This document discusses individual knowledge, group dynamics, and potential conflicts that can arise in groups. It identifies different types of conflicts such as personal, substantive, procedural, and competitive conflicts. It also discusses ways that conflicts can be resolved through open communication, negotiation, understanding, and flexibility. If not addressed properly, conflicts can be destructive and break down communication. However, addressing conflicts can improve decision making, stimulate involvement, and foster new ideas and solutions. The document emphasizes effective communication and understanding differences in perspectives.

1. A

2. or information by speech, writing, or signs.
ideas, opinions,
the exchange of
thoughts,

3. Thanks for pointing that out
Captain Obvious!

4.  Individual Knowledge
 Group Dynamic
 Potential Conflict
 Types of Conflict
 Conflict Resolution Through
Creative Cooperation

5. life experience - travel,
family, ...
 work experience -
amount of time, more
than one career,...
 education

6. the interactions that
influence the attitudes and
behaviour of people when
they are grouped with
others through either choice
or accidental circumstances
 how a group
functions/communicates

7.  has the potential to
negate cooperation
 *has the potential to
create dialogue that can
lead to an optimum
outcome - an
opportunity to learn

8.  Personal - a dislike of another
 Substantive - varying view
points on facts or goals
 Procedural - varying methods
to complete tasks
 Competitive - success that can
be based on others failures
 Cultural - a noted diverse
background

9.  Open Communication - a
process of constructive
brainstorming
 Negotiation - a way to create
group cohesiveness through
shared dialogue
 Understanding - mutual respect
 Flexibility - being open to varied
ideas

10.  Be destructive and uncontrollable
 Create ineffective working groups
 Cause productivity to suffer
 Reduce the exchange of ideas and
information
 Develop animosities
 Break down communication
 Diminish trust and support

11.  Improve the quality of decisions
 Stimulate involvement in the discussion
 Arouse creativity and imagination
 Increase movement toward goals
 Build more synergy and cohesion among
teams
 Foster new ideas, alternatives, and solutions

12. “YOU CAN HAVE BRILLIANT IDEAS, BUT IF YOU CAN'T GET
THEM ACROSS, YOUR IDEAS WON'T GET YOU ANYWHERE.”
~ LEE IACOCCA
"To effectively communicate, we must realize that we
are all different in the way we perceive the world and
use this understanding as a guide to our
communication with others."
~ Anthony Robbins

15. Created by: Jason Antonishyn, © May 2012, (780) 520-1430, jasonantonishyn@gmail.com