Architecture & planning for web & intranet, software & even ERP systems integrations. Design planning and stages, project management and implementation strategies. Inspired by GSU CiS IT Project Management Course team project.
Architecture and Planning for Sites and Software
Implementation Lifecycle Define Build Validate Roll OutProject Charter Configure App System Testing Go LiveTechnical Specifications Unit Testing End User Training Support SystemProject Plan Project Control Readiness Assessment Post Mortem
What s the Problem? In 1995 there was an estimated $59 billion in cost overruns and $81 billion on cancelled software projects 80% of user issues are related to lack of understanding of rather than a problem with the system Since Go Live comes at the end of the process it s activities are often used to absorb all the mishaps that came before: 35% of Project Managers admit to shortchanging end-user training 39% of Project Managers claim insufficient knowledge transfer
Now the Fun Really Begins!!! Project Go Live may be the symbolic the end of a project but many projects fail due to what occurs during and post Go Live Common Issues Lack of early buy in from end users Poor Support during early phases Proper Testing (including representative set of actual end users)
Web Marketing & Build Process Flow - Jake Aull 3/2011 Customer/ Identify Approve Provide Copy/ Approve Copy/ Approve Approve Approving Desires Plan Content Info Direct Image Look/Feel Execution Partnership Plan Co-branding/ Coordinate Links/ Marketing Link-Building/SNS Directories/Partners Strategy/ Plan Confirm Planning Monitor Deliverables Search Plan P.M./Q.A./ Document Plan/Coordinate Proof- Plan/Coordinate Direct Linking/ Q.A./P.M./ SNS/SoMe Traffic Revise? Deliverables Content ing Brand/Image Nav/Location Proofing Placement Plan Link- Keyword I.D./SNS/ PPC Buys/ SEM/SEO Building Search Planning Placement Write Finalize Copy/ Write SNS/SoMe/ Copy- Copy Anchor Text Link Messaging writing Create Look/ Image/ Feel Design Architecture/ Execute/ Fix/Development/ Build Plan Build Finalize Build Identify KPIs & Analytics Monitor Traffic Projections Run Automated CRM/DB Tech Tools/ Keyword Testing Integration Automation
Now the Fun Really Begins!!! Drive Successful Project Go Live Assure appropriate acceptance test Facilitate adoption management activities Assure proper training For an intranet, leverage core project team members (or "super users") to provide general support and answer simple, process and system focused questions Drive appropriate hand over to customer, and plan Tech Support Address need for stabilization phase (performance improvement, debug, maintainence, etc.)
Do you think like IT PMs? Wave Approach for Deployment Project broken down into smaller pieces Gant Chart
Communications Communications Importance of Stakeholder Buy-In What s In It For Me (WIIFM) Matching an Intranet Build to Company Culture & Processes Clear and Honest Communication Post-Implementation Communications Stakeholder Involvement Research, Surveys & Focus Groups Usability Testing Pilot or Beta Testing
Social Intranet Architecture Planning The following pages show uprfont strategies and project schedule plan for a social intranet project(roles = project manager, IA and art director). Also here is composed client survey, todetermine client departmental social media comfort and capabilities, to drive the socialcomponent of the intranet architecture and training requirements and schedule. Finally, afterresearch and plans are affirmed and completed, sitemapping begins (a sample website sitemapproposal is shown).These are common indications of a strategic planning approach to IA projects;research and client usability and understanding make for the best plans and final products.Jake Aull | Zen Fires Web Marketing | firstname.lastname@example.org | 404.259.5550 | ZenFires.com
Social Architecture Survey http://www.surveymonkey.com/s/6G3Q9PG Social Architecture Survey for Users Exit this survey *1. What social/web or mobile channels do you prefer for accessing info, communications or document collaboration? Channel Id want most My most preferred for My general favorite Two or more channels I for use at work personal constructive channel for personal wish I could combine (assume it was use fun or chat for work use allowed) Facebook Twitter I.M./chat Forums Blogs LinkedIn Foursquare/Yelp YouTube GoogleDocs or similar doc-collaboration Digg/StumbleUpon Delicious.com RSS reader (e.g. Google Reader) None; I dont use such sites Other (please list below) Other (please specify) *2. Generally speaking, how would you rate the following for social media usage? Comfortable (but Instructor; helps Beginner(s) or Power user(s) not extreme) Non-user(s) others use rare usage user(s)1 of 5 12/4/11 8:25 PM
Social Architecture Survey http://www.surveymonkey.com/s/6G3Q9PG Comfortable (but Instructor; helps Beginner(s) or Power user(s) not extreme) Non-user(s) others use rare usage user(s) Myself My immediate co-workers My boss/superiors Others I work with (e.g., outside my department) Please *3. On info-sharing in the work place... Absolutely; essential! Generally yes Possibly No; fine as is Do you feel communications between you and other co-workers or departments should be better? Why or how? *4. On improving info-sharing at work... What kinds of information could be shared better? What types of files could be shared better? What types of media/channels should be used and better shared? Please write any additional thoughts on2 of 5 12/4/11 8:25 PM
Social Architecture Survey http://www.surveymonkey.com/s/6G3Q9PG this. *5. Assume you had all the time, knowledge and means available to increase your web-based communications in your work. What work information would you personally share? Who would you make it available to at work? How would you prefer to do it? If you had no limitations, what sites would you use? Other thoughts *6. Assume you could have immediate access to any work-relevant info you wanted, online, when you began your work day. What would info or links would you want on your "personal home page" (e.g., calendar, chat, reference guides, etc.)? *7. About your current work-based computer and web use: What email or communications program or website do you use and appreciate most in your work? What features do you like most about this? What more do you wish it could do? Other thoughts on work-based computer preferences? *8. What mobile device do you have and/or would you use for work-related activities (if systems allowed)? Cell phone (no apps) Apple iPhone3 of 5 12/4/11 8:25 PM
Social Architecture Survey http://www.surveymonkey.com/s/6G3Q9PG Smart phone (other than iPhone) iPad Tablet (not iPad) None Other (please discuss below) Other (please specify) 9. In what decade were you born? 1930s or before 1940s 1950s 1960s 1970s 1980s 1990s 2000s *10. What department or area do you work in? Done Powered by SurveyMonkey Create your own free online survey now!4 of 5 12/4/11 8:25 PM
Proposed sitemap for Client.website Home‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Log in ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ mail list sign up Top corner utility nav | | | | | | |main navigation About Us/Corporate Info Who We Serve Products Resources/News & Blog Contact Pg count = 30 | | | | | Who We Are Client list (logo pg) Chrome Case Studies Directions | | | | Mission/vision Brokers ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ DA2 for Brokers CH at Work Press Releases | | | | | Get Started Health Navigator Blog | | | | DA2 ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ What is it? Speaking Events Employers ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Why Use Us? | | | Why were unique | Get Started | | Who uses it? | | Employees ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ DA2 for Employees How do I start? (footer menu): All above, +‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ mail list sign up ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ sitemap ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Legal? LEGEND: Olive green box item = main nav menu item Another winning sitemap lt green box item = sub menu drop‐down item for use by: grey box item = side drop sub‐sub menu Jake Aull | www.zenfires.com white box item = utility nav or footer menu item email@example.com | 404.259.5550 Dotted box = possible, future menu item? Green &/or italic text = Descripter text not going on website
Training/Support Training What s In It For Me (WIIFM) Audience-Directed Training Explain specific benefits to the trainees Blended Training Media Classroom Webinars / Online simulations Extensive FAQ s Support Determine Technical / Functional Support Plan Appropriate Level of Transition Determine Medium for Collecting User Feedback Collection of feedback Establish governance team to prioritize future enhancements
Important Factors Intense cross-functional coordination of resources required Training, Stakeholder Involvement, and Support efforts require coordination across the organization. Risk Analysis and planning are key to a successful launch IT and stakeholders must review potential project pitfalls and develop strategies to minimize the business impact of potential failures. Be aware of key deadlines and business targets Web systems are implemented to increase efficiencies and improve the company s ability to grow. Intranet implementations and go live dates may have a direct impact to the company s financials.
Project Management in Web Wave implementations and Post-Mortem Analysis Wave implementations can benefit from the use of post-mortem analysis after each wave to prepare a lessons learn and improve product launch through each wave. Project Network and Critical Path Analysis Go Live requires many resources from many different units within the organization. Regular network analysis will alert project managers to schedule problems. Risk Analysis The analysis during go-live is key to allow the business to continue to function and operate. Mum and Deaf Effect Project Managers should encourage open discussion of issues and develop strategies to bring implementation issues to light.
Extra/Additional - References Warren McFarlen. Providian Trust: Tradition and Technology. Mark Keil. Pulling the Plug: Software Project Management and the Problem of Project Escalation H. Jefferson Smith and Mark Keil. Mum s the Word. Beyond Computing. Fifteen_Questions_for_Every_Software_Supplier project management tips software_edition Software_as_a_service Vicenzo Morabitoa, Stefano Pacea and Pietro Previtalia. ERP Marketing and Italian SMEs Bocconi University Bocconi University University of Pavia. Recommendations from blogs Eric Krell. The Great Debate: ERP vs BOB ZIGZAG Marketing Training ZIGZAG-Tip-41---Transform-PMM-to-SM David Kull. Anatomy of a 4GL Disaster. Computer Decisions. Tom DeMarco. The Deadline 12 Cardinal Sins of ERP Implementation. Let s Get REAL. Employee Program Case Study.