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JS Favs - Business Process Management

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Jack Suurland
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Business Process Management
Process & Quality Management Process measurement Process performance reporting PLAN DO CHECKACT Strategic target setting Process requirements setting Process standardisation & benchmarking Process analysis, (re-) design & documentation Process authorisation & commitment Process training & comms Process (improvement) implementation Process execution Process quality auditing Process monitoring Process performance comm’s Process steering & action setting Process learning, re-confirmation & integration Process improvement (planning) QMS LEADERSHIP & STRIVE FOR EXCELLENCE
EFQM Model
Process Maturity

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JS Favs - Business Process Management

  • 2.
  • 3. Process & Quality Management Process measurement Process performance reporting PLAN DO CHECKACT Strategic target setting Process requirements setting Process standardisation & benchmarking Process analysis, (re-) design & documentation Process authorisation & commitment Process training & comms Process (improvement) implementation Process execution Process quality auditing Process monitoring Process performance comm’s Process steering & action setting Process learning, re-confirmation & integration Process improvement (planning) QMS LEADERSHIP & STRIVE FOR EXCELLENCE
  • 4.