1. Banks and Financial | Commercial and Corporate Facilities | Government and Public Sector | Healthcare | Hotels and Resorts
Industrial and Manufacturing | Insurance | Property Management | Religious Institutions | Restaurants | Retail | Schools and Universities
REBUILDING BUSINESSES. REBUILDING LIVES.
Helping you get back to business, and back to life, after a disaster with
emergency response restoration and general contractor services
2. “You not only accommodated our need to keep the business running but
your staff also coordinated very well with our facilities staff to work through
the massive project in a logical and professional manner.”
—Mike Mavelle, The Sports Authority, V.P. of Risk Management
Interstate is an emergency response restoration and general contractor company
specializing in the repair of compromised commercial property nationwide. We make
coping with a disaster more manageable by providing one place for all of your emergency
restoration, reconstruction, and property damage consulting needs. So you can focus
on the important stuff—like getting back to business and life.
You can trust we will do a quality job every step of the way. We are trusted, ethical,
and our team members adhere strongly to one core value: do the right thing, in every
situation. We believe in partnering with you to provide the gold standard in customer
service by offering exceptional communication, a proven critical path, a sense of urgency,
and quality workmanship.
A Company You Can Trust
It takes just one disaster to
disrupt or even stop your
business operations. Whether
you’ve seen damage from
storms, you need a trusted
company like Interstate to
help contain operational risks
and get your business back
up and running.
2
Rated as an AM
Best Expert Service
Provider by our
clients for high-
quality work and
customer service
3. 3
Interstate has been in business for more than a decade. With an average of more than
complex issues, and complete projects on time and within budget.
Offering turnkey restoration services, Interstate has helped thousands of businesses
quickly return to full operations. And we have provided companies with the peace of
allowing them to focus on their business.
Helping You Every Step Of The Way
LOCATIONS
We understand the local
and industry nuances of your
business. See our information
sheet for a list of our locations.
4. 4
When disaster hits, you need help fast. Knowing that you have a trusted and experienced
team behind you can make a big difference in times of chaos. Using our proven work
to get you up and running. Our goal is to keep you in business and greatly reduce the
amount of interruption in the process.
Emergency Mitigation
debris, and unstable building structures. Interstate will secure your site, assess the
damage, and make temporary repairs to protect your property from further damage—
all while implementing a plan to quickly restore your critical operations.
Excessive moisture can wreak havoc on building materials and cause mold and indoor
places you can’t see.
Emergency Response Restoration
TURN KEY OPERATIONS
Industry: Industrial and
Manufacturing
Project Size: $
6,000,000
PCA, a Colorado-based leading
manufacturer of corrugated
packaging, suffered more than
$
6 million worth of damage after
a tornado destroyed much of the
company’s building structure and its
contents. In order for the company
to save its 100,000-square-foot
building, limit further damage,
and reduce business interruption
costs, it needed to quickly engage
emergency services.
Within a four-day period, Interstate
had secured the building and
reestablished critical business
operations. And by relying on our
vital turnkey services, PCA was able
to work with just one company
throughout the entire project.
5. 5
Remediation
Mold and asbestos require a special remediation process and careful handling to safeguard
properly address any type of mold or asbestos situation. Drawing upon our expertise and
current EPA policies, OSHA standards, and applicable state law requirements.
Contents Restoration
Time is of the essence when determining whether documents and equipment can be
saved. A quick response, coupled with the right technical approach, can increase your
chances of saving your most critical documents, equipment, and data.
Temporary Power and HVAC Services
A loss of power or temperature control can quickly bring operations to a halt. Our
GIVING SENIORS A SAFE HOME
Industry: Healthcare
Project Size: $
2,300,000
A leading provider of skilled nursing
care suffered severe damage from a
Water and soot covered more than
15,000 square feet of the building,
including the medical equipment
used to care for the facility’s 80
senior residents.
The provider quickly realized
that emergency restoration and
reconstruction services were
essential, as was assistance working
with local and state jurisdictions
to ensure compliance with health
laws. Interstate worked overtime to
expedite the project so residents
could return home to a near-new
building with modern systems,
state-of-the-art therapy room.
6. 6
understands the careful balance between quickly returning your facility to full operations
while rebuilding your business using best practices and durable materials. You’ll always
have the resources you need, and we’ll keep you informed every step of the way.
Structural Repairs
Structural repairs are the foundation of your building. Our specialized team will bring a
proven and experienced approach to your project while using building materials that last.
We always have access to the right resources—experienced team members, our own
Interior Finish Work
Maintaining or enhancing your building is important when marketing the full value of
your property. Interstate offers total interior remodeling for commercial buildings of any
size and will work with you to determine which remodeling projects will get you the best
return on investment.
Mechanical, Electrical, and Plumbing
is trained to work on the most complex systems. Through cooperative teamwork,
it’s replacing the systems you previously had or upgrading, our team will provide the
expertise and quality you need for a successful end result.
General Contracting
GETTING KIDS BACK TO
SCHOOL
Industry: Schools and Universities
Project Size: $
8,500,000
Thurgood Marshall Middle School
in New Orleans was hit hard by
Hurricane Katrina. With $
8.5 million
worth of damage, the 65,000-square-
foot three-story building required
substantial restoration and
reconstruction services.
To ensure that kids could return to
school in the fall, Interstate worked
tirelessly to complete the project
in just three months. Putting in
double shifts, team members were
able to meet the aggressive timeline
while still constructing a safe and
well-designed building. The school
opened in record time, allowing
the kids to get back to their regular
school schedule.
“The quality of the work was outstanding, and they [Interstate] set the standard for
future renovation projects in New Orleans in terms of professionalism, quality, and
timeliness. They consistently exceeded expectations.”
—William B. Gordon, Senior Director, Alvarez & Marsal
7. 7
Demolition
Selective or complete demolition may be required to remove contaminates or to stabilize
your existing building. Our team will assist outside engineers in determining which portion
of the building requires demolition and then develop the best technical approach to get the
job done safely.
Construction Defect
Our seasoned experts understand what it takes to repair defective and faulty buildings.
By taking a methodical project approach, our team will ensure your building is structurally
sound and meets design and manufacturer’s installation requirements.
Specialties:
Code Compliance
every state’s code requirements to protect your health and safety.
Going Green and LEED
SAFETY IS OUR PRIORITY
We take safety seriously by
investing in one of our industry’s
most advanced safety programs
to protect you, our employees,
and the public from injuries. As a
result, you get high-quality work
from a team that is focused on
Recognized internationally as
meeting the highest safety
standards in the industry.
8. 8
Following Hurricane Gustav, a
large insurance carrier needed help
putting together accurate damage
estimates for more than 100
individual government properties
for a major city in Louisiana. The
company was overburdened by
the workload, but still needed to
complete the numerous projects in
a short amount of time.
Interstate assembled a team of
damage, as well as interior and
exterior structural damage. Within
a week, the team had completed
more than 100 inspections, and all
estimates—amounting to $
3 million
worth of damage—were turned
around within 30 days.
LENDING A HELPING HAND
Industry: Government and Public Sector
Project Size: $
3,000,000
9. 9
The Interstate Property Damage Consulting team provides a complete spectrum of
independent and systematic approach to help you streamline insurance claims and return
to business quickly.
Our team of experts brings a myriad of experience to consult on business continuity
planning and postdisaster business recovery. You can count on our accuracy, fairness,
and unbiased approach to help solve the most complex business challenges. Insurance
companies and risk managers trust Interstate for our code of ethics, accurate approach,
businesses recover.
We offer the following consulting services:
For more information visit Consulting.InterstateRestoration.com
Property Damage Consulting
The Interstate team is trained
in Xactimate for estimating.
trainer license and offer
courses to the adjuster
community.
10. 10
OUR MISSION
Interstate strives to be the gold standard in disaster recovery,
serving our customers as trusted partners and setting the
11. 11
GUIDING PRINCIPLES
Honesty and Integrity—We honor our commitments,
enforce high ethical standards, and treat all
stakeholders with respect.
Unparalleled Quality and Customer Service—Our
projects are done right, on time, and on budget.
Unmatched Sense of Urgency—Speed is absolutely
critical to minimize damage and get our customers
back in business.
Unrelenting Innovation—We constantly reinvent
class products and services.
Results-Oriented Solutions—We only win when our
customers win; we do only the work necessary—
nothing more, nothing less—to ensure complete
satisfaction.
Constant Communication—Our customers know at
all times exactly where we are on every job.
800–622–6433 | 24 Hour Emergency Service
13. PRIORITY RESPONSE PROGRAM
PRIORITY RESPONSE PROGRAM
Interstate’s Priority Response Program ensures that your national or
regional company has an emergency response solution in place before a
loss occurs; it also promises preferred service during areawide disasters.
You have the assurance that your company will receive the attention it
facility has prioritized resources in times when they are scarce.
You will gain a competitive advantage by restoring your operations
in a shorter amount of time.
services once engaged and eliminating surprises if a loss occurs.
Interstate to mobilize resources anywhere in the country upon
verbal authorization.You can rest assured that the right resources
will always be available in your area.
