Presentation from Networkshop46. How do you transition from being a member of a team to a management role in an IT department? Speaker: Ian Stubbs, University of Bristol. My first year as a network technician and the ensuing benefits of this role, by Ryan Bradshaw, Coventry University The benefits of apprenticeships to an IT department, by Abbie McGregor, University of Sheffield.

1. Professional
development
Chair: Shirley Wood,
Training and support director,
Jisc

2. How do you transition
from being a member
of a team to a
management role in
an IT department?
Ian Stubbs,
University of Bristol

3. Networkshop46
How do you transition from being a member of a team to a
management role in an IT department?
Ian Stubbs, Network Manager, University of Bristol
3
28 March 2018

4. Background
• Worked at University of Bristol since 2005
• Held a number of roles, all within the network team
• Network Specialist ->
• Senior Network Specialist ->
• Network Manager
• Became Network Manager in January 2015
4
28 March 2018

5. Things to Consider #1
• It’s very different…
• Skillset will change – quickly!
• Personal expectations
• Comfort zone – responsibility and accountability
• Know what is expected
5
28 March 2018

6. Things to Consider #2
• Services
• What are they?
• Different viewpoints?
• Budgets
• Replacement cycles
• Contracts
• Suppliers
6
28 March 2018

7. Things to Consider #3
• Your team
• Who does what?
• Who can do what?
• How to get things done?
• Mutual benefit
• Planning!
7
28 March 2018

8. Things to Consider #4
• Change
• Advocacy
• Learn how you respond
• Learn how others respond
• Don’t worry!
8
28 March 2018

9. My first year as a
network technician and
the ensuing benefits of
this role
Ryan Bradshaw,
Coventry University

10. >Brief Introduction
>My Career So Far
>Comparison of Private and Education Sector
(from my experience)
>Benefits of working for the Education Sector
>Projects and Exposure
What will be covered

11. >Ryan Bradshaw
>Network Engineer
>6 years in an IT technical role
>CCNP Route and Switch
>Working towards CCNP in Security
>What I love about networking
– Design and solutions
– Troubleshooting
– Constant learning
Brief
Introduction

12. >IT Technical Specialist
– Supporting Distribution Centers
– Jack of all trades
– My journey into networking started here
>Field Network Engineer
– Managed services provider
– Customers around the UK
– A few big clients with big un-complex networks
>Network Engineer
– Coventry University
– Large, Multi Campus Network
My Career
So Far

13. >Budget
– Solutions (best solution vs best ROI)
– Development
– New technologies (and fear of)
– Training
>Standards/Policies and Team Integration
– Decision makers
– Service owners
– Consistent Installations
Comparison
of Private
and
Education
Sector
(My
Experience)

14. >Technical challenges to provide services
– Freedom of information
– BYOD
– Requests from different faculties
>Work life balance
Comparison
of Private
and
Education
Sector
(My
Experience)
Cont…

15. >Training and resources
– CLCs
– INE
– Safari
– Courses
>Exposure to high end network equipment
>Constant network development/improvement
>Always projects to get stuck into
– New buildings/campuses
– New services
>Work life balance
>Holidays/Pension
Benefits of
Working for
the
Education
Sector

16. >Multi-context implementation
>New campus and buildings
>Solarwinds LEM
>Firewall upgrades
>Firepower Management Center
>Firepower 4150
>ISE
Projects
and
Exposure

17. Ryan Bradshaw
Network Engineer
Ryan.Bradshaw@Coventry.ac.uk
I have been…
T 07557425904

18. Any questions? /
Thank you

19. The benefits of
apprenticeships to
an IT department
Abbie McGregor,
University of Sheffield

20. >Faculty IT Manager (Arts and Humanities)
>Business Relationship Management
>Line Management of an operational IT Support Team
>New position created last year
>Review of IT Support in the faculty
Introduction

21. >Apprenticeship Levy – April 2017
>Paid by companies with pay bill in excess of £3 million
>Sheffield University pays £1.3 million a year
>The government tops it up by 10%
Apprenticeships Facts and Figures

22. >Frameworks more qualification focused
>Standards are being developed to replace the old
frameworks
>Standards are more focused on the skills employers
need
Apprenticeship Frameworks and Standards

23. >Senior Champions within the organization
>Email from our Vice President for Education and our
Director of HR during National Apprenticeship Week:
>“As a major employer in the city and region, we value
the contribution apprenticeships make to maintaining a
unified, diverse and gifted staff body. Following recent
changes to the way apprenticeships operate, we want
to diversify and increase the number of apprentices we
employ.”
Quote

24. Context
National Apprenticeship Week 5 – 9 March 2018

25. >Employ 34 Apprentices under the levy
>These range from level 2 to level 7 (Masters)
>We work with 5 training providers
>2 ICT Apprentices
Sheffield University Apprenticeships

26. >Level 3 Diploma in ICT Professional Competence
>Level 3 Certificate in ICT Systems and Principles
>Sheffield College
>Both employed on an open ended contract
Our ICT Apprentices

27. Faculty IT Support Team
Faculty IT and
Business
Relationship
Manager
Grade 6 IT Officer
Languages
Specialism
Grade 7 Theatre
and Productions
Manager
Grade 4 IT Officer
Theatre Specialism
Grade 7 Learning
Technologist and
Team Leader
Grade 4 IT Support
Officer
Grade 4 IT Support
Officer
Apprentice IT
Support Officer
Grade 6 IT Officer
Music Specialism

28. >Line management/mentoring
>Benefitting from the Apprentice’s knowledge
>Quotes from team members:
>“It makes me think about how I do things”
>“It’s rewarding having someone to show the way”
>“It makes me think about how I collaborate in the team”
Opportunities for the team

29. Conor – Apprentice ICT Support Officer

30. >Not just entry level - Level 2 – Level 7 (Masters)
>There is now a big focus on existing staff and
development.
>Learning Technologist Masters in Education
>20% off the job training can be an issue
>Staff retention
Higher Level Apprenticeships

31. >Apprenticeship project group established in 2016
>Manager’s Toolkit
>Dedicated webpages and FAQs
>Local HR reps
Support

32. Investment in a person

33. >Apprenticeship Levy
>Institute for Apprenticeships
>Frameworks vs Standards
>Frameworks Library
>Standards
>University of Sheffield Manager’s Toolkit
>University of Sheffield Apprenticeships Website
Useful Links

34. Abbie McGregor
Faculty IT Manager (Arts and Humanities)
a.mcgregor@Sheffield.ac.uk
I have been…
The University of Sheffield, Sheffield, S10 2TN
T 0114 222 1177
www.sheffield.ac.uk

35. Any questions? /
Thank you