The document summarizes Touchtown's products and services for keeping senior living communities connected through websites, television channels, email, forums and other digital tools. It highlights Touchtown's long track record of success, customer satisfaction and growth. Touchtown's flagship product is the TV+ system that automatically creates customized television shows and calendars for communities. It also offers a Resident Web Portal that gives residents their own website for activities, communications and more.
2. The senior living industry’s most popular, most powerful tool for keeping communities in touch.
3. 100% customer retention since TV+ product launch in March 2005
4. 4.6 out of 5.0 customer satisfaction in most recent survey
5. Quarterly sales of Touchtown products 200%/year annual growth in customer base
6. Endorsed by the Industry’s Leading Management Company
7. Chosen by Three of the Nation’s Largest Retirement Providers 17,000 residents 16 communities 11,000 residents 40 communities 7,000 residents 65 communities
11. To build a healthy, vibrant community, you need ways for everyone to keep in touch! The Changing Face of Retirement Living Community Model (Active Living) Medical Model (Nursing Homes) Hospitality Model (Retirement Resorts)
12. Resident Web Portal “Get Your Residents Online” Touchtown TV+ “Keep Everyone Informed” Our Products
27. Customize Content to Each Audience Content For Residents Only (Birthdays) Content For Public Only (Marketing Msg) Content For Everyone (Movie Night) Content For IL Residents Only (Bike Riding) TV Channel for IL residents Web Site Calendar TV Channel for AL/SNF residents
50. Typical TV+ Timeline 1 st week after agreement 2-3 weeks after agreement Agreement Signed Begin training Create TV+ database Install and test TV+ equipment GO LIVE Begin broadcasting show on resident TVs Begin planning installation 6-8 weeks after agreement Begin printing calendars Begin delivering via website
51.
52. Style #1: Easy Home Page Simplified home page; only accessible after login
53. Style #2: Advanced Home Page Community info shown on home page; login not required
54. Step 1: Click Your Picture Step 2: Click Your Password Step 3: You’re Connected! Logging In with the Easy Home Page
55. Log in at the home page… … or only when you need to Logging In with the Advanced Home Page
58. Choose The Email Program That Suits You Unified Email Database (Communigate) Falcon Email for advanced users Bluebird Email for novice or impaired users Outlook Express and other POP and SMTP clients All incoming mail is passed through two spam filters and scanned for viruses Over 1,000,000 emails processed in last 12 months No limits on number or size of stored messages