2. CONTENTS
Data, Information & Knowledge
Knowledge Hierarchy
Types of Knowledge
What Is Knowledge Management
Why KM
What is Knowledge Management Trying to Solve
3. CONT…
KM MODELS
KM life Cycle
Why do organizations invest in knowledge management?
Conclusion
4. 4
Data, Information & Knowledge
Data
• The raw material
of information
• Data on its own
has no meaning
Knowledge
• Understanding of
someone or
something
• Information that
has been
processed.
Information
• Data after
manipulation
• Organized and
defined, data
6. EXPLICIT/ TACIT KNOWLEDGE-TYPES
Tacit knowledge: That type of knowledge which
people carry in their mind, and is, therefore,
difficult to access.
Explicit knowledge: That type of knowledge
which has been or can be articulated, codified, and
stored in certain media.
7. FEATURES
Explicit Knowledge Tacit Knowledge
Tangible Intangible
Physical objects, e.g. in
documents or databases
Mental objects, i.e. it's in
people's head's
Reproducible Not identically replicated
Easily shared Sharing involves learning
8. WHAT IS KNOWLEDGE MANAGEMENT
• Knowledge Management is the collection of processes that govern the
creation, dissemination, and utilization of knowledge.
• Knowledge management is a discipline that promotes an integrated
approach to identifying, capturing, evaluating, retrieving, and sharing all of
an enterprise's information assets.These assets may include databases,
documents, policies, procedures, and previously un-captured expertise and
experience in individual workers.
10. 10
What is Knowledge ManagementTrying to Solve?
• The problem of spending more time trying to find
information than actually using it.
• Increase consistency of
information/standardization of processes in order
to improve efficiency and/or effectiveness.
• Retain knowledge as workers retire or leave the
company.
• Avoid “re-inventing the wheel.”
• Increase efficiency of accessing the specific
information that workers need.
11. KM MODELS
There are some KM Models:
Nonaka/Takeuchi Knowledge Spiral (1995)
The Choo Sense-making KM Model (1998)
WIIG KM Model
15. Combination
recombining to a new form
synthesis, trend analysis, summary, linking and cross-referencing
categorization, tagging
creating training material
backჵ
18. Sense Making
Identify priorities & filter the information
Construct interpretations by exchange & negotiate information
Combine with previous experience
Knowledge Creating
create or acquire, organize and process information
To generate new knowledge through organizational learning
Decision-Making.
The organization must choose the best option among those that are
plausible and presented and pursue it based on the organization’s
strategy.
19. WIIG’S KM MODEL
Dimensions of the Wiigs KM model are:
• Completeness
how much relevant knowledgeisavailable
• Connectedness
well understood relationsbetween knowledgeobjects
• Congruency
all facts and linksareconsistent
• Perspectiveand purpose
20. Cont..
Three Forms of knowledge
Public - explicit
Shared – held by knower & share at work
Personal – tacit, most complete from, unconciously use in daily life
Four types of knowledge
Factual – data, measurement, directly observable,Verfiable
Conceptual – concept & perspective,
Expectational – hypothesis, judgement, expectations
Methodological - reasoning, strategies, decision making
22. Why do organizations invest in knowledge
management?
• Enabling better and faster decision making
• Making it easy to find relevant information and resources
• Avoiding making the same mistakes twice
• Taking advantage of existing expertise and experience
• Communicating important information widely and quickly
• Promoting standard, repeatable processes and procedures
• Making the organization's best problem-solving experiences reusable
23. Conclusion
KM helps us get a deeper understanding
Several models of KM were introduced.
A model-driven KM approach enables not only a better
description but also helps to provide a better
prescription for meeting organizational goals.
KM Increases efficiency
Easy to find relevant information and resources
