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The 90 Day Challenge - Agile on a Corporate Scale

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Presentation given at Agile Lean Europe 2015 in Sofia. Experience report of a business project undertaken using agile and lean principles.

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The 90 Day Challenge - Agile on a Corporate Scale

  1. 1. The 90 Day Challenge Agile on a Corporate Scale
  2. 2. Agile/Lean adoption journey
  3. 3. Standard Variable Rate Current Product
  4. 4. 35 90
  5. 5. 90 Days  Deliver fast  Business value  Empowerment  Eliminate waste  Regular reflection  See the whole  Celebrate success  Regular comms
  6. 6. “Retain more customers at product transfer time through improving customer experience, whilst reducing the resource needed to service them.”
  7. 7. Execution-Only Process
  8. 8. ADVISED “It went without a hitch” “My advisor, Lisa, was excellent” “very slow transaction, hard to contact and a feeling that I am not important” “Smoothly however the wait between booking & actually speaking to the adviser was longer than I would like in future”
  9. 9. EXECUTION- ONLY “Very smooth” “Very easy and straightforward process” “It was smooth but the security emailing etc was a bit clunky…” “There were far more issues and complications than I had expected. I had to keep phoning and asking for emails to be re-sent”
  10. 10. Advised Execution-Only Email Scan Whiteboard MI Call Appt OnlineFactFind Survey
  11. 11. “Retain more customers at product transfer time through improving customer experience, whilst reducing the resource needed to service them.”
  12. 12. What did we learn?  Clear purpose  Fixed time  Business value  Empowerment  Process review  Visiting business  Resourcing  Compliance  Priority  Future demand
  13. 13. @IvanaTerrorBull

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