Microsoft LyncA Powerful Replacement for PBX/VoIP Systems
Company Overview Private company founded in 1993 300+ employees We’ve delivered over 4,000  client engagements Eight U...
Who We Are“The Microsoft Consulting Company”   Microsoft National Systems Integrator (NSI)   100% Microsoft focused   W...
Introductions            Joe Stocker, MCITP Office 365 & Enterprise Admin            Director of Managed Services and IT, ...
Agenda   Introduction to Microsoft’s Solution   Demo   What about the Cloud?   Can Microsoft Really…     – Replace my ...
Ennis Paint Video Case Study
Disconnected Communications• 60 % of business phone calls  go to voicemail• Average IW worker gets 51  messages a day in 7...
The Microsoft Solution
The Microsoft Solution - Approach
The Microsoft Solution - Components Microsoft’s Unified Communications Platform is comprised of:
The Microsoft Solution – Components (2) Microsoft’s Unified Communications Platform is comprised of:
The Microsoft Solution – User Centered Approach                       • Built-in Audio, Video, and Web Conferencing       ...
Demo…
Extensibility
The Microsoft Solution – True Extensibility»»»»
What about the cloud?
Microsoft’s Cloud Solution for UC:Lync Online & Exchange Online Unified Messaging    Deliver Lync based on your business p...
Open Interoperability Forum Independent Testing and Qualification of Gateways, PBXs and SIP Trunking Services18
Customer Examples19
Cloud Productivity Momentum & Business Impact
Mobility
The Microsoft Solution – Anywhere Access
Choice
Enterprise Class Features
The Microsoft Solution - Enterprise Class FeaturesKey Features•    Survivable branch server or appliance•    Data center r...
Enterprise Voice - PBX Replacement Options               Lync Server 2010 offers customers multiple options to experience ...
Microsoft is in the Leaders QuadrantGartner Magic Quadrantfor UnifiedCommunications, 2010
Cost Savings
Save Money Through Converged Communications»»»»»
Help Me Quantify All of That
Catapult’s Internal Cost SavingsMonthly Cost for all 6 Locations               Before          AfterPhone and Data lines  ...
Can Microsoft – Replace My VoIP Solution In Contrast to Competitive Solutions, Microsoft’s Unified  Communications Platfo...
Sample Microsoft cost advantage over Cisco* CAPEX costs estimates based on a sample                    Microsoft UC Busine...
Role Based Access Control in Lync Server                                                                                  ...
Next Steps…Catapult offers a Lync Proof of Concept• Up to 100 users• 80 hours• Integrates with your systems
Thank you!Joe Stocker, Director of Managed Services and ITCatapult SystemsJoe.Stocker@catapultsystems.com
Microsoft Lync-A Powerful Replacement for PBX/VoIP Systems
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Microsoft Lync-A Powerful Replacement for PBX/VoIP Systems

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Presented at the 2012 InnoTech San Antonio by Catapult Systems.

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Microsoft Lync-A Powerful Replacement for PBX/VoIP Systems

  1. 1. Microsoft LyncA Powerful Replacement for PBX/VoIP Systems
  2. 2. Company Overview Private company founded in 1993 300+ employees We’ve delivered over 4,000 client engagements Eight US Domestic offices: – Austin – San Antonio – Dallas – Tampa – Denver – Washington D.C. – Houston – Phoenix
  3. 3. Who We Are“The Microsoft Consulting Company”  Microsoft National Systems Integrator (NSI)  100% Microsoft focused  We provide:  Unified Communications  Development  Integration  Infrastructure  Managed Services  Creative Services  Mobile Solutions
  4. 4. Introductions Joe Stocker, MCITP Office 365 & Enterprise Admin Director of Managed Services and IT, Catapult Systems As the Director of Managed Services, Joe oversees all of Catapult’s IT and 37 managed services offerings (Lync, Exchange, SQL and SharePoint) • Lync & Office 365 Technology Adoption Program (TAP) • Microsoft Virtual Technology Solutions Professional VTSP • Member of MSFT iPAC (Infrastructure Partner Advisory Council) 400,000+
  5. 5. Agenda Introduction to Microsoft’s Solution Demo What about the Cloud? Can Microsoft Really… – Replace my PBX – Replace my VoIP solution – Reduce my Expenses
  6. 6. Ennis Paint Video Case Study
  7. 7. Disconnected Communications• 60 % of business phone calls go to voicemail• Average IW worker gets 51 messages a day in 7 different places• Workers have to look up a number for 50% of their calls• 67% of business IM session transitions to a phone call
  8. 8. The Microsoft Solution
  9. 9. The Microsoft Solution - Approach
  10. 10. The Microsoft Solution - Components Microsoft’s Unified Communications Platform is comprised of:
  11. 11. The Microsoft Solution – Components (2) Microsoft’s Unified Communications Platform is comprised of:
  12. 12. The Microsoft Solution – User Centered Approach • Built-in Audio, Video, and Web Conferencing • Executives LOVE Click to Dial: • From Outlook Contacts Click to Call VoIP • From SharePoint • From any Web Page
  13. 13. Demo…
  14. 14. Extensibility
  15. 15. The Microsoft Solution – True Extensibility»»»»
  16. 16. What about the cloud?
  17. 17. Microsoft’s Cloud Solution for UC:Lync Online & Exchange Online Unified Messaging Deliver Lync based on your business priorities • Predictable costs, fast deployment, and up-to-date software • Hybrid deployment: Lync Server on-premises (w/ PBX replace) with Exchange Online and SharePoint Online Instant Messaging Conferencing Voice PBX Replace (A/V/Web) Lync Online (Cloud) Now Now *FY12 Futures Lync Server (On-prem) Now Now Now Now *Lync Online will soon offer Voice in the Cloud through Open Interoperability Program
  18. 18. Open Interoperability Forum Independent Testing and Qualification of Gateways, PBXs and SIP Trunking Services18
  19. 19. Customer Examples19
  20. 20. Cloud Productivity Momentum & Business Impact
  21. 21. Mobility
  22. 22. The Microsoft Solution – Anywhere Access
  23. 23. Choice
  24. 24. Enterprise Class Features
  25. 25. The Microsoft Solution - Enterprise Class FeaturesKey Features• Survivable branch server or appliance• Data center resiliency• Call admission control• Call Park• Announcement service• Media bypass• E-911 for North America• Response group• Malicious Call Trace• Unassigned Number routing26
  26. 26. Enterprise Voice - PBX Replacement Options Lync Server 2010 offers customers multiple options to experience voice • Replace the PBX with a complete UC solution Replace • Lync 2010 meets enterprise telephony requirements. • Connect to the PSTN via a SIP Trunk or gateway, and connect to any PBX during transition • Enhance the PBX with Full UC • PBX phone left in place for transition, often with Simultaneous ringing used to have both Communicator and PBX phone ring. Enhance • Click-to-call • Remote Access • Mobile access • Add conferencing, presence & IM to the PBX • Audio, video, and web conferencing using Lync or audio and web conferencing using their Add existing PBX phone. New “Join From” feature rings the user’s PBX phone automatically. • Gives organization the option to easily enable the voice capability in the future, but does not provide full UC capabilities such as mobile voice.27
  27. 27. Microsoft is in the Leaders QuadrantGartner Magic Quadrantfor UnifiedCommunications, 2010
  28. 28. Cost Savings
  29. 29. Save Money Through Converged Communications»»»»»
  30. 30. Help Me Quantify All of That
  31. 31. Catapult’s Internal Cost SavingsMonthly Cost for all 6 Locations Before AfterPhone and Data lines $5,200 $4,000Conference Calls $5,000 $0Long Distance $900 $300PBX Lease $4,000 $03rd party vendors servicing PBX equipment $1,000 $0Total $16,100 *$4,300 *Does not include licensing costs
  32. 32. Can Microsoft – Replace My VoIP Solution In Contrast to Competitive Solutions, Microsoft’s Unified Communications Platform is:  Affordable  Capable  Open
  33. 33. Sample Microsoft cost advantage over Cisco* CAPEX costs estimates based on a sample Microsoft UC Business value toolscenario https://roianalyst.alinean.com/msft/AutoLogin.do?d=112619043 97874363
  34. 34. Role Based Access Control in Lync Server Underlying Active Role Tasks allowed Directory Group Can perform all administrative tasks and modify all settings, including creating CsAdministrator roles and assigning users to roles. Can expand a deployment by adding new sites, CS Administrators pools, and services. Can enable and disable users for Lync Server, move users and assign existing CsUserAdministrator CS User Administrators policies to users. Cannot modify policies. CsVoiceAdministrator Can create, configure, and manage voice-related settings and policies. CS Voice Administrators Can manage, monitor, and troubleshoot servers and services. Can prevent new CsServerAdministrator connections to servers, stop and start services, and apply software updates. CS Server Administrators Cannot make changes with global configuration impact. Can view the deployment, including user and server information, in order to CS View-Only CsViewOnlyAdministrator monitor deployment health. Administrators Can view the deployment, including users properties and policies. Can run specific CsHelpDesk troubleshooting tasks. Cannot change user properties or policies, server CS HelpDesk configuration, or services. CS Archiving CsArchivingAdministrator Can modify archiving configuration and policies. Administrators CS Response Group CsResponseGroupAdministrator Can manage the configuration of the Response Group application within a site. Administrators Lowest level of rights for Enhanced 9-1-1 (E9-1-1) management, including creating CsLocationAdministrator E9-1-1 locations and network identifiers, and associating these with each other. CS Location Administrators This role is always assigned with a global scope.
  35. 35. Next Steps…Catapult offers a Lync Proof of Concept• Up to 100 users• 80 hours• Integrates with your systems
  36. 36. Thank you!Joe Stocker, Director of Managed Services and ITCatapult SystemsJoe.Stocker@catapultsystems.com

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