1. Applications & Infrastructure
as a Service
Ivan Kristo
Chief Financial Officer
Dell Annual EU Conference
London – UK, Dec. 02, 2008

2. COMPANY PROFILE

3. Core Business
Messaging
& mobility
Collaboration
Live
Communication
Infrastructure
as a Service
CRM 4.0
Managed
Services
Microsoft
Multi Platform

4. Global & Growing
GermanyHQ -BRUSSELS
Netherlands
Romania
India
Hong Kong
Australia
Sidney
Brasil
Planned early 2009
Head Quarter
Operated
Italy
Portugal
South Africa
Middle East
By end of 2009
France
Uruguay
Singapore
Spain
Canada

5. Speaker Profile – Ivan Kristo
• Current Functions
– Network Group Europe (NGE): CFO
– Digital Knowledge (NGB): Director
– TALLIC: Board Director
– itSMF Luxemburg: Board Director
• Background
– Business & service continuity manager
– Operational change, service desk & operations manager
– Board director at itSMF International & itSMF Belgium
– ITIL & IT Service Management trainer & consultant
– Project manager

6. ENABLING OUR FUTURE

7. Infrastructure Roadmap
From small scale to scaling flexibility
• 2005 – MS HMC 3.5 infrastructure [HP]
– 12 servers | 15 customers (Belgian SME’s)
– 500 Gb active storage capacity
• 2007 – MS HMC 4.0 infrastructure [Dell]
– 16 servers | 20 customers (international SME’s)
– 1 Tb active storage capacity
• 2008 – MS HMC 4.5 [Dell]
– 7 ESX servers | forecast 2009: 1.000 customers
– 8,4 Tb active storage capacity
• 2010 – Multi-continent Infrastructure
– Europe
– Asia

8. From Requirements to Solution
• Step 0 – BLUEPRINT / TOPOLOGY
– Services definition
– Hosting & connectivity
– Servers & storage
– Management, support & maintenance
• Step 1 – DEFINE & INVITE
– Key Selection Criteria
– Functional & non-functional requirements
• Step 2 – EVALUATE & COMPARE
– Server infrastructure
– Storage infrastructure

9. Step 1 – Blueprint / Topology
• Services, servers & storage layers
FrontEnd Layer
BackEnd Layer
Hosted
SharePoint
v3.0
Web-and
Application
hosting
ESX01
Dell PE2950III
Dual Quadcore 2,5Ghz – 32GB Ram
Hosted
Exchange 2007
ESX02
Dell PE2950III
Dual Quadcore 2,5Ghz – 32GB Ram
VirCenter01
Dell PE2950III
Dual Quadcore
2,5Ghz – 8GB Ram
Distributed storage
Dell EquallLogic PS5000XV
16x 300GB 15k SAS
ESX03
Dell PE2950III
Dual Quadcore 2,5Ghz – 32GB Ram
Distributed storage
Dell EquallLogic PS5000E
16x 250GB 15k SAS
Office
Communication
2007
CRM
4.0
Central
Management
HMC 4.5

10. Step 1 – Blueprint / Topology
• We choose VM Ware as software to virtualise, because:
– It has a proven track in our business
– It is mature today
– It is well supported globally
• Why not Xen (at the time being)?
– Less in line with our functional requirements
– Far weaker proven track in our business
• Why not Microsoft’s Hyper-V?
– No proven track
– Requires us to pioneer => the opposite of our customers’ needs

11. Step 2 – Define & Invite
• Key Selection Criteria

12. • Stability
• Capacity & performance
– Scalability
– Usability (raw to effective capacity)
– Throughput speed
– Redundancy
• Manageability
• Compatibility with hosted applications
• ISCSI
• Additional software
e.g. snapshot, replicator, back-up,
monitoring, management, reporting
• Power consumption
• Cooling
• Quotation by 3rd parties (operations)
• Official benchmark reports
• Reference cases
• Specific selection criteria domains for storage
Step 2 – Define & Invite

13. Step 3 – Evaluate & Compare

14. We virtualized because ...
• Our products & services support our customers’ business
growth. We are to ensure them:
– High availability & continuity
– Performance & scalability
– Rapid recovery capability
• We are a profit company, so:
– Customer satisfaction is KEY
– Ratio “cost/benefit” is important to us
– Value for money, today and over the next 3 years

15. Something on your mind...
• Speak out !
• Or else ... Let’s meet after the session
• No time? Then contact us

16. Network Group (HQ)
CEO: Richard Kloosterman
E-mail: Richard.Kloosterman@NetworkGroupEurope.com
Mobile: +40 74 826 08 37
CTO: Johan Vansimpsen
E-mail: Johan.Vansimpsen@NetworkGroupEurope.com
Mobile: +32 473 895 677
CFO: Ivan Kristo
Network Group Germany
MD: Jean-Claude Gutzeit
E-mail: Jean-Claude.Gutzeit@NetworkGroupEurope.com
Mobile: +49 172 726 4387
Network Group Netherlands
MD: Gert Bos
E-mail: Gert.Bos@NetworkGroupEurope.com
Mobile: +31 6 389 300 63
Network Group Pacific
MD: Eric vander Staay
E-mail: Eric.vanderStaay@NetworkGroupEurope.com
Phone: +61 08 9223 9301
Network Group Belgium
MD: Ivan Kristo
E-mail: Ivan.Kristo@NetworkGroupEurope.com
Mobile: +32 477 797 724
Network Group Latin & South America
MD: Rui Monteiro
E-mail: Rui.Monteiro@NetworkGroupEurope.com
Phone: +55 11 8790 5906
Network Group Asia
MD: Marc Schlaghecke
E-mail: Marc.Schlaghecke@NetworkGroupEurope.com
Phone: +85 2 21483423