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SX.enterprise webinar


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SX.enterprise webinar

  1. 1. Tulsa Coffee Service
  2. 2. Challenges at all levels…. <ul><li>Get me the information I need. </li></ul><ul><li>Make it easy to get, easy to understand, and something we can act on. </li></ul><ul><li>Stop the duplicity of efforts in my organization. </li></ul><ul><li>How can I decrease AR days out. </li></ul><ul><li>How can I reduce operational expenses. </li></ul><ul><li>The information requested changes constantly. Answering one question leads to more questions. </li></ul>CEO <ul><li>Stellar customer relations. </li></ul><ul><li>Fewer key strokes for quoting, orders, and inquiries. </li></ul><ul><li>Quick drill down to open activities (backorders, shipments, holds). </li></ul>CFO Customer Service CEO
  3. 3. How do we justify a move for a CEO ? CEO
  4. 4. Why will the CFO be onboard? He’ll have actionable data presented to him… without having to go look for it…. Key metrics, using up-to-the minute data CFO
  5. 5. What is “stellar customer service?” <ul><li>Having the right products available </li></ul><ul><ul><ul><li>Automated planning, tracking all requests </li></ul></ul></ul><ul><ul><ul><li>Tight integration with sales department and purchasing </li></ul></ul></ul><ul><ul><ul><li>Matrix for strategic discounting and price management </li></ul></ul></ul><ul><li>Quickly answering inbound calls with confidence </li></ul><ul><ul><ul><li>Intelligent customer lookup, order status, shipping/tracking, best price, availability, promotions, up-sell </li></ul></ul></ul><ul><ul><ul><li>Customized CSR workflows </li></ul></ul></ul><ul><li>Keeping an eye on customers and buying trends </li></ul><ul><ul><ul><ul><ul><li>Maximize employee productivity </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Increase customer loyalty and retention </li></ul></ul></ul></ul></ul>Customer Service
  6. 6. Becoming a “Best in Class” distributor…. Inventory Levels Customer Service Growth <ul><ul><li>Maximize turns </li></ul></ul><ul><ul><li>Minimize stock outs </li></ul></ul><ul><ul><li>Increase market-share </li></ul></ul><ul><ul><li>Knowing what you will need </li></ul></ul><ul><ul><li>Having it on time </li></ul></ul><ul><ul><li>Optimal fill rates </li></ul></ul>
  7. 7. Copyright © 2008 Infor. All rights reserved. What is a Role?
  8. 8. MyDay | Home Page
  9. 9. Must give immediate attention Probable future stock-out Important – next review Below order point – Some risk of stock-out At order point AIM will increase numbers here and decrease fulfillment costs
  10. 10. Previously we saw Product Line. Now we can drill into the specific products that require attention .
  11. 11. Maximize your inventory efficiency <ul><li>Buying decisions are recommended based on… </li></ul><ul><ul><ul><li>Trends that are analyzed automatically </li></ul></ul></ul><ul><ul><ul><li>Demand that is forecasted – by item – by location </li></ul></ul></ul><ul><ul><ul><li>Factory lead times that are tracked by vendor/item </li></ul></ul></ul><ul><ul><ul><li>Slow moving items tracked and presented </li></ul></ul></ul><ul><ul><ul><li>Spikes can be included or ignored </li></ul></ul></ul><ul><ul><ul><li>Backorders are reduced </li></ul></ul></ul><ul><ul><ul><li>Customer satisfaction increases with </li></ul></ul></ul><ul><ul><ul><ul><ul><li>complete and on-time deliveries </li></ul></ul></ul></ul></ul>
  12. 12. Do the math…. <ul><li>“ In the early 90s, we faced a difficult economic situation, but we still invested and implemented the system. At that time we had 22 people and were doing $7 million in revenue. At our peak, we recently had 52 people and $52 million in revenue” </li></ul><ul><li>Bruce Himes – President – Western WaterWorks </li></ul>
  13. 13. Customer results… <ul><li>15 – 35 </li></ul><ul><li>40 – 80 </li></ul><ul><li>30 – 50 </li></ul><ul><li>1 </li></ul><ul><li>25 </li></ul>Years of distribution implementation success % reduction in backorders % reduction in inventory write-offs % growth without increasing warehouse headcount Focus – distribution supply chain
  14. 14. Best of Breed for Open Commerce
  15. 15. Representative Customers Electrical Plumbing/Heating/Air Conditioning Industrial Building Materials
  16. 16. Insights through the eyes of a customer…. <ul><li>“ Our partner’s distribution knowledge, expertise, and responsiveness are beyond any we have experienced. Acumen is a true business partner and resource, and we view them as an extension of our company. They have allowed us to focus on our core competencies.” </li></ul><ul><ul><ul><ul><li>Charlie Coles – TEC Electric – Branch Mgr </li></ul></ul></ul></ul>