :- Original videos, movies, Songs,
Daily Soaps
17-03-2017 Online Entertainment Industry 9
10. Hotstar
• Product:- Website, mobile app
• Price:- Free
• Place:- India
• Promotion:- Indian Premier League, 20,000
advertisers on television, across all channels, 500,000
advertisers on digital
• People :- Star India
• Processes:- Movies, television shows and live sports
• Physical Evidence :- Video Quality, video availability
17-03-2017 Online Entertainment Industry 10
11. Pokémon Go
• Product:- Software and Mobile games
• Price:- Game download free, In-game currency
(₹ 66.40)
• Place:- Headquarter in San Francisco, California,
U.S.
• Promotion:- App advertisement and Video
advertisement
• People:- 41 employees earlier this year
• Processes:- App download from play store
• Physical Evidence :- Website, Videos
17-03-2017 Online Entertainment Industry 11
12. Saavn.com
• Works on
• Web
• Mobile web
• Android
• iOS
• Does not work on
• Blackberry
• Windows phone
• Occasional crashes; Expensive pro
option
• Ad-supported streaming; remove
ads and enable downloads for
offline listening: Rs. 120 for Saavn
Pro Lite and Rs. 250 per month for
Saavn Pro.
Gaana.com
• Works on
• Web
• Android
• iOS
• Blackberry
• Windows Phone
• Does not work on
• Mobile web
• Buggy playlist system; App spams
notifications
• Ad-supported streaming; remove
ads and enable downloads for
offline listening: Rs. 120 per month
(iOS), Rs. 129 per month (Android
17-03-2017 Online Entertainment Industry 12
13. Facebook
• Higher audience than snapchat
• 46% growth of new facebook
profiles from 2012 to 2015 for
the ages of 45-54, while a
decline of 25% has been noted
at the same period for the new
facebook profiles of people aged
13-17
• Secret conversations on
messenger
• Average of 22 minutes a day on
facebook
Snapchat
• Reaches 41% of all 18 to 34
year olds
• Power of ephemeral content
• average of 18 minutes on
snapchat
• 10 billion daily video views
• Snap ads have a 5x higher
CTR
17-03-2017 Online Entertainment Industry 13
14. Kindle
• Can use it on everything, phone,
tablet, pc, etc.
• Can download the dictionary
and look-up words when
reading without having to leave
the app
• Many websites where you can
download free books in your
kindle app
• Amazon covers more eBooks
and usually with cheaper price
Google Play Books
• Google Play has the page curl
animation
• Can change the font, and the
openness to read all kinds of
eBooks in Google play books
app
• Allows no option to auto
download books
• Need to pin the added books
• Lets customers have few days
trial when subscribing to
magazines
17-03-2017 Online Entertainment Industry 14
15. Whatsapp
• 16MB on Whatsapp
• Whatsapp does not support
document formats
• No payments
• No customized themes
• Whatsapp started the emoticon
revolution using the Emoji icons
Hike
• Allows a maximum of 100MB
of size per file
• Hike supports document formats
like .Ppt, .Docx, .Pdf etc.
• Pays Rs. 20 for each successful
referral and Rs. 15 to the new
user who signs up (talk time)
• Customized themes for each
conversation
17-03-2017 Online Entertainment Industry 15
16. The Demand & Capacity
• Mobile and online entertainment industry will see revenues in
excess of $300 billion annually by 2019
• Music, Games, Adult, Gambling, Apps, TV & Video 2015-
2019, found that OTT (Over the Top) service
• providers such as Netflix and Hulu are likely to prove
increasingly attractive
17-03-2017 Online Entertainment Industry 16
17. The Demand & Capacity (Contd…)
• The digital adult industry is
forecast to see over 182 billion
video views by 2019, but as a
proportion of entertainment
revenues, it will fall to just 2% by
that time
• There is a huge demand for data
security online and a major
concern for most users
17-03-2017 Online Entertainment Industry 17
18. Service Guarantee
• Scoop Whoop, an Indian digital media and content start-up, has
raised US$ 4 million from Kalaari Capital and plans to use the
funds for expansion of its video production unit called Scoop
Whoop Talkies.
• Global video-streaming service Netflix has entered India as
high-speed Internet connectivity is becoming rapidly available
to Indians and nearly one-fifth of India's 1.3 billion population
is now online.
• San Francisco-based Twitter Inc. plans to set up a Research and
Design (R&D) centre in Bangalore to grow faster in emerging
markets. This will be Twitter’s first such facility outside the US.
17-03-2017 Online Entertainment Industry 18
Competition between print media and online resources is increasing
Newspapers are finding it increasingly difficult to compete against internet news and advertising rivals and book sales are facing a decline due to the emergence of ebooks in 2010
YouTube's active mobile video reach is about 33 percent
Netflix is the current video on demand market leader with more than 33 million streaming subscribers
A service guarantee is a marketing tool service firms have increasingly been using to reduce consumer risk perceptions, signal quality, differentiate a service offering, and to institutionalize and professionalize their internal management of customer complaint and service recovery.