Millions of bags are mishandled every year by the world's airlines, at a great operational costs and cost to customer satisfaction. Now, with cloud-computing architectures and emerging Industrial Internet of Things (IIoT) software, the aviation industry can develop innovative, end-to-end, baggage-handling solutions that mesh with enterprise IT's vision and strategies. Outlined topics: - How can a new, innovative baggage-handling solution fit into your existing IoT vision and architectural outline? - How do sensor technologies within the IIoT really work? - What new data analytics are generated and how do they improve things for your customers and your operations?

1. 1
@altoros
End-to-End Baggage Custody:
How to Improve Customer Experiences
to Everyone’s Advantage
Sergey Yaroshko
IoT Practice Evangelist
ALTOROS
Roger Strukhoff
Director of Research
ALTOROS
Alex Sologub
Software Engineer
ALTOROS

2. Top 3 factors that
impact airline brand
perception
75% on-time performance
In 2015
* Source IATA
Brand Perception
is
Everything
66% aircraft quality
54% additional services

3. @altoros@renatco
Baggage Handling and Customer
Satisfaction
Want to track their bag
from bag-drop to beach
Passengers want to be able to
track their bags at any point
throughout the journey
81%
of passengers
Want Tender Luggage Care
Passengers prefer to tag/scan and put
their bags into the baggage system
without agent intervention
48%
of passengers
Want to be informed
Passengers want to know
baggage status and delivery
waiting time
74%
of passengers
* Source IATA
Want quick drop-off time
Passengers anticipate drop-off time
between 1 and 3 minutes
63%
of passengers

4. @altoros@renatco
STANDARDS CHANGE
Weakest link is the Flight Connection!Opportunity to sell other services such as remote bag check-in/pickup
IATA Resolution 753 will require Airlines to have
End-to-end Baggage Custody information by June 2018
Most Airlines want to provide this information to Passengers
via Mobile App

5. @altoros@renatco
In addition erosion of Customer Satisfaction due to mishandled bags
REASONS of BAGGAGE MISHANDLING
Bag is loaded onto
the wrong plane
01
The routing label
gets damaged
04
Wrong destination
code
02
You bag is similar
to another one
03

6. @altoros@renatco 6
BENEFITS FOR BOTH SIDES
Benefits
Fewer departure delays
Reduced costs
Reduced check-in time
As a result Increased Customer satisfaction and improved Airlines services!
Passenger
s
Airlines and Airports
Enhanced operational efficiency
Improved customer’s satisfaction
Passengers Preferences TrackingFewer queues
Simplified bag drop process
Self-service attitude
All way bag tracking

7. @altoros@renatco
 Home delivery services
 Guided navigation to the Gate (augmented reality app)
 Personalized promotion/ads based on customer preferences
 Transfer services
 Important information for passengers (gate information, flight status)
 Boarding closes notification (push notifications, sms and etc.)
 Integration with Lost and Found services
 Personalized customer experience across airlines services
 New Departure Lounge in accordance to passengers routes
 Extended Loyalty programs (permanent bag tags, limousines, and etc.)
MORE OPPORTUNITIES!
Weakest link is the Flight Connection!Drop-off bag at home, rent a car, find a restaurant, retail affiliate programs

8. @altoros@renatco
Passenger Experience
Weakest link is the Flight Connection!API for partners for end-to-end passenger experience

9. @altoros
9
Improvement Initiatives
Aer Lingus and
Ryanair
€2M $50M
British Airways and
easyJet
£80M
- New self-service kiosks
- Permanent bag tags
€2.5M
Implemented solutions:
- New smart departure lounge
- RFID bag tags and tracking
London Stansted Airport
and its major Airlines
customers
Delta Airlines

10. @altoros
Airport Infrastructure
1. Handheld tag reader
1. Fixed tag reader
Ground handlingBag tags
1. Printable bag tag
1. Permanent bag tag
Self-service Check-in
and Bag drop
1. Tag printer/vending machine
1. Tag writer

11. @altoros@renatco
Approximate cost structure
Bag tag printers
Regular baggage label printers can be upgraded to print 3D
bag tags
$1,600-1,800 per printer
3D tag readers/writers
the cost of reader depends on its type and installation:
handheld/fixed, portal
$1,200-1,800 per reader/writer
Bag tags
There are two types of tags: printable tags and permanent
(reusable)
$0.1 per printable tag; $20 per permanent tag
Airport implementation
Implement, setup and test the track and trace solution
$250,000-$750,000
ROI can be provided in 12 month

12. Provides Personalized customer experience in real time
Innovative Sensor-Based Baggage Tracking for Airlines
Altoros Solution Developed on GE’s Predix Platform
Utilizes suite of Predix microservices and APIs from Altoros
Integrates data from Printable RFID tags

13. @altoros@renatco
Airlines
Smart Baggage Management
Demo

14. @altoros
Adoption steps
Step 101
02
03
Step 2
Step 3
Assess the capabilities of existing infrastructure and
systems
Assess the possible technologies
Implement the test version with scanning

15. @altoros
Sergey Yaroshko
E-mail: sergey.yaroshko@altoros.com
Skype: sergeyyaroshko
Questions

16. @altoros
Sergey Yaroshko
E-mail: sergey.yaroshko@altoros.com
Skype: sergeyyaroshko
Want to know how to get started?
*Request an IoT readiness assessment for Airlines and
Airports
*Request a working prototype with your requirements in
48 hours

17. @altoros
Proof of Concept for Airlines