UMAX is the answer for utilities looking for a powerful and agile business solution. This integrated, standardized, out-of-the-box system was designed, built and certified for Microsoft Dynamics AX, using established utility industry frameworks and proven methodologies. UMAX combines optimum flexibility with proven functionality and standardly integrates level 3 utility processes. From the process of connecting new retail and business customers, through to the process of collecting the amounts due and interacting with other market parties (such as metering companies, external 3rd parties, etc) UMAX ensures utilities full support. Moreover, this business solution helps water com-panies to stay in control of the consecutive stages in the different value chains.

1. Innovative & agile
business solution
for integrated utilities

2. Smart flexibility.
Delivered.

3. 1
UMAX - The utility solution
Certified by Microsoft, delivering smart flexibility
UMAX is the answer for UMAX combines optimum parties (such as metering
utilities looking for a powerful flexibility with proven companies, external 3rd parties,
and agile business solution. functionality and standardly etc) UMAX ensures utilities full
This integrated, standardized, integrates level 3 utility support.
out-of-the-box system was processes. From the process
designed, built and certified of connecting new retail and Moreover, this business
for Microsoft Dynamics AX, business customers, through solution helps utilities to stay
using established utility to the process of collecting in control of the consecutive
industry frameworks and the amounts due and stages in the different value
proven methodologies. interacting with other market chains.
COMMERCIAL
VALUE CHAIN
MARKET SELL SERVE & MANAGE BILL COLLECT
VALUE CHAIN
PHYSICAL &
METERING
CONNECT OPERATE MAINTAIN
VALUE CHAIN
SUPPORTING
CONTROL & RISK ENTERPRISE
MANAGEMENT MANAGEMENT

4. 2
UMAX stands for and guarantees
• Maximized customer revenues
• Reduced time & effort spent
• Processes built on customer value
• Optimized operational margins
• Higher productivity via integration
• An organization in control

5. 3
Times of transformation
Requiring agility and flexibility from integrated utilities
These are challenging times Customers call for a closer
for integrated utilities. Besides relationship with their utility
ensuring a secure and reliable provider. All this will certainly
energy supply at the lowest necessitate substantial invest-
cost, integrated utilities need ments and change, during
to keep up with the constant economic downturn times
stream of regulatory transfor- in which energy prices and
mations and economic service costs must be kept to
uncertainties. a minimum.
In recent years, many utility Customer processes and
markets have been extensively grid-related processes
deregulated. However, certain are inseparably linked to
markets are still being one another. The proper
serviced through ‘integrated functioning of the entire utility
utilities’ combining various value chain from generation
market roles or combining all over individual connection
‘traditional’ utility activities points to the collection of the
and processes in one utility invoiced amounts due, must
company. be guaranteed at all times.
At the same time, integrated The role of an integrated utility
utilities have to prepare for is complex and includes many
important changes in the processes that are flawlessly
industry. The existing infra- supported by UMAX. Even
structure needs upgrading in when switching from a
order to allow the rollout of regulated to a deregulated
e.g. smart meters, to facilitate market situation, UMAX will
decentralized production and be able to easily support the
to accommodate all future (former) integrated utility in its
development needs. new market role.

6. 4
“UMAX has improved the
efficiency of our customer
services as all information is
contained in one system”
Maurice Roovers - Intergas
Customer service manager

7. 5
UMAX for integrated utilities
Guaranteeing your future success
UMAX grew out of the idea to and interact with B2C and Market
deliver an innovative, flexible, B2B target groups during the Acquiring new retail &
B2B customer
future-proof and affordable ‘moments of truth’, such as
business solution that fully a customer move or a grid Sell
Support all stages in
supports the customer extension… the selling process
relations management
Serve & Manage
and physical value chain Moreover, the integrated Interact with customer
requests
optimisation of integrated crm, project & warehouse
utilities. Moreover, UMAX was management, billing & Bill
Forecast, simulate &
created to streamline the collect modules have been invoice consumptions
core customer/grid-related conveniently tailored to
Collect
business processes, to lower meet all the requirements Manage payments
the cost-to-serve and to reduce of integrated utilities & amounts due
the overall cost of ownership of active in the utility sector. Connect
the IT landscape. Additionally, UMAX Link connections
& network
seamlessly communicates
The perfect solution for with 3rd party systems such Operate
integrated utilities as sub-contractors, GIS or Manage the network
credit agencies and/or other
UMAX has proven itself as the organizations…. Maintain
Service the network
perfect solution for managing
various sequences of
customer-related and physical
processes taking place in “UMAX enabled us to reduce
virtually all integrated utilities.
overall costs by 50%”
An additional advantage is that
the system has been designed Jan Hammenecker - VMW
to effectively manage the large Manager business systems & communications
variety of tasks, campaigns and
channels used to communicate

8. 6
Staying in control of your company
The UMAX control framework
Being in control is one thing… The UMAX control The performance indicators
staying in control another. framework (UCF) provides can be translated throughout
For integrated utilities, it is your key employees with the organization in a
important to keep operational actual and real-time transparent and uniform
margins as optimal as information on the status of manner, through role-tailored
possible. To do so, you need key performance indicators dashboards. By doing so,
to have a clear organizational (KPI’s): managers can focus on
structure, transparent ‘what really matters’ and can
processes & roles and data • Sales indicators: measure performance at all
that is secured… It is equally volume sold, number of times based on real-time and
important to gain insight in contract renewals… correct actuals.
the fluctuating path of the • Operational indicators:
actuals and to know what’s status of processes,
going on at every level of the workload, open cases…
organization at all times, in • Financial indicators:
order to react as quickly as operational margins, cash
possible when necessary. flow position…
“The energy sector is a risk
business, and thanks to UMAX,
we are in control”
Jeroen van Daal – Delta
Sales Director

9. 7
Managing clients through customer value
Maximize customer contribution margin & reduce costs
Next to managing your competently and effectively. Mobile workforce
assets and guaranteeing the UMAX’s integrated principles management
proper functioning of the for lean management and
entire distribution network straight through processing To increase productivity,
as well as all the individual give utilities the necessary UMAX also offers a mobile
connecting points… you need tools to focus on efficiency. workforce management
to respond quickly & foremost module, informing teams in
efficiently to a constant These integrated principles the field - through various
stream of change requests help utilities in: ways of comunication such as
from your residential and • reducing the risk of smartphone, tablet or PDA -
business clients. To support exceptions occurring, about the interventions and
integrated utilities in the • concentrating on the type of works to be executed,
execution of these tasks, exceptions only (in the as well as about all the
UMAX was founded on the event they occur), relevant customer details
methodologies of… • re-orienting people & time such as address, meter
• 6 sigma and lean spent on quickly resolving number,…
management for efficient exceptions,
operational processes • guaranteeing efficient By doing so, this module
• first-time right service operations, enables you to have your
management • organizing workload in a teams work remotely in
• 360° contact circles to transparent way, the field, update their work
offer top quality customer • clearly defining roles and schedule instantly when
service. tasks as well as escalation an intervention has been
paths executed or report back on the
By combining these status and reducing process
methodologies, UMAX … all this to limit overall cost throughput times greatly.
enables integrated utilities of servicing and operational
to operate efficiently and costs to a maximum and to
keep ‘cost-to-serve’ under safeguard the operational
control while all customer margins for integrated
interactions are handled utilities.

10. 8
UMAX - built on Microsoft Dynamics AX
A leader of industry platform
UMAX is the solution for ers people to anticipate and
utilities built on the Microsoft embrace change so that the
Dynamics AX 2012 platform, business can thrive. The solu-
which is part of Microsoft’s tion features an intuitive and
top-of-the-line easy-to-use, easy to learn & use Microsoft
integrated and adaptable Office-like user interface and
ERP applications that enable role-tailored dashboards.
business decision-makers
to quickly respond to market Microsoft Dynamics AX is
shifts, take advantage of also a scalable solution that
new trends, increase their can grow as your business
competitive edge and drive expands. Furthermore,
business success. through its layered
Built on Microsoft
structure, MS Dynamics
Dynamics AX, UMAX
AX is a proven solution for AX offers flexibility and
guarantees these
large organizations. Within faster implementations for
advantages:
these organizations it empow- upgrades and updates.
• Flexible and modular
solution
• Low maintenance
costs
• Scalable application
• Future-proof solution
• Quick adoption ratio
• Low total cost of
ownership

11. 9
Certified by Microsoft
A proven, robust and trustworthy solution
UMAX is a solution certified UMAX is a proven, robust
for MS Dynamics AX, meaning and trustworthy solution for
it has passed Microsoft’s most utilities and a guarantee for
stringent tests - performed future success. All these
by Lionbridge and VeriTest, elements taken together
independent software make UMAX the best solution
testing agencies - and meets for utilities currently available
Microsoft’s highest standards. on the market.
This label assures that
Leveraging on Microsoft technologies
Communicate with other applications within your IT landscape
and external third party systems guaranteeing the consistent
flow of data within UMAX, your business and the market.
UMAX seamlessly integrates with Microsoft Office, offering
common tools for document output, bulk upload of data and
communicating with internal and external clients.
Through Visual Studio, utilities can extend the UMAX
solution with extra modules, tailor-made add-ons or offer web
services to their customers, guaranteeing flexibility.
Through SQL, data is stored in a secure and consistent manner,
offering instant reporting and clear-cut business intelligence,
enabling utilities to be and stay in control of their business.
The cloud solution from Microsoft empowering utilities to
store ‘big data’ & to source extra processing power for heavy
processes such as: smart meter data and real time billing.

12. 10
Delta multi-utility company
Managing 3 commodities in one solution
Profile Solution
Not only does Delta supply Delta chose to collaborate
energy and infrastructure with Itineris, which supplies
services, it also supplies companies active in the utility
environmental and digital industry with IT solutions. “System users
services such as waste Itineris’ UMAX solution is
processing, Internet, based on Microsoft Dynamics can plan their
telephony, radio and TV. AX. The Delta employees in work more
In Zeeland, its home the sales department are now
base, a large proportion supported in all their tasks by efficiently
of households use Delta’s the new system. and customer
products and services. The
company employs over 3000 Advantages follow-up is
professionals. • Faster & more efficient improved”
working
Challenge • Correct information Jeroen van Daal - Delta
Since the liberalization of • Greater transparency Sales director energy
the Dutch energy market • Automatic reporting
energy suppliers have had • Better planning at
to work in a more flexible business level
and professional way and, • Better customer follow-up
above all, in a more customer • Stronger competitive
oriented way. The energy position
sales department of Delta • Flexible evolution with the
used to work with all kinds market
of different systems for • Fewer risks for the
following up sales, invoicing company
and customer management.
So they looked for a more
streamlined system.

13. 11
What other customers have to say
UMAX, a proven solution supporting all utilities
Jeroen van Daal Koen Meersschaert Jeroen Bode
Delta multi-utility company AWW Eneco The Netherlands
“Thanks to UMAX we evolved “This software package was “UMAX has allowed us to
from the management of praised for its flexibility in a achieve three targets at once:
premises to the management study and for us this is very reduce the time to market by
of customers. We can offer important… In particular, developing new products very
them advice and help them to in order to keep up with the flexibly, cut the cost-to-serve
save energy. Moreover, now it numerous legal amendments and, gain a better insight into
is easy for us to create reports it’s essential for AWW to opt our sales processes and the
on everything we do. Before, for a real utility solution with a settlement of contracts.”
this was unthinkable.” proven track record.”
“UMAX offers us fast access to data
and efficient first line resolution”
Maurice Roovers - Intergas
Customer service manager

14. 12
Who benefits from the power of UMAX?
Discover why they chose UMAX
Belgium
E.ON A.G. - one of the To turn its promises - as a VMW’s IT infrastructure for
world’s largest power and new entrant on the Belgian customer management was
gas groups – together with retail energy market - into no longer able to support
E.ON IT GmbH recently reality, Eneco Belgium was its rapid evolution, and
chose UMAX and Microsoft looking for an efficient IT the mainframe used was
Dynamics AX 2012 as the solution to support the unwieldy and expensive to
solution to support the future company in managing its maintain. So VMW looked
growth of their business. new business activities for a more flexible and more
They consider it to be a direct and customer base. After a cost-effective system for
and practical alternative to thorough study of the market, automated billing and better
SAP-ISU. Eneco chose UMAX. customer follow-up. After a
public tender, VMW opted for
the UMAX solution for water
companies (over SAP).

15. 13
The Netherlands
The drinking water producer To better answer the needs Eneco wanted to streamline
AWW decided to change to of the deregulated energy its IT systems and the
a process-driven method of market, Intergas wanted to business processes
working in order to improve streamline its administrative built around them, while
its internal operations and business activities. Now, more simultaneously accelerating
services. Integrated IT than ever, costs, efficiency and the development of new
support is an absolute must innovation play an important products and services. The
for achieving this. AWW role. The gas company company wished to adapt
chose to implement UMAX chose UMAX for distribution its systems for e-business
essentially because of the companies. applications to improve
flexibility it offers. customer service and reduce
transaction costs. For that
reason they opted for UMAX.
UMAX, your best guarantee for future success!
• Optimize operational margins via efficient project and
service management
• Manage clients flexibly & efficiently via UMAX’
integrated crm processes
• Manage your performance instantly, through the UMAX
control framework

16. 14
Other UMAX software solutions
Supporting all market roles & commodities
UMAX is available in four
standard configurations. Each
configuration is carefully
tailored to the needs of a
particular role in the utility
market and supports different
commodities. UMAX for UMAX for
Suppliers Integrated
All UMAX solutions are B2B - B2C Utilities
modular and scalable. The
solution grows as your The solution for utility The solution for utilities
business grows. Moreover, suppliers operating in active in a regulated market
the business solution can be a deregulated market, or executing multiple
fully integrated in existing IT supporting all commodities market roles
landscapes.
The solution for utility The solution for companies
companies active in the active in managing the
deregulated and regulated distribution net and grid
water markets related activities
Discover the other UMAX
solutions through
www.umaxsolutions.com,
our brochures or contact
one of our partners. UMAX for UMAX for
Water Distribution
Companies Companies

17. 15
Registered implementation partners
Delivering the power of UMAX to your doorstep!
UMAX is a global, standardized and packaged software
solution for utilities. However, as in any other business,
utilities have to comply with the (local) regulatory, judicial
and fiscal standards and requirements. R E G I S T E R E D PA RT N E R
Consequently, UMAX needs to be loaded with knowledge
of local markets and industries. For that reason, UMAX is
implemented by partners who are familiar with and fully
understand the utility industry in your region or market.
Each of these partners has been thoroughly screened,
selected and trained to deliver you the best services (adapted
to your market & industry) combined with the power of a
standardized, out-of-the-box and proven software solution -
offered by UMAX.
Ideal basis for success:
Find a UMAX registered
• a standardized ‘out-of-the-box’ solution
implementation partner
• built on a ‘leader of industry’ platform
for your region on
• configured to the needs of your utility company
www.umaxsolutions.com
• adapted to the local market and industry standards

18. 16
Your notes on UMAX
Write your ideas down, here!

19. Smart flexibility.
Delivered.

20. Want to know more about UMAX?
Please contact us.
UMAX is a product of Itineris. Itineris is a 100% utility industry focused,
business and IT application consulting group with offices in Belgium,
The Netherlands and North America.
Itineris offers innovative software solutions built on the Microsoft
Dynamics AX® platform and related IT services for utilities.
Europe North America
ITINERIS (HEADQUARTERS) ITINERIS (USA & Canada)
Xavier De Cocklaan 24 PO Box 680451
9831 Deurle Marietta, GA 30068
Belgium USA
info@umaxsolutions.com info@umaxsolutions.com
ITINERIS (The Netherlands)
Bredaseweg 106a
Other regions
4902 NS Oosterhout Please contact the headquarters,
The Netherlands we will bring you in contact with the
info@umaxsolutions.com most suitable implementer.
Discover more
Web: www.umaxsolutions.com
E-mail: info@umaxsolutions.com
Twitter: umax_solutions
YouTube: umaxsolutions