2. southernrailway.com @SouthernRailUK
My name is Euan
I drive your trains
Every day I carry
on average 1000
passengers
to around 150
stations
I love driving
around the
network - every
day is different
SN-13-08-Euan-DR-EXPIRY-31-03-2014
My name is James
I'm a conductor
I check around 700
tickets every day
and make about 30
announcements
I love going above
and beyond people’s
expectations
SN-13-08-NPS-Bounce-DR.indd 6 05/09/2013 15:03
Staff member selection, photo shoot management, concept design and production.
National Passenger Survey Campaign.
Objective was to raise awareness of the level of
commitment of Southern staff. Survey results
were a big improvement on the previous year.
Artwork supplied as platform posters, on train
posters and ticket machine screens.
3. Benefits of the key
No queuing, no waiting
No need to queue for tickets or have
them posted out
Easy to use
Simply touch in and out at stations
Secure
Your purchases are protected
if your card is lost or stolen
Convenient
Re-use your smartcard again and again
Easy to buy
Purchase online or via self service
ticket machines
Environmentally friendly
No more paper tickets
Barcode
Tana Anderson633597 0143 0000 0000
Rem
ember to touch in at the start,
and
touch out at the end
of your journey
This
card
can only
be used by the person it has
been registered to and
is non
transferable.
It remains
the property of Southern. If this
card
is found plea
se retu
rn it to Southern Railway,
PO Box
3021, Bristol, BS2
2BS.
For term
s and
conditions
call 084
51 27 29 20
or visit southernra
ilwa
y.co
m/thekey.
1234
5678
90
1234
5678
90Tana Anderson
633597 0143 0000 0000
The start of something big
This is just the start of the rail revo
Over the coming year, more ticket t
will be made available and the key
extended to stations across the So
network. The key is really easy to u
check out our podcast to see how it
southernrailway.com/thekey.
Join the rail revolut
Apply for the key and buy tickets
at southernrailway.com/thekey
8953 The Key_Stage1_DL_Leaflet_AW_v5.indd 1-3
join us at:
it’s a very smart card
Designed promotional material for the key
smartcard from the pilot stage to full network
coverage. A 3 year, ongoing project.
Print and digital. Logo design.
Save time commuting and enjoy a
longer breakfast with the kids
Experience quicker, easier train travel,
swap your ticket for the key smartcard
the key from Southern - the smarter way to travel
Apply for a free card today
southernrailway.com/thekey
Experience quicker, easier train travel,
Benefits of the key
No queuing, no waiting
No need to queue for tickets or have
them posted out
Easy to use
Simply touch in and out at stations
Secure
Your purchases are protected
if your card is lost or stolen
Convenient
Re-use your smartcard again and again
Easy to buy
Purchase online or via self service
ticket machines
Environmentally friendly
No more paper tickets
The future starts now
Get on board with the key.
The revolutionary new smartcard
from Southern Railway.
Barcode
Tana Anderson633597 0143 0000 0000
Rem
ember to touch in at the start,
and
touch out at the end
of your journey
This
card
can only
be used by the person it has
been registered to and
is non
transferable.
It remains
the property of Southern. If this
card
is found plea
se retu
rn it to Southern Railway,
PO Box
3021, Bristol, BS2
2BS.
For term
s and
conditions
call 084
51 27 29 20
or visit southernra
ilwa
y.co
m/thekey.
1234
5678
90
1234
5678
90Tana Anderson
633597 0143 0000 0000
The start of something big
This is just the start of the rail revolution.
Over the coming year, more ticket types
will be made available and the key will be
extended to stations across the Southern
network. The key is really easy to use, just
check out our podcast to see how it works at
southernrailway.com/thekey.
Join the rail revolution
Apply for the key and buy tickets
at southernrailway.com/thekey
8953 The Key_Stage1_DL_Leaflet_AW_v5.indd 1-3 05/04/2012 13:10
4. London Victoria
Clapham
Junction
East
Croydon
Redhill
Gatwick
Airport
Three
Bridges
Haywards
Heath
Brighton
Battersea Park
Wandsworth
Common
Balham
Streatham
Common
Norbury
Thornton
Heath
Selhurst
South
Croydon
Purley
Oaks
Purley
Horley
Coulsdon
South
Merstham
Earlswood
Salfords
Balcombe
Wivelsfield
Burgess Hill
Hassocks
Preston
Park
22 additional car parking spaces, 52 additional cycle parking
spaces, Help Points with train running information, multi-
modal screens, Help Points with induction loops, Maps for all,
refurbished accessible and standard toilets, car park CIS, info
pod, improved lighting. 100 additional cycle parking spaces to
come before 2015
New lift and Solum development to come
New footbridge & lifts, concourse
improvements with repositioned gateline
and TVMs and height adjustable ticket office
windows, new western entrance, refurbishment
of waiting rooms and toilets, new heated
waiting shelters, upgraded Customer
Information Systems, covered walkways on the
platforms, Help Points with induction loops, new TVMs. 200 additional cycle parking
spaces to come before 2015. New entrances at Landsdown Road and Cherry Orchard
Road sides to come. ECR now zero waste to landfill
New entrance, Lifts, new ATGs, new lighting,
Help Points with induction loops, additional
CCTV coverage, refurbished waiting rooms
with info pods, new toilets, upgraded
Customer Information Systems, improved
signage, new accessible toilet
20 additional cycle parking spaces, new lifts, platform canopy refurbishment, new
waiting room with info pod, new accessible toilet, upgraded Customer Information
Systems. Remodelled booking hall to come
New station building, ATGs, 10 additional
cycle parking spaces with 100 more to
come before 2015. Lifts being constructed
Improvements to ticket hall, new waiting room
with info pod, Help Points with induction loops,
refurbished canopies and covered walkway
refurbishment, 40 additional cycle parking
spaces. 40 additional cycle parking spaces to
come before 2015
40 additional cycle parking spaces, ATGs, refurbished toilets, improved signage, Help
Points with induction loops, upgraded Customer Information Systems.
Currently remodelling the forecourt
20 additional car parking spaces, refurbished subway, Help Points with induction
loops, refurbished toilets and waiting rooms, new platform waiting shelters and
seating, upgraded Customer Information Systems, improved signage
New platform waiting shelters and seating, improved signage, 35 additional car
parking spaces, 8 additional cycle parking spaces, Help Points with induction loops,
upgraded Customer Information Systems
52 additional car parking spaces, 20 additional cycle parking spaces, Multi-modal
screens, ATGs, Help points with induction loops, new waiting room with info pod,
new toilet
Help Points with induction loops, refurbished accessible toilet, upgraded Customer
Information Systems, improved signage, upgraded CCTV
Refurbished toilets, new platform waiting shelters and seating, upgraded Customer
Information Systems, upgraded CCTV, Help Points with induction loops
Booking hall improvements, new walkway
and retail facilities, new cycle parking
facilities, subway improvements, improved
lighting, upgraded Customer Information
Systems, Help Points with induction loops,
new lifts, 188 additional car parking spaces,
110 additional cycle parking spaces with 60
more to come before 2015, info pod, new TVMs, ATGs, Car Park CIS, Map for All, Multi-
modal screens
New forecourt, EVCP, 50 new cycle parking
spaces, refurbished waiting room with
auto doors and info pods, upgraded CCTV,
refurbished toilets, improved signage,
improved lighting, upgraded Customer
Information Systems, Help Points
with induction loops, platform canopy
refurbishment, resurfaced platforms, 34 additional car parking spaces, new TVMs,
Multi Modal Information system.
20 additional cycle parking spaces to come before 2015
Complete booking hall and façade restoration
in keeping with heritage status, additional
cycle parking for 50 cycles, new waiting room,
upgraded Customer Information Systems, Help
Points with induction loops, new platform
waiting shelters
New entrance, booking hall and walkway
improvements, new lift, waiting room
improvements, Help Points with induction
loops, new TVMs, lift, 14 additional cycle
parking spaces
Concourse improvements, including new ATGs,
new and repositioned TVMs, Interactive touch
screen information screen, new assisted
travel information point, new accessible toilet,
platform improvements, Multi-modal screens,
new platform
Refurbished booking hall and subway
improvements, refurbished waiting rooms
and toilets, Info pods, cycle hub, Multi-modal
screens, Help Points with train running
information, Help Points with induction loops,
upgraded Customer Information Systems, new
TVMs and ATGs.
230 additional cycle parking spaces. Solum development to come
Help Points with induction loops, upgraded Customer Information Systems,
upgraded waiting room with info pod
Help Points with induction loops, upgraded Customer Information Systems,
upgraded waiting room with info pod
Solar panels, extended car park, new TVMs, Help Points with induction loops, 10
additional cycle parking spaces, refurbished waiting room with info pod, new
accessible toilet, upgraded Customer Information Systems
New TVMs, platform canopy refurbishment, refurbished waiting room and new
accessible toilet, upgraded Customer Information Systems, Help Points with
induction loops, resurfaced platforms
20 additional car parking spaces, new transport interchange, ATGs, Multi-modal
screens, new lifts, Help Points with induction loops, refurbished waiting room with
info pod, new accessible toilet, upgraded Customer Information Systems
Multi-modal screens, new TVMs, 20 additional cycle parking spaces, Help Points
with induction loops, resurfaced platforms, refurbished toilets, new waiting shelters
and platform seating, upgraded Customer Information Systems, improved signage
22 additional car parking spaces, 52 additional cycle parking spaces, Help Points
with train running information, multi-modal screens, Help Points with induction
loops, Maps for all, refurbished accessible and standard toilets, car park CIS, info
pod, improved lighting. 100 additional cycle parking spaces to come before 2015
New lift and Solum development to come
ATGs, refurbished toilets and waiting room with info pod, upgraded Customer
Information Systems, Help Points with induction loops, platform canopy
refurbishment, upgraded CCTV, 10 additional cycle parking spaces
50 additional cycle parking spaces to come before 2015
SN-13-11-BrightonMainline-Banner-850x1845.indd 1 21/11/2013 14:13
Passenger
claim form
Passenger
claim form
Delay
Repay
southernrailway.com
Your feedback about the
service we provide
southernrailway.com
Passenger
Comments
Southern’s
cycle policy
Southern’s
cycle policy
southernrailway.com
Cycling with
Southern
Cycling by train with
Southern
southernrailway.com
Southern’s
network guide
Southern’s
network guide
southernrailway.com
Let us take
you there
A guide to help you access
our railway network
A guide to help you access
our railway network
Our station
access guide
southernrailway.com
Passenger
claim form
Passenger
claim form
Delay
Repay
southernrailway.com
Your feedback about the
service we provide
southernrailway.com
Passenger
Comments
Southern’s
cycle policy
Southern’s
cycle policy
southernrailway.com
Cycling with
Southern
Cycling by train with
Southern
southernrailway.com
Southern’s
network guide
Southern’s
network guide
southernrailway.com
Let us take
you there
A guide to help you access
our railway network
A guide to help you access
our railway network
Our station
access guide
southernrailway.com
Passenger
claim form
Passenger
claim form
Delay
Repay
southernrailway.com
Your feedback about the
service we provide
southernrailway.com
Passenger
Comments
Southern’s
cycle policy
Southern’s
cycle policy
southernrailway.com
Cycling with
Southern
Cycling by train with
Southern
southernrailway.com
Southern’s
network guide
Southern’s
network guide
southernrailway.com
Let us take
you there
A guide to help you access
our railway network
A guide to help you access
our railway network
Our station
access guide
southernrailway.com
Passenger
claim form
Passenger
claim form
Delay
Repay
southernrailway.com
Your feedback about the
service we provide
southernrailway.com
Passenger
Comments
Southern’s
cycle policy
Southern’s
cycle policy
southernrailway.com
Cycling with
Southern
Cycling by train with
Southern
southernrailway.com
Southern’s
network guide
Southern’s
network guide
southernrailway.com
Let us take
you there
A guide to help you access
our railway network
A guide to help you access
our railway network
Our station
access guide
southernrailway.com
Alcohol, Drugs & You,
Preventing Risks to
Health & Safety
April 2007 (reprinted August 2014)
SN-14-07-SouthernPolicy-Alcohol&Drugs-A5.indd 1 13/08/2014 09:28
Southern
Dress Code
Policy
In keeping with our professional image
December 2010 (reprinted August 2014)
SN-14-07-SouthernPolicy-DressCode-A5.indd 1 13/08/2014 09:28
Your Guide to Southern’s
Rules of Conduct and
Discipline
June 2004 (reprinted August 2014)
Promoting equality and respect at workPromoting equality and respect at workPromoting equality and respect at workPromoting equality and respect at workPromoting equality and respect at workPromoting equality and respect at workPromoting equality and respect at work
Southern Equal
Opportunities and
Anti Harassment Policy
Issue 1 (reprinted August 2014)
SN-14-07-SouthernPolicy-EqualOpportunities-A5.indd 1 18/09/2014 15:44
Customer-facing and internal publications, designed and print managed.
