Service design presentation group 6


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Service design presentation group 6

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  • Service design presentation group 6

    1. 2. <ul><li>Don’t you hate when?... </li></ul><ul><li>You wait for age to get a drink? </li></ul><ul><li>The Music is so loud the bar staff cant hear your order? </li></ul><ul><li>The bar staff get your order wrong!? </li></ul>Automated Bartender
    2. 3. What?
    3. 4. User interaction <ul><ul><li>Once user has paid: </li></ul></ul><ul><ul><ul><li>Bar tap </li></ul></ul></ul><ul><ul><ul><li>Optics </li></ul></ul></ul><ul><ul><ul><li>Soft drinks dispenser </li></ul></ul></ul>Robotics <ul><li>Glass bottled drinks: </li></ul><ul><ul><li>Vending machine </li></ul></ul><ul><ul><li>Robotic arm </li></ul></ul>
    4. 5. Problems <ul><li>Older generation may not react </li></ul><ul><li>User not keen to pull their drink: </li></ul><ul><ul><li>Should be given option </li></ul></ul>Future <ul><li>Touch screen’s built into pub tables: </li></ul><ul><ul><li>Order drinks, food, snacks etc.... </li></ul></ul><ul><ul><li>Pay at table </li></ul></ul><ul><li>Conveyor belt system </li></ul><ul><li>Robot that walks around taking orders </li></ul>
    5. 6. Self-Service Check-in at Hotels and Motels
    6. 7. Introduction <ul><li>Self service will help to solve most problems in hotels. </li></ul><ul><li>The software would be programmed to operate properly </li></ul><ul><li>It would help reduce frustration in customers that are kept waiting. </li></ul><ul><li>It would also lessen the work load on the employees, giving them time to greet and welcome the guest properly. </li></ul>
    7. 8. Technological Gaps <ul><li>There are currently no technological gaps </li></ul><ul><li>Because few of the machines have been tried in various hotels. </li></ul><ul><li>The machine has not yet been well distributed across the UK. </li></ul><ul><li>The machine doesn't yet have a passport scanner or an identification recognition software. </li></ul><ul><li>The identification of the customers will have to be done by a member of staff. </li></ul>
    8. 9. Services That Could be Delivered <ul><li>it would have a face everyone’s mother can love </li></ul><ul><li>Visual presentation of the room. </li></ul><ul><li>Ability to print out key cards after the room has been paid for. </li></ul><ul><li>It would offer the guest control, choice and convenience. </li></ul><ul><li>Discounts for customers, such as student discounts would be available. </li></ul>
    9. 10. Peoples Reactions <ul><li>Most guest found it fascinating, and enjoyed using it. </li></ul><ul><li>Older guest found it hard to operate and preferred using the usual check inn system </li></ul><ul><li>The staffs in the hotel grew to love it </li></ul><ul><li>Fear of unemployment </li></ul>
    10. 11. What is Biometrics? <ul><li>`An automated method of recognizing a person based on a physiological or behavioural characteristic – National Science & Technology Council </li></ul>
    11. 12. Why Biometrics? <ul><li>Increased Security </li></ul><ul><li>Reduced Identity Theft </li></ul><ul><li>Lower Bank Machine Crime </li></ul><ul><li>Eradicate Scams </li></ul><ul><li>Increased police efficiency </li></ul><ul><li>Better Consumer Environment </li></ul>
    12. 13. The Future <ul><li>Multi Recognition Systems </li></ul><ul><li>Replace Personal Identification </li></ul><ul><li>Reduced Crime </li></ul><ul><li>Greater Consumer Safety </li></ul><ul><li>Positive Experience </li></ul>
    13. 15. Benefits To The Customer: <ul><li>Cheaper then owning your own car. </li></ul><ul><li>Don ’ t have to worry about the price for fuel. </li></ul><ul><li>Clean form of transport with zero </li></ul><ul><li>carbon footprint. </li></ul><ul><li>Less parking fees. </li></ul><ul><li>No need to maintain your own car. </li></ul><ul><li>Means you don ’ t need a garage or free </li></ul><ul><li>parking space at the costumer ’ s home. </li></ul>
    14. 16. Benefits To The Company: <ul><li>Less maintenance. </li></ul><ul><li>Cycle recharging means that the car </li></ul><ul><li>will be fully recharged for next user. </li></ul><ul><li>Power to recharge the cars will be produced on site. </li></ul><ul><li>Be able to track cars. </li></ul><ul><li>No staff will have to be on site to run the service. </li></ul><ul><li>At only one single site the service will only </li></ul><ul><li>take up between 2 and 4 parking spaces, </li></ul><ul><li>meaning less ground having to be purchased </li></ul><ul><li>or rented in cities. </li></ul>
    15. 17. Robotic-Technology: <ul><li>The use of a moving platform to take </li></ul><ul><li>the car to the costumer. </li></ul><ul><ul><ul><li>After the costumer finishes at the kiosk, </li></ul></ul></ul><ul><li>the car will be disconnected from the on-site </li></ul><ul><li>power source and provided for the customer, </li></ul><ul><li>unlocked and ready to go. </li></ul><ul><li>Robotically driven to the costumer. </li></ul><ul><ul><ul><li>After the costumer has arranged to use a </li></ul></ul></ul><ul><li>car from the service, the robotic technology </li></ul><ul><li>will be able to drive that car, under its own </li></ul><ul><li>power to that person. </li></ul>
    16. 18. Public’s Reception and The Reaction From Users: <ul><li>They’ll benefit from the cheaper car rental and the benefit of using a 100% electric powered car. </li></ul>What Technology Gaps Presently Exist? <ul><li>Currently there isn ’ t anyway to produce enough </li></ul><ul><li>clean energy at the individual sites to maintain </li></ul><ul><li>the up keep of 4 cars. </li></ul><ul><li>The technology is still being developed to be able </li></ul><ul><li>to control cars remotely or by Artificial Intelligence – A.I. </li></ul>
    17. 19. Post Office Self-Service
    18. 20. <ul><li>enable customers to conduct a wide variety of consumer transactions . </li></ul><ul><li>From paying bills, to weighing and properly posting packages, to paying taxes and even settling traffic fines </li></ul>What can it do
    19. 21. <ul><li>A Touch Screen through which users enter information (such as a pin number or transaction amount) and make menu selections </li></ul><ul><li>A scale upon which letters and packages can be weighed </li></ul><ul><li>A magnetic card reader to process debit card transactions </li></ul><ul><li>A bar-code scanner through which an identifying code is scanned from utility bills, telephone bills, cable bills, etc. </li></ul><ul><li>A Label Printing Controller that prints stamps and postage labels </li></ul><ul><li>A receipt printer to provide a record of all transactions for the customer </li></ul><ul><li>A data storage system </li></ul>Robotic -technology
    20. 22. <ul><li>Able to post letters whenever they want. </li></ul><ul><li>The best choice for those people unwilling to contact with other people. </li></ul><ul><li>Playing shop </li></ul><ul><li>The government , they will easily collect letter statistics, without much work. </li></ul><ul><li>Does not need too much space, just an area like bus station. </li></ul><ul><li>Gaps and future </li></ul><ul><li>It can not post too large package </li></ul><ul><li>At first set it up in the post office and in the future it may replace post office totally. </li></ul>Benefits