James Zurek is seeking a position that allows him to connect and grow with an established industry. He has over 20 years of experience in customer service roles, including currently as a shift leader and fine dining waiter at Cooper's Hawk Winery & Restaurant. Previously, he worked as a youth counselor and head waiter at restaurants. He has a Bachelor's Degree in Psychology from Argosy University and an AA in Liberal Arts from Triton College. His skills include leadership, multi-tasking, problem-solving, public speaking, computer proficiency, and extensive wine and food knowledge.
Specialize in a MSc within Biomanufacturing, and work part-time as Process En...
(Z)resume+2015 2016
1. JAMES ZUREK
10650 S. Central Ave. Chicago Ridge,IL 60415
(708) 417-4297
Jimmyzurek75@outlook.com
OBJECTIVE To connect and grow with an established industry
SKILLS & ABILITIES Ability to rise above and beyond under pressure
Innovator
Listen and learn
Extensive multi-tasking
Solution orientated
Team orientated
Leadership skills
Ability to train new staff
Promote
Upsell
Cash handling
Patient
Care about people
Well Mannered
Stage Presence
Well groomed
Calm under pressure
Observant
Public Speaking
Organizational skills during high volume peaks
Extensive computer knowledge in Windows 10,Word, Excel, Power Point, One
Note etc.
EXPERIENCE FINE DINING WAITER {COOPERSHAWK WINERY & RESTAURANT}
01/15-PRESENT
Shift Leader
Played valuable role assisting in the opening of new restaurant
Extensive Wine Knowledge
Food and Drink Pairing
Communityorientated
Used “Three Tier System”
Care for guests
Cashier
Wine and Champagne Opening
Lift over 25-50lbs.
Open and closing duties
YOUTH COUNSELOR {YOUTH OUTREACH SERVICES}
1996-2015
Provide positive supportsystem for troubled youths and teens within the Proviso District.I
currently volunteer as well as intern while attaining myBachelor’s Degree in Psychology.
Case management
Psych evaluations
Tutoring
After school programs
Aid in peer pressure
2. PAGE 2
Extensive listening skills
Problem solving
Solution orientated
Goal driven
Outreach work
Recreational activities
Extensive knowledge ofthe DSM
Mental Health Coordinator for teens
Communication skills
Computer knowledge
Professional writing and typing skills
Drug and Alcohol awareness
DUI support
Aid and assistin funding the poor
HEAD WAITER {THE GREAT ESCAPE RESTAURANT ON IRVING}
2006-2014
Give guests “unforgettable” dining experience.
Presentation
Beer, wine and menu knowledge
Upsell
Family orientated
Built solid guest following
Extensive Multi-tasking during high volume times
Organizational skills during high volume moments serving guests,establishing
contacts,table manicuring,pivot pointpositioning,food running,drink running,
upselling,communicating in a professional manner while under pressure and
extensive computer knowledge
EDUCATION ARGOSY UNIVERSITY (CHICAGO ONLINE DIVISION)
Bachelor Degree Program in Psychology(3.3 GPA)
Triton College (River Grove, IL)
AA Degree Program in Liberal Arts (Psychology of Education)
West Leyden High School (Northlake, IL)
High School Diploma (Fine Arts)
Teacher’s assistant (Mr. Alvarado) East and West Leyden: Special Education Program
COMMUNICATION “People,Places & Things” ofLeyden Township June 2012 wrote a small article regarding
my outstanding customer service as well as attention to detail skills when Ireceived a $500
tip on a less than $100 guestcheck.I become partof the communityI work. I build strong
customer relations.Final year in attaining Bachelor’s Degree in Psychology. I designed an
Arts and Crafts program for youths 7-17 during my work at Youth Outreach. Became Youth
Counselor while in High School.
3. PAGE 3
LEADERSHIP Ability to not only lead but to maintain leadership when directed bycommunicating with staff
as well as working closelywith co-workers,guests,clients and others.Ability to utilize
leadership when directed in key areas ofthe business, Guiding others as well as making the
people around me better. Design new projects and promotions.
Provided one on one counseling for youths and teens ages 7-17
Always complete whatI start
Write Music, Poetry and Short Stories
Over 20 years of public service experience
Other Job Titles:
Bartender/ The Harvest Room and Ale House (Orland Park, IL)
Customer Service Representative (Avon Corporation Skokie, IL)
Inbound CSR
Driver
Sales
Proof reader
REFERENCES UPON REQUEST