1. JANE C THAMAN 200 APPLEWOOD DRIVE
LAKESIDE PARK, KY 41017
859-907-2722
jcthaman@gmail.com
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SUMMARY Detail minded, versatile, dependable and self-motivated office support
administrator with over 18 years of experience. Greatly enjoy
being part of a team, but can also work independently. Excellent
multitasking skills.
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EXPERIENCE
October 30, 1989 - September 8, 2016
NETCRACKER TECHNOLOGY (FORMERLY CONVERGYS/CBIS),
Cincinnati, OH
OFFICE SUPPORT ADMINISTRATOR (18 years 10 months)
Responsible for:
• Leveraging strong multitasking skills to manage client data entry,
inventory control, mail returns processing, and purchasing requests.
• Independently managing and monitoring system cycle calendars for
multiple telecom billing systems.
• Preparing and distributing contract service level agreement reports
each month for management team and client.
• Serving as the one point of contact responding to client requests for
reimbursements, transfers, refunds and bill reprints.
• Monitoring and correcting service orders to ensure timely processing
of billing cycles and notifying appropriate personnel of possible
problems.
• Utilization of Microsoft Office Suite to track daily processing of
billing cycles.
• Responsible for creating and mailing client CDs and DVDs using US
Mail and FedEX.
• Serving as backup for other Admins when necessary.
• Received Attendance Award for not missing a day of work in over 10
years.
FINANCE / ACCOUNTS PAYABLE / ACCOUNTS RECEIVABLE /
PAYROLL (4 years)
Responsible for:
• Maintaining spreadsheets for reporting monthly financials
• Processing checks for accounts payable and accounts receivable
• Employee time reporting

2. HUMAN RESOURCES/BENEFITS (4 years)
Responsible for:
• Assisting all new hires, terminations, and all employees with
enrollment of and the administration of their company benefits
1973 to 1989 WESTERN-SOUTHERN LIFE INSURANCE CO, Cincinnati, OH
Word Processing
• Produced run instructions, manuals, documentation, letters for the IT
Group and the entire company
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REFERENCES:
Brett Matthews, Sr. Manager
Netcracker Technology
513-345-6045 office
Vicki Haggard, Sr. Analyst
Netcracker Technology
513-345-7844 office
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EDUCATION Graduated Dixie Heights High School 1973
• Business/Office Administration