Making earth little softer
Earthsoft Foundation of Guidance
Edge-Aggressive-Reliable-Trust-Honesty-Soft-Obedient-Fun-Trans...
Making earth little softer
Earthsoft Foundation of Guidance (EFG) has uploaded following
presentations at http://myefg.in/...
Making earth little softer
• Organisation
• Quality
• Quality management
• Quality Assurance
• Quality Control
• Processes...
Making earth little softer
Index
Making earth little softer
Organisation and projects
Making earth little softer
Triple Contraint
Quality
Making earth little softer
Quality Model
•Reviews of deliverables at
every level by supervisor
•Effective communication
•P...
Making earth little softer
Organization goals
To create Technical
pool ,To enhance
technical skills of
resources on latest...
Making earth little softer
Milestones
& Dates
Milestones
& Dates
SMC or FP
or LOC
SMC or FP
or LOC
Mitigation
& owner
Miti...
Making earth little softer
Project Management
Plan Track Control Measure
Efforts
Schedule
Quality
Cost
Risks
Resources
Making earth little softer
Success Tips
Right Project
Management
Right Project
Management
Right TeamRight Team
Right
Proce...
Making earth little softer
• Quality is often thought of as "degree of
excellence," or "level of goodness”.
• Quality is c...
Making earth little softer
Quality
Making earth little softer
Structural responsibilities
•Processes
•Audits
•Escalations
•PCB
•Recruitment
•Training – Soft ...
Making earth little softer
• Customer Delight is achieved
• It saves the cost of implementation by reducing
the cycle time...
Making earth little softer
What makes client irritate?
• UI OR minor level defects detected within three
hours of the test...
Making earth little softer
• Warranty work - that is performed on a product
or application for free under a warranty
• Rep...
Making earth little softer
• Lower costs / shorter duration- an initial higher
cost to a quality process will result in le...
Making earth little softer
It’s a cost
• Missing project completion deadline
• Huge project efforts & cost overrun
• Devel...
Making earth little softer
At what cost…
• Quality is free and have potential
• To delight clients
• To get repeat busines...
Making earth little softer
Quality aspects
• Quality :- There are 2 aspects of the quality
• Quality of the project – To a...
Making earth little softer
Objectives
There are 3 levels of quality achievements
• Organizational level
• Management level...
Making earth little softer
• To achieve Excellence through Quality
• To review at each stage of output, to maintain
the st...
Making earth little softer
Quality - Management
Basics of Quality Management principles
• Customer focus
• Leadership
• Pe...
Making earth little softer
Quality – Project Level
• Defects: Number of defects detected by the
customer post delivery sho...
Making earth little softer
Objectives
• People : We need to continually improve the
quality of deployed resources.
• The m...
Making earth little softer
Objectives
• Extra ordinarily high reliability
• Have minimum defects
• Enhances testing skills...
Making earth little softer
Make a statement
To aim your organisation to be the best in the
industry in terms “Defects Deli...
Making earth little softer
Mission Statement
• To adopt Quality as an intrinsic culture of our
organization
• Quality func...
Making earth little softer
Quality management
Making earth little softer
Quality Management
Quality Management is the process that insure
the project will meet the need...
Making earth little softer
Quality Management
How will quality assurance and control be
conducted?
• Identify Quality Stan...
Making earth little softer
Quality Assurance Group - QAG
Making earth little softer
Fact & aim
Successful business cannot come without
Satisfied Customer
Organisation should aim t...
Making earth little softer
• Quality Assurance is a not an enforcing
function, but includes all the standards, planning
an...
Making earth little softer
Quality Assurance
To encourage
• To do first time right, so that there are minimum
possible def...
Making earth little softer
Quality Assurance
• Define standards, processes, reports, forms &
templates & check lists; comp...
Making earth little softer
Improve QualityImprove Quality
Creating Technical resources
•The best resource to create 3 – 4 ...
Making earth little softer
Improve QualityImprove Quality
Delivering the best Quality
•To deliver the best possible qualit...
Making earth little softer
Reducing delivery time
•First time right, Improve productivity, increase
efficiency
•Inculcatin...
Making earth little softer
Reducing development cost
•Utilization of Open source code and framework
•Process improvement
•...
Making earth little softer
• Many organisations witnessed no. of
unmanageable defects in pre & post delivery
• Many organi...
Making earth little softer
• QCG services not to be ‘Optional’ or ‘On Call
Basis’, it should be mandatory organisational
p...
Making earth little softer
• Responsive
• Affirmative & assertive
• Good negotiator
• Competent
• Accessible
• Courteous
•...
Making earth little softer
Inculcating
New Tools &
Techniques
Black Box
Testing
Review of Test
Plan & document
Testing Ski...
Making earth little softer
The strength on a building is built in its plan
QAG – Test Plan
Making earth little softer
• Review Test plan , test cases & execution
• Track quality progress
• Measure defect leakages
...
Making earth little softer
Responsibilities
• ITC Review and execution (sample basis)
• Periodic defects data collection a...
Making earth little softer
Black Box
Testing
White Box
Testing
• Macro- Project Plan
• Requirement
Analysis
• Functional
R...
Making earth little softer
Methodology
Making earth little softer
Why
• Early warning mechanism
• Reduction in number of defects since third party
views
• Reduct...
Making earth little softer
Methodology
Short Term Goals
• Teaming
• Training
• Formalize a process of QA for all projects
...
Making earth little softer
Skill
Enhancemen
t
Identify Training
needs using
Skill Matrix
Identify Training
needs using
Ski...
Making earth little softer
Area Description Sad ok Happy
Black Box
Testing
Pre-Delivery Defects per Man Month 10 15 20*
De...
Making earth little softer
• Define & try to achieve Quality objectives
• To detect as many review comments, internal
defe...
Making earth little softer
Why spend all this time in finding, and
fixing, and fighting when you could
prevent the inciden...
Making earth little softer
• Preparing, publishing & training using the
coding convention for each technology
• Conducting...
Making earth little softer
• Preparing the detailed test cases
• Through Testing during each and appropriate
phase like Un...
Making earth little softer
# Activity Type
1 Review RA document , Prototype (if
available) & Functional specifications
100...
Making earth little softer
• Designing & keep on improving test case format
• Training how to write clear & crisp test cas...
Making earth little softer
•Executing Test cases is important process to
check the functionality so test cases to be
revie...
Making earth little softer
• Using apt tools and technologies can boost
productivity considerably
• Your two hands can do ...
Making earth little softer
• Using tools and technologies we can improve
productivity which in turns help to reduce the
co...
Making earth little softer
Processes
Making earth little softer
Defining Roadmap
Communication to
management & Sales
Appointing Leader
Team Building
Consensus ...
Making earth little softer
• Determine the appropriate review participant for
each project (Internal customer)
• To receiv...
Making earth little softer
Process Improvement
• CMMI-assessed organizations measured and
reported clear improvements
• Pr...
Making earth little softer
Quality Management, Control & Assurance
Measurement & Analysis
Prevention & Improvement
Quality...
Making earth little softer
Unique Innovative Functionality
1
1
2
Telelogic provides key functionality
• CMMI compliance
• ...
Making earth little softer
ISO9000-
2001
Certified
SEI CMM
IV
Ability
SEI CMM V
(Target)
dd-mm-yyyy
(Target)
dd-mm-yyyy
• ...
Making earth little softer
• Capability Maturity Model – A non prescriptive
Reference Model or a framework
• In-built flex...
Making earth little softer
5 - Optimizing
4 - Managed
3 - Defined
2 - Repeatable
1 - Initial
ContinuouslyContinuously
Impr...
Making earth little softer
CMM
Level 3 – Defined
-- peer reviews, intergroup coordination
-- software product engineering
...
Making earth little softer
CMM
Level 5 – Optimizing
-- process change management
-- technology change management
-- defect...
Making earth little softer
Audit Process
Audit PlanningAudit Planning
Audit ReportingAudit Reporting
Audit PreparationAudi...
Making earth little softer
Process Improvements
• Iterative Build Process
• For Each Build
• Upgrade Previous Versions
• I...
Making earth little softer
Experience – case study
Making earth little softer
The mistake made
• Manager makes mistakes in project execution
• Wrong estimation
• Not freezin...
Making earth little softer
The problems faced
• Limited budgets of client
• Requirements changes
• Increased the developme...
Making earth little softer
Issues & resolution
Issue Resolution
Educating managers Training & sharing case study
Budgets o...
Making earth little softer
Software Problems
• No “fundamentals laws” of software
• - Complexity
• Extreme modifiability
•...
Making earth little softer
Top items to achieve Q
• Quality drive across organisation- Ownership &
first time right drive ...
Making earth little softer
Top items to achieve Q
• Establishing quality framework (processes,
measurement, analysis, prev...
Making earth little softer
Q1-Q2 Q3 Q4
Focus on Basic
Project Mgmt, Risk
Mgmt. & Customer
Mgmt
Implementing the
learning &...
Making earth little softer
Vision
Knowledge/Tech.Management
Right Facilities
Right Skills / Motivation
RightManagement
(Pl...
Making earth little softer
Thank You
Author has worked at as Sr management professional
Vertex Software, now NTTData
Tech ...
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1 earthsoft-brief-quality in software organidation

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"Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career
guidance and for Professionals for soft skills enhancements. I am working on speading , sharing
knowledge; experience globally.It has uploaded important presentations at http://myefg.in/downloads.aspx.
Also https://dl.dropbox.com/u/83265908/Links-events.xls has links for all ppt files.

Read http://tl.gd/jm1gh5

Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct
free training/ workshop seeking help of existing platforms like rotary,etc
Kindly spread to your friends.Thank you!
- Earthsoft Foundation of Guidance
Let us make earth little softer..
Quality management, Assurance and control..
"

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  • Triple Constraint
    Five Stages
    Project Manager Role
    Decision Making Structure
    Communication Plan
    Meeting Management
    Team Development
    Navigating Organizational Politics
  • Quality means adhering to the commitments
    e.g. requirements, efforts, schedule, resources & total cost to customer
  • Help desk - Maintaining a help desk service may be required, because the client has problems with the solution, or has questions understanding how to utilize the solution, which could be 24x7
  • Goals - Client delight & repeat business
    Mission – Quality is intrinsic function of our business & non negotiable
  • These are the eight quality management principles. Now we will go through them one at a time. At the end we will have an assessment tool so that your organization can judge where your organization is using these principles. Your business can be design, manufacturing, or service, the principles are the same.
  • What is Quality - conformance to requirements’ - Crosby
    ‘fitness for use’ - Juran
    ‘the totality of characteristics of an entity that bear on its ability to satisfy stated and implied need’ - ISO 8402:1994
    Customer-Based -> Fitness for use, meeting customer expectations.
    Manufacturing-Based -> Conforming to design, specifications, or requirements. Having no defects.
    Product-Based -> The product has something that other similar products do not that adds value.
    Value-Based -> The product is the best combination of price and features. 5. Transcendent It is not clear what it is, but it is something good...
    via:
    Quality Planning, Quality Assurance, and Quality Control
    Clearly Defined Quality Performance Standards
    How those Quality and Performance Standards are measured and satisfied
    How Testing and Quality Assurance Processes will ensure standards are satisfied
    Continuous ongoing quality control
  • Quality Planning involves identifying which quality standards and/or metrics are relevant to the project and determining how to satisfy them.
    Quality Planning is done on most project sometimes formally, and informally. Page 8.
    Quality standards should address both product quality and process quality. Examples of both. adapting
    Quality assurance - identifies the activities or tasks that must be performed in the project to provide confidence that the project will satisfy the relevant quality standards. Examples, adapting
    Quality Control - involves monitoring the products and process, to see if the project is meeting the quality standards - and identifying ways to eliminate causes of unsatisfactory results.
    project cost exceeding $500.000 a 3rd party is expected to perform the Quality Management Activities.
    Work with the 3rd Party, project management team, Department of Administrative Services QA Analyst to create the Quality Management Plan, determine the appropriate quality assurance activities and activity estimates, and conduct the quality control.
  • The spirit is to go beyond mere satisfaction, and
    search, identify and do different things to achieve customer delight –
    that add value beyond the original expectation.
  • To form a QAG group of 3 members in each division with clear objectives
    To encourage each division to have a weekly meeting to discuss technical achievement and spread knowledge and experience
    Guide & support for HR/ Recruitment activities
    Search and intake the best technical resources
    Filtering the intake of the resources
    To prepare a matrix of current and target skill levels for selected resources
    Lesson learnt and experience to be shared (Knowledge Management)
    To encourage resources to keep on implementing scheduled/non-scheduled and pre-identified program on week ends
    To conduct informal group discussions
    To identify & implement training needs & implement
    To create good resources
    To encourage self learning group discussions
    To differentiate the best technical skilled resources
  • To form a QAG group of 3 members in each division with clear objectives
    To encourage each division to have a weekly meeting to discuss technical achievement and spread knowledge and experience
    Guide & support for HR/ Recruitment activities
    Search and intake the best technical resources
    Filtering the intake of the resources
    To prepare a matrix of current and target skill levels for selected resources
    Lesson learnt and experience to be shared (Knowledge Management)
    To encourage resources to keep on implementing scheduled/non-scheduled and pre-identified program on week ends
    To conduct informal group discussions
    To identify & implement training needs & implement
    To create good resources
    To encourage self learning group discussions
    To differentiate the best technical skilled resources
  • To form a QAG group of 3 members in each division with clear objectives
    To encourage each division to have a weekly meeting to discuss technical achievement and spread knowledge and experience
    Guide & support for HR/ Recruitment activities
    Search and intake the best technical resources
    Filtering the intake of the resources
    To prepare a matrix of current and target skill levels for selected resources
    Lesson learnt and experience to be shared (Knowledge Management)
    To encourage resources to keep on implementing scheduled/non-scheduled and pre-identified program on week ends
    To conduct informal group discussions
    To identify & implement training needs & implement
    To create good resources
    To encourage self learning group discussions
    To differentiate the best technical skilled resources
    Reducing delivery time,
    First time right,Improving productivity
    To increase efficiency reducing development & delivery time
    Inculcating tools, mostly freeware and latest technology
    Maximizing automation within and across teams
    Setting up and following the best practices, processes and coding convention
    Encouraging & implementing automation tools
    Setting up knowledge management center, collecting experiences and lesson learnt
    Implementing automation tools
    Utilizing proven framework of open source
    Reducing development cost
    To reduce the cost of development and be competitive
    Utilization of Open source code and framework
    Process improvement
    Automation
    Minimizing licensing costsResource Review
    Utilization of Open source code and framework
    Capability building and enhancing
    Efficient & motivative environment
    Controlling indirect cost
    Delivering the best Quality
    To deliver the best possible quality as per schedule with minimum defects delivered to effort ratio
    Reviewing deliverables at each level; checking for completeness & coverage
    Training in writing/ executing UT, IT & AT
    Finding maximum defects in early phases
    Measurement & root cause analysis
  • To form a QAG group of 3 members in each division with clear objectives
    To encourage each division to have a weekly meeting to discuss technical achievement and spread knowledge and experience
    Guide & support for HR/ Recruitment activities
    Search and intake the best technical resources
    Filtering the intake of the resources
    To prepare a matrix of current and target skill levels for selected resources
    Lesson learnt and experience to be shared (Knowledge Management)
    To encourage resources to keep on implementing scheduled/non-scheduled and pre-identified program on week ends
    To conduct informal group discussions
    To identify & implement training needs & implement
    To create good resources
    To encourage self learning group discussions
    To differentiate the best technical skilled resources
    Reducing delivery time,
    First time right,Improving productivity
    To increase efficiency reducing development & delivery time
    Inculcating tools, mostly freeware and latest technology
    Maximizing automation within and across teams
    Setting up and following the best practices, processes and coding convention
    Encouraging & implementing automation tools
    Setting up knowledge management center, collecting experiences and lesson learnt
    Implementing automation tools
    Utilizing proven framework of open source
    Reducing development cost
    To reduce the cost of development and be competitive
    Utilization of Open source code and framework
    Process improvement
    Automation
    Minimizing licensing costsResource Review
    Utilization of Open source code and framework
    Capability building and enhancing
    Efficient & motivative environment
    Controlling indirect cost
    Delivering the best Quality
    To deliver the best possible quality as per schedule with minimum defects delivered to effort ratio
    Reviewing deliverables at each level; checking for completeness & coverage
    Training in writing/ executing UT, IT & AT
    Finding maximum defects in early phases
    Measurement & root cause analysis
  • Test cases coverage to functionality to be maximum, aiming for 100%
    QAG will conduct training on “how to write effective test cases”
    If skills are higher, productivity will be higher
  • Leading organizations have successfully attained return on investment (ROI) for process improvement initiatives by adopting the Software Engineering Institute’s Capability Maturity Model® Integration (CMMI®). Of the 878 organizations assessed by the SEI in 2005, two-thirds reported a clear increase in productivity, and half of them reported an increase in quality. When asked to measure ROI, the mean value reported was nearly 5 to 1, with some organizations reporting an ROI of up to 27–to-1.
  • The major difference between software engineering and other engineering artifacts is that software is pure design.
    Its unreliability is always the result of design faults, which in turn arise from human intellectual failures.
    Difficult to gain assurance of reliability especially for critical systems.
    Developing software is an inherently risky proposition; safety-critical software even more so.
    Balancing budget and schedule constraints while ensuring the efficiency, effectiveness, integrity, security, privacy, safety, and quality of the software.
    The software development process is a complex undertaking consisting of specifying, designing, implementing, and testing.
  • 1 earthsoft-brief-quality in software organidation

    1. 1. Making earth little softer Earthsoft Foundation of Guidance Edge-Aggressive-Reliable-Trust-Honesty-Soft-Obedient-Fun-Transparent
    2. 2. Making earth little softer Earthsoft Foundation of Guidance (EFG) has uploaded following presentations at http://myefg.in/downloads.aspx Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct free training seeking help of existing platforms. Kindly share with your friends •Motivation for higher study, Planning for study, Education guidance, Career guidance, Career available after SSC & HSC •Personality development – 3 files •How to prepare resume, Tips to attend interview successfully •Religion related –To understand basic religion, Do & Don’t tips •Health related - Be vegetarian, Be healthy, Manage health •Corporate - Project management, Assertiveness, Ownership, Effective communication, Leadership, Be entrepreneur •Finance - To avoid speculation in stock market •Social - Women empowerment, Choosing life partner, conflict resolution, stop ragging, stop alcohol, snakebite treatment About us
    3. 3. Making earth little softer • Organisation • Quality • Quality management • Quality Assurance • Quality Control • Processes • Case studies experience • Strategic Quality Planning Index
    4. 4. Making earth little softer Index
    5. 5. Making earth little softer Organisation and projects
    6. 6. Making earth little softer Triple Contraint Quality
    7. 7. Making earth little softer Quality Model •Reviews of deliverables at every level by supervisor •Effective communication •Plan, Track, Monitor, Control & measure (efforts, schedule, cost, quality, resources, risks) •Reviews of deliverables at every level by supervisor •Effective communication •Plan, Track, Monitor, Control & measure (efforts, schedule, cost, quality, resources, risks) •Skill enhancement •Stringent resource recruitment •Career Planning, Appraisals •Technical Skills •Skill enhancement •Stringent resource recruitment •Career Planning, Appraisals •Technical Skills •Governance •Practicing the best process & formats •Institutionalization •Ownership & skill training •Audits & Process •Governance •Practicing the best process & formats •Institutionalization •Ownership & skill training •Audits & ProcessQuality
    8. 8. Making earth little softer Organization goals To create Technical pool ,To enhance technical skills of resources on latest technologies To improve the quality of delivery First time right, To improve productivity To increase efficiency reducing development & delivery time To reduce the cost of development and be competitive To delight Clients and make them happy
    9. 9. Making earth little softer Milestones & Dates Milestones & Dates SMC or FP or LOC SMC or FP or LOC Mitigation & owner Mitigation & owner Defect per mm Defect per mm Man- month Man- month Infra, People Technology Infra, People Technology Project Management
    10. 10. Making earth little softer Project Management Plan Track Control Measure Efforts Schedule Quality Cost Risks Resources
    11. 11. Making earth little softer Success Tips Right Project Management Right Project Management Right TeamRight Team Right Processes Right Processes Project Success (Quality & Timely delivery) Project Success (Quality & Timely delivery)
    12. 12. Making earth little softer • Quality is often thought of as "degree of excellence," or "level of goodness”. • Quality is considered as "fitness for purpose." • Quality is "conformance to the requirements“ • Quality is the way we live our lives! What is Quality
    13. 13. Making earth little softer Quality
    14. 14. Making earth little softer Structural responsibilities •Processes •Audits •Escalations •PCB •Recruitment •Training – Soft Skill & Tech •Grooming & Handholding •To be profitable delivery •Enablers •TMG •QMG •RMG •SEPG •Translation •Growth •Client relationship •Cost control •Tracking profitability
    15. 15. Making earth little softer • Customer Delight is achieved • It saves the cost of implementation by reducing the cycle time & efforts required • It is a joy, proud & tremendous job satisfaction to deliver defect free solution • Enhanced reputation & branding Advantages
    16. 16. Making earth little softer What makes client irritate? • UI OR minor level defects detected within three hours of the testing post delivery. These defects turn out to be most critical in nature. • Functional defect detected within eight hours • Defect detection exceeding 1 defect per hour What makes client delight? • Timely delivery within budget • Graphics as agreed during requirement analysis • Solution functions as per agreed functionality • Defects detected are really very few during first day of testing How does client react?
    17. 17. Making earth little softer • Warranty work - that is performed on a product or application for free under a warranty • Repairs / maintenance - work that is done to fix problems after the solution goes live • Client dissatisfaction - If a solution is of poor quality, the client may not continue future orders • Help desk service may be required to address problems client is facing with the solution • Poor morale - No one likes to work for an organization that has poor processes or produces poor quality solutions. Costs here include increased absenteeism, higher attrition, less productivity and frustration from the staff. Cost of poor quality
    18. 18. Making earth little softer • Lower costs / shorter duration- an initial higher cost to a quality process will result in less rework & reduced project duration. • Lower team morale due to higher defects in the testing process. If the testing goes smoothly with lesser defects & deliverables being right the first time, team morale will rise accordingly. • Fewer errors / defects. Higher quality shows up over the life of the solution with fewer defects and errors. If you are producing a product, higher quality means fewer returns, less warranty work, fewer repairs, etc. Results to be achieved
    19. 19. Making earth little softer It’s a cost • Missing project completion deadline • Huge project efforts & cost overrun • Developers frustration • Sales losing the confidence on delivery capability • Customer dissatisfaction • Organisational branding
    20. 20. Making earth little softer At what cost… • Quality is free and have potential • To delight clients • To get repeat business • To grow business • Brand value for the organisation • Employee happiness & feel good factor
    21. 21. Making earth little softer Quality aspects • Quality :- There are 2 aspects of the quality • Quality of the project – To adhere to the requirements specified by client • Quality of serviceability –Aligning to the cultural expectations & agreements
    22. 22. Making earth little softer Objectives There are 3 levels of quality achievements • Organizational level • Management level • Project Level To execute the project within agreed • Defect density • Defect Matrices • Test cases & related matrices • To service the client more than the expectations • Response to email, telecon, requests, SMS, etc • Following commitment as per communication/ resolution or agreement
    23. 23. Making earth little softer • To achieve Excellence through Quality • To review at each stage of output, to maintain the statistics and set a feedback mechanism • To deliver the extremely high quality solution to the customers • Automatic mechanism to deliver quality deliveries in time thus excellence lasting forever • To minimise the personalities/hero based approach and drive towards process orientation • Process driven Quality - Organisation
    24. 24. Making earth little softer Quality - Management Basics of Quality Management principles • Customer focus • Leadership • People involvement • Process approach • Systematic approach to management • Continual improvement • Factual approach to decision-making • Mutually beneficial supplier relationships • Understand how these principles can be applied to CEO management practices
    25. 25. Making earth little softer Quality – Project Level • Defects: Number of defects detected by the customer post delivery should not be more than 1 per 3 Person Months of efforts estimated • Schedule: Project completion extended to maximum within 5% of accepted schedule • Total Cost to Customer : Customers overall rating (client happiness index) on services should not be less than 4 on a scale of 1 to 5
    26. 26. Making earth little softer Objectives • People : We need to continually improve the quality of deployed resources. • The measure for this will be a combination of: 1. Skills - Business analysis, Technical & soft skills of customer interfaces (onsite & offshore), Technical expertise of the developers 2. Experience – Domain & industry related 3. Success rate of the Project Managers
    27. 27. Making earth little softer Objectives • Extra ordinarily high reliability • Have minimum defects • Enhances testing skills • Through doing certifications in QA area • Through training on ‘How to write test cases ?’ • Through training on ‘How to test ?’ • Enhance testing process • Testing Process • Testing Methodology • Building Knowledge base • Achieve quality objectives
    28. 28. Making earth little softer Make a statement To aim your organisation to be the best in the industry in terms “Defects Delivered Ratio” and thus be able to achieve the organization objective of being an extraordinarily reliable company using.. •The best of the tools & technologies •Recruiting the best of the people •Incorporating processes •Measurements & feedback •Continuous Improvements
    29. 29. Making earth little softer Mission Statement • To adopt Quality as an intrinsic culture of our organization • Quality function is to be called Mission. • Quality is to be not negotiable • To take organisation to newer height and to be the lowest in the industry in terms of “Post delivery Defects to efforts Ratio” • To achieve the organization objective of reliable company • To save the cost of customers
    30. 30. Making earth little softer Quality management
    31. 31. Making earth little softer Quality Management Quality Management is the process that insure the project will meet the needs •Conformance to requirements - Crosby •Fitness for use - Juran •The totality of characteristics of an entity that bear on its ability to satisfy stated and implied need - ISO 8402:1994
    32. 32. Making earth little softer Quality Management How will quality assurance and control be conducted? • Identify Quality Standards • Quality Assurance • Quality Control • Quality Matrices • Improve How? What? Check Sometimes performed by a 3rd Party Measure Next?
    33. 33. Making earth little softer Quality Assurance Group - QAG
    34. 34. Making earth little softer Fact & aim Successful business cannot come without Satisfied Customer Organisation should aim to go beyond ‘Satisfaction’ and achieve “Customer Delight”
    35. 35. Making earth little softer • Quality Assurance is a not an enforcing function, but includes all the standards, planning and monitoring processes. It’s orientation towards preventing the defects from occurring. • Quality Control encourages for detection and correction of defects • Quality Assurance is proactive and preventative; Quality Control is detective and corrective. QA & QC
    36. 36. Making earth little softer Quality Assurance To encourage • To do first time right, so that there are minimum possible defects in the output / delivery • To get output reviewed at every phase • To do self code review • To perform unit testing • To do peer to peer code review • To detect as much defects before delivery • To reduce the defects detected by the client • Thus saving cost of the client
    37. 37. Making earth little softer Quality Assurance • Define standards, processes, reports, forms & templates & check lists; complete the check list without fail for each step • Appropriate defect tracking system to be used • Measure the quality status and progress by way of effective weekly/ periodic reports • Manage the quality by prevention, implementation and feedback • Improve using experience & knowledge sharing
    38. 38. Making earth little softer Improve QualityImprove Quality Creating Technical resources •The best resource to create 3 – 4 resources of better capability •To share technical achievement, lessons learnt and spread knowledge & experience •To enhance of technical skills for latest technologies •To set up R & D center •To manage training •To recruit the best technical resources Reduce CostReduce Cost Improve ProductivityImprove Productivity Organisational Goals
    39. 39. Making earth little softer Improve QualityImprove Quality Delivering the best Quality •To deliver the best possible quality as per schedule with minimum defects •Reviewing deliverables at each level; checking for completeness & coverage •Training in writing/ executing UT, IT & AT •Finding maximum defects in early phases •Measurement & root cause analysis Reduce CostReduce Cost Improve ProductivityImprove Productivity Organisational Goals
    40. 40. Making earth little softer Reducing delivery time •First time right, Improve productivity, increase efficiency •Inculcating tools, mostly freeware and latest technology, Utilizing open source •Maximizing automation •Following the best practices and processes •Setting up knowledge management center, sharing experiences and lesson learnt •Implementing automation tools Improve QualityImprove Quality Reduce CostReduce Cost Improve ProductivityImprove Productivity Organisational Goals
    41. 41. Making earth little softer Reducing development cost •Utilization of Open source code and framework •Process improvement •Automation •Minimizing licensing costs •Utilization of Open source code and framework •Capability building and enhancing •Efficient & motivating environment •Controlling indirect cost Improve QualityImprove Quality Reduce CostReduce Cost Improve ProductivityImprove Productivity Organisational Goals
    42. 42. Making earth little softer • Many organisations witnessed no. of unmanageable defects in pre & post delivery • Many organisations lost some potential accounts due to bad delivery for ever • Management of organisation generally go by personalities and their feel about the project than actually reviewing the output at each stage • Reviews at each stage of the SDLC reduces the risk, efforts and the cost at later stage Necessity of QAG
    43. 43. Making earth little softer • QCG services not to be ‘Optional’ or ‘On Call Basis’, it should be mandatory organisational process. • QCG acts as an internal customer for projects • Dedicated team for QA Group QAG - Responsibility
    44. 44. Making earth little softer • Responsive • Affirmative & assertive • Good negotiator • Competent • Accessible • Courteous • Good communicators • Credible • Knowledgeable of the client business • Reliable • Commanding • Passion for Quality Internal customer
    45. 45. Making earth little softer Inculcating New Tools & Techniques Black Box Testing Review of Test Plan & document Testing Skill Enhancement QAG – Key focus areas
    46. 46. Making earth little softer The strength on a building is built in its plan QAG – Test Plan
    47. 47. Making earth little softer • Review Test plan , test cases & execution • Track quality progress • Measure defect leakages • Causal analysis & improvement • Raise early warning signals QAG – Test Plan
    48. 48. Making earth little softer Responsibilities • ITC Review and execution (sample basis) • Periodic defects data collection and analysis • Compiling standard functionalities components • Review of Requirement Analysis & proposal • Review of Functional Specifications • Review of Prototype • Review Unit Test cases & execution (Sample) • Review of Integration & Application Test cases & execution (100%) • Review of Test results (Sample Basis) • Effort matrix for QA Activities • Defects matrix for QA Activities
    49. 49. Making earth little softer Black Box Testing White Box Testing • Macro- Project Plan • Requirement Analysis • Functional Requirements • Prototype + ATC • ITC • UTC (Sample) Reviewed by Technology Group:- •Design Review •Code Review To be reviewed by Internal Customer QAG - Responsibility
    50. 50. Making earth little softer Methodology
    51. 51. Making earth little softer Why • Early warning mechanism • Reduction in number of defects since third party views • Reduction in number of cycles of testing, eventually reduce duration & cost & enhance client’s satisfaction
    52. 52. Making earth little softer Methodology Short Term Goals • Teaming • Training • Formalize a process of QA for all projects • Measure Effectiveness of QA • Tune QA process Long Term Goals • Develop testing process • Building Knowledge base • Achieve quality objectives
    53. 53. Making earth little softer Skill Enhancemen t Identify Training needs using Skill Matrix Identify Training needs using Skill Matrix Plan training preparing the calendar Plan training preparing the calendar Execute Training by competent faculties Execute Training by competent faculties Measure enhanced skills & Feedback Measure enhanced skills & Feedback QAG – skill enhancements
    54. 54. Making earth little softer Area Description Sad ok Happy Black Box Testing Pre-Delivery Defects per Man Month 10 15 20* Defect detected by customer per 3 man month > 1 1 < 1 Total Cost to Customer (Task, Review, Rework) 1-2 3 4 Skill Enhancement Quantify Skill level in the organization in ‘n’ months time 2 1.5 1 Improve Skill level over 6 months time frame by 2% 5% 10% Number of resources trained (% of Billable team) 2% 5% 10% Tools and Tech. Introducing at least 1 new tools / technologies in the organization every ‘n’ months 2 1 0.5 Process Improvement Improve Processes / Define new ones - 1 instance every “n” month 3 2 1 QAG – Key Objectives
    55. 55. Making earth little softer • Define & try to achieve Quality objectives • To detect as many review comments, internal defects during Unit testing & IT/AT (Target 15-20 defects per man-month of efforts) • To improve quality using defect elimination where defect delivered ratio is not more than 1 defect for 3 man-month of efforts • Testing of 3 hours should not detect the defect • Conduct Root Cause Analysis • Implement action plan derived after RCA • Training & Building Knowledge base • Achieve high level of satisfaction with the quality QAG - Goals
    56. 56. Making earth little softer Why spend all this time in finding, and fixing, and fighting when you could prevent the incidents in the first place - Phil Crosby
    57. 57. Making earth little softer • Preparing, publishing & training using the coding convention for each technology • Conducting technical skill enhancement training • Through design reviews • Through code review • Avoiding repeat issue in the code • Creating standard components & liabrary • Help your peer to make the code clean QAG – White box testing
    58. 58. Making earth little softer • Preparing the detailed test cases • Through Testing during each and appropriate phase like Unit, Integration and Application testing • Accepting the challenge that we will find the defect ourselves and not anyone else • We will ask question .. Why should we be delivering defects…?? • Help your peer to make the code clean • Help your peer to unit test their code QAG – Black box testing
    59. 59. Making earth little softer # Activity Type 1 Review RA document , Prototype (if available) & Functional specifications 100% 2 Review the Application Test Cases 100% 3 Review the Unit & Integration Test Cases sample 4 Conduct Unit and Integration Testing sample 5 Review test results for Unit and Integration testing sample 6 Review test Application test results sample 7 Conduct Application testing (pre-delivery) 100% QAG to give GO-ahead based on above QAG – Black box testing
    60. 60. Making earth little softer • Designing & keep on improving test case format • Training how to write clear & crisp test cases • Writing a good test case is a skill, to be learned • Test cases coverage to be maximum • Efficient process of Task, review and rework • Appropriate & Higher skills is higher productivity and lesser cost • Improving skills through sharing experience and knowledge and by way of training • Skill enhancement is growth in personality • Test cases though well written might not cover 100% scenarios, so testers skills can play a role QAG – Skills enhancement
    61. 61. Making earth little softer •Executing Test cases is important process to check the functionality so test cases to be reviewed & enhanced •Phase wise (Unit / Integration/ Application test cases) •Module wise matching to functionality •Aim to cover maximum functionality Purpose is to •Track depth of understanding •To detect gap in understanding the functionality •Measure defect leakages and •Raise early warning signals QAG – review o test cases
    62. 62. Making earth little softer • Using apt tools and technologies can boost productivity considerably • Your two hands can do a lot, but not all • Evaluate new testing tools and technologies • Conduct training on new tools and technologies • Publish white paper / develop proto application • Help projects with new tools and technologies QAG – Tools & Technologies
    63. 63. Making earth little softer • Using tools and technologies we can improve productivity which in turns help to reduce the cost Tools • Code Quality Tools ( Open Source) – Emma, Junit, Findbugs, Checkstyle, JDepend and CPD. • Code review checklist • Recurring Issues Checklist • Internal Checklist - based on live issues and testing feedback of previous releases (knowledge management) QAG – Tools & Technologies
    64. 64. Making earth little softer Processes
    65. 65. Making earth little softer Defining Roadmap Communication to management & Sales Appointing Leader Team Building Consensus of Roadmap, Governance & Operations Communication to All Framework (Analysis, Measurement, Reporting, Methodologies, Checklist, Team building, Asset management, PCB, Calendars, Institutionalization) Delivery running like an Engine When…time frame
    66. 66. Making earth little softer • Determine the appropriate review participant for each project (Internal customer) • To receive the review material • Conduct the timely reviews • Send feedback review to the project manager • Interact till all points are closed • Conclude the review Process
    67. 67. Making earth little softer Process Improvement • CMMI-assessed organizations measured and reported clear improvements • Productivity • Quality • Schedule • Cost • Customer Satisfaction • Mean Return on Investment • measured = 4.8 : 1 • Varies from 2:1 to 27.7:1! • They say, quality is free!
    68. 68. Making earth little softer Quality Management, Control & Assurance Measurement & Analysis Prevention & Improvement Quality Management, Control & Assurance Measurement & Analysis Prevention & Improvement Process change Initiatives Acceptance Process change Initiatives Acceptance Process Improvement Training & Education Implementation Process Improvement Training & Education Implementation StructureStructure People Skills Performance Reward Development Leaders People Skills Performance Reward Development Leaders Software Solutions Deliveries Client Delight More business Software Solutions Deliveries Client Delight More business Project Management Plan, Track, Monitor & Control, Communication Effort, schedule, Quality, Cost, Resource, Risk Project Management Plan, Track, Monitor & Control, Communication Effort, schedule, Quality, Cost, Resource, Risk Business process improvements
    69. 69. Making earth little softer Unique Innovative Functionality 1 1 2 Telelogic provides key functionality • CMMI compliance • Strategic QA • Project scheduling • Effort estimation • Causal analysis • Process enforcement • Duplicate management
    70. 70. Making earth little softer ISO9000- 2001 Certified SEI CMM IV Ability SEI CMM V (Target) dd-mm-yyyy (Target) dd-mm-yyyy • To prepare a realistic plan with target dates • To seek consensus from all stake holders Quality certification
    71. 71. Making earth little softer • Capability Maturity Model – A non prescriptive Reference Model or a framework • In-built flexibility allowing organizations to define their own processes, templates, forms, reports etc. to suit their needs, culture, practices etc. • Different models for different purposes (Software Development, IT Services, People Management ,etc.) • Based on evolutionary improvement path • Focus is on the organizational process maturity and not on individuals / individual services or projects CMM - Overview
    72. 72. Making earth little softer 5 - Optimizing 4 - Managed 3 - Defined 2 - Repeatable 1 - Initial ContinuouslyContinuously ImprovingImproving PredictablePredictable Standard, ConsistentStandard, Consistent Disciplined ProcessDisciplined Process Ad-hoc ProcessAd-hoc Process Five steps staged Framework
    73. 73. Making earth little softer CMM Level 3 – Defined -- peer reviews, intergroup coordination -- software product engineering -- integrated software management -- training program -- organization process definition & focus Level 2 – Repeatable -- software configuration management -- software quality assurance -- software project planning, tracking and oversight -- requirements management Level 1 – Initial
    74. 74. Making earth little softer CMM Level 5 – Optimizing -- process change management -- technology change management -- defect prevention Level 4 – Managed -- software quality management -- quantitative process management
    75. 75. Making earth little softer Audit Process Audit PlanningAudit Planning Audit ReportingAudit Reporting Audit PreparationAudit Preparation Audit ExecutionAudit Execution Audit Follow-upAudit Follow-up Audit AnalysisAudit Analysis Corrective / Preventive Actions Corrective / Preventive Actions
    76. 76. Making earth little softer Process Improvements • Iterative Build Process • For Each Build • Upgrade Previous Versions • Installation Tests • Automatic Coding Standards Checkers • Review Documentation • Consulting Tests Setups & Flows • Central QA Tests Flows • Product QA Teams Test Flows/Products • Measure Everything • Install Issues, Product Bugs, % Tests Complete
    77. 77. Making earth little softer Experience – case study
    78. 78. Making earth little softer The mistake made • Manager makes mistakes in project execution • Wrong estimation • Not freezing the requirements, specifications & documentation and sign-off • Timely team building & Resource talent • Research on technologies, Implementing coding conventions • Critical reviews and Traceability between RA, design & coding • Quality Assurance & Control; Process compliance • Client expectation management
    79. 79. Making earth little softer The problems faced • Limited budgets of client • Requirements changes • Increased the development time & efforts • Potential to make system unstable • Implementation of few functions which could be taken in next phase • Project tracking became difficult; lot of time of project manager spent with client in VC meetings
    80. 80. Making earth little softer Issues & resolution Issue Resolution Educating managers Training & sharing case study Budgets on quality Need to be budgeted Parameters measurement Create format, assign responsibility Authority & responsibility To authorize PM/DM while expecting responsibility Too many interventions to be avoided Bandwidth of PM Dedicated front end team member for client communication & reporting PM must focus in managing project Estimation skill Education, Experience, Training Reviews of every deliverable Audits and measurements
    81. 81. Making earth little softer Software Problems • No “fundamentals laws” of software • - Complexity • Extreme modifiability • - Software is easy to change • - Difficult to control changes • - Significance of changes • - Defects • Technology churn • - Structured development process plus testing • Very low manufacturing cost • - Software quality: Primarily a design issue • No borders -----Philippe Kruchten
    82. 82. Making earth little softer Top items to achieve Q • Quality drive across organisation- Ownership & first time right drive culture • Reviews – Proposal reviews by DM, process for marking completion of the tasks using check list, Special attention for understanding/confirming the requirements; Brainstorming sessions, reviews of RA & DD & SI test cases (PL), Self review for LLD, Code, Unit test cases, testing for developers, audits of these phases; • Framework for communication & governance • Project monitoring office implementation
    83. 83. Making earth little softer Top items to achieve Q • Establishing quality framework (processes, measurement, analysis, preventive & corrective measures, tracking & closure and audits) • Project Cost Estimation & proposal reviews • Software Project Planning, Project Tracking & Scheduling, Requirements Management • Development, reviews & testing • HR & RMG framework & Project Structure – Assigning sr manager to each projects & teaming with Sales, Account managers & OSC • Education of PM & resources • Governance- To be scalable
    84. 84. Making earth little softer Q1-Q2 Q3 Q4 Focus on Basic Project Mgmt, Risk Mgmt. & Customer Mgmt Implementing the learning & best ways Define Org. wide Processes & Review / Control Awareness, Training & Pilots (SST, Sales, PMPL) Strengthen Delivery Mgmt, QMG, TMG, & & coordination Governance & coordination Continual Improvement Stringent Implementation of Processes & best practices Reorganize and Strengthen Talent & skilled resources Delivery Organisation Road Map Predictable, Repeatable, Reliable Defined, Managed, Optimised Quality Schedule Customer Satisfaction Successfully Complete Current Projects & get stability in Delivery Org. Improve Repeatability / Reliability in Delivery Organization
    85. 85. Making earth little softer Vision Knowledge/Tech.Management Right Facilities Right Skills / Motivation RightManagement (Plan/Measure/Control) Right Processes Right Communication Trust and Comfort Feel QualityofResponse Value for Money Tech./ Domain Skills / Experience SpeedofResponse Human Resource Management Facility/Infrastructure Right Skills / Motivation Finance Management EXECUTION MARKETING ORGANISATION  Minimum Defects  Timely Delivery  Minimum TCC
    86. 86. Making earth little softer Thank You Author has worked at as Sr management professional Vertex Software, now NTTData Tech Mahindra SoftBridge Solutions, India & extremely thankful to these organisation for offering exciting opportunity to work in related areas, gain experience & contribute & a gentleman having deep passion about quality..Mukand Bhagwat

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