UMAX is the answer for utilities looking for a powerful and agile business solution. This integrated, standardized, out-of-the-box system was designed, built and certified for Microsoft Dynamics AX, using established utility industry frameworks and proven methodologies. UMAX combines optimum flexibility with proven functionality and standardly integrates level 3 utility processes. From the process of connecting new retail and business customers, through to the process of collecting the amounts due and interacting with other market parties (such as metering companies, external 3rd parties, etc) UMAX ensures utilities full support. Moreover, this business solution helps water com-panies to stay in control of the consecutive stages in the different value chains.

1. Innovative & agile
business solution
for distribution companies

2. Smart flexibility.
Delivered.

3. 1
UMAX - The utility solution
Certified by Microsoft, delivering smart flexibility
UMAX is the answer for UMAX combines optimum parties (such as metering
utilities looking for a powerful flexibility with proven companies, external 3rd parties,
and agile business solution. functionality and standardly etc) UMAX ensures utilities full
This integrated, standardized, integrates level 3 utility support.
out-of-the-box system was processes. From the process
designed, built and certified of connecting new retail and Moreover, this business
for Microsoft Dynamics AX, business customers, through solution helps distribution
using established utility to the process of collecting companies to stay in control of
industry frameworks and the amounts due and the consecutive stages in the
proven methodologies. interacting with other market different value chains.
COMMERCIAL
VALUE CHAIN
MARKET SELL SERVE & MANAGE BILL COLLECT
VALUE CHAIN
PHYSICAL &
METERING
CONNECT OPERATE MAINTAIN
VALUE CHAIN
SUPPORTING
CONTROL & RISK ENTERPRISE
MANAGEMENT MANAGEMENT

4. 2
UMAX stands for and guarantees
• Maximized customer revenues
• Reduced time & effort spent
• Optimized operational margins
• Higher productivity via integration
• An organization in control

5. 3
Challenging times
Requiring agility & flexibility from distribution companies
These are challenging times to allow the rollout of entire distribution network
if you are a distribution smart meters, to facilitate and all individual connecting
company. Besides ensuring decentralized production and points must be guaranteed
a secure and reliable energy to accommodate all future at all times. UMAX supports
supply, at the lowest cost, development needs. This distribution companies in
you need to keep up a routine will certainly necessitate their core business processes
of installing, repairing and substantial investments and allows them to adapt
replacing meters, connecting during economic downturn them rapidly to the ever-
new homes and providing times in which energy prices evolving environment.
assistance to customers who and service costs must be
are moving house and/or kept to a minimum.
changing energy supplier.
Customer processes and
At the same time, you have grid-related processes
to prepare for important (connecting, operating &
changes in the industry. The maintaining) are inseparably
existing local infrastructure linked to one another. The
needs upgrading in order proper functioning of the

6. 4
Choosing for UMAX, your best guarantee for success!
• 360° view on the entire process from (new)
connection to payments
• Automation & integration of project, asset, service
and workforce processes
• Handle customer requests flexibly & efficiently via
integrated crm
• Focus on ‘what really matters’ through efficient,
flexible and clear processes

7. 5
UMAX for distribution companies
Guaranteeing your future success
UMAX grew out of the idea to and interact with B2C and Sell
deliver an innovative, flexible, B2B target groups during the Support all stages in
the selling process
future-proof and affordable ‘moments of truth’, such as
business solution that fully a customer move or a grid Serve & Manage
Interact with customer
supports distribution compa- extension… requests
nies in the management of Bill
the customer and grid-related Moreover, the integrated Forecast, simulate &
invoice consumptions
processes. Moreover, UMAX project and warehouse
was created to streamline the management, billing and Collect
Manage payments
core customer and grid-related collect modules have been & amounts due
business processes, to lower conveniently tailored to meet
Connect
the cost-to-serve and to reduce all the requirements of Link connections
& network
the overall cost of ownership of distribution companies.
the IT landscape. Additionally, UMAX seam-
Operate
lessly communicates with Manage the network
The perfect solution for other market parties such as
distribution companies meter companies or energy Maintain
Service the network
suppliers & 3rd party systems
UMAX has proven itself such as sub-contractors or
as the perfect solution for other organizations.
managing various sequences
of customer-related and
physical processes taking
place in virtually all distribution “UMAX has improved the
companies. efficiency of our customer
services as all information is
An additional advantage is that
the system has been designed
contained in one system”
to effectively manage the large Maurice Roovers - Intergas
variety of tasks, campaigns and Customer service manager
channels used to communicate

8. 6
Staying in control of your company
The UMAX control framework
Being in control is one thing… The UMAX control framework The performance indicators
staying in control another. For (UCF) provides your key can be translated throughout
distribution companies, it is employees with actual and the organization in a
important to keep operational real-time information on the transparent and uniform
margins as optimal as status of key performance manner, through role-tailored
possible. To do so, you need indicators (KPI’s): dashboards. By doing so,
to have a clear organizational managers can focus on
structure, transparent • Sales indicators: ‘what really matters’ and can
processes & roles and data volume of new measure performance at all
that is secured… It is equally connections, number of times based on real-time and
important to gain insight in requests,… correct actuals.
the fluctuating path of the • Operational indicators:
actuals and to know what’s status of processes,
going on at every level of the workload, open cases,…
organization at all times, in • Financial indicators:
order to react as quickly as operational margins, cash
possible when necessary. flow position,…
“The energy sector is a risk
business, and thanks to UMAX,
we are in control”
Jeroen van Daal – Delta
Sales Director

9. 7
360° lifecycle
From connection to customer... and back
The proper functioning of the instructions sent out so that and investments such as
distribution network and all everyone knows exactly what comprehensive grid updates,
individual connecting points has to be done. Moreover, the roll-out of smart meters
must be guaranteed at all after the intervention the or the replacement of pipes,
times. Repairs, extensions, system prepares everything transformers and various
updates, new connections for billing. All this to keep other assets.
to the network and meter time spent & effort invested to
installations must be carried a strict minimum. Mobile workforce
out quickly and flawlessly. As management
a distribution company you Asset lifecycle management UMAX’ mobile workforce
take the lead here, and UMAX With UMAX you have management module is yet
provides excellent services full control over meters, another instrument to boost
in this respect to help you connections and cables. productivity. It allows mobile
focus on your core business: The asset management communication with teams
managing the distribution net module lets you manage in the field via smartphone,
end to end. complex installations, tablet or PDA. This enables
monitor the lifecycle of the sharing of customer
Efficient handling of customer specific assets (e.g. smart details, such as address and
requests meters) and quickly initiate meter number, and facilitates
When customers request necessary interventions. the exchange of information
a technical intervention, The system also interfaces about the planning and execu-
e.g. a new connection or effortlessly with various tion of technical interventions.
a defect, a team goes on external applications such This module lets you instantly
site. UMAX’ integrated crm, as geographical information update or even change round
project, asset and service systems. It receives and the work schedule of teams
management modules ensure stores data and generates and individual operatives in
the timeliness and efficiency reports. UMAX’ ease of the field. You can direct them
of the interventions. The use and powerful features to the address of a customer
software sends service orders make it an indispensable who’s just reported a defect,
to the various departments. tool for preparing and while they can report back on
People are scheduled and managing major projects the status of their work.

10. 8
UMAX - built on Microsoft Dynamics AX
A leader of industry platform
UMAX is the solution for ers people to anticipate and
utilities built on the Microsoft embrace change so that the
Dynamics AX 2012 platform, business can thrive. The solu-
which is part of Microsoft’s tion features an intuitive and
top-of-the-line easy-to-use, easy to learn & use Microsoft
integrated and adaptable Office-like user interface and
ERP applications that enable role-tailored dashboards.
business decision-makers
to quickly respond to market Microsoft Dynamics AX is
shifts, take advantage of also a scalable solution that
new trends, increase their can grow as your business
competitive edge and drive expands. Furthermore,
business success. through its layered
Built on Microsoft
structure, MS Dynamics
Dynamics AX, UMAX
AX is a proven solution for AX offers flexibility and
guarantees these
large organizations. Within faster implementations for
advantages:
these organizations it empow- upgrades and updates.
• Flexible and modular
solution
• Low maintenance
costs
• Scalable application
• Future-proof solution
• Quick adoption ratio
• Low total cost of
ownership

11. 9
Certified by Microsoft
A proven, robust and trustworthy solution
UMAX is a solution certified UMAX is a proven, robust
for MS Dynamics AX, meaning and trustworthy solution for
it has passed Microsoft’s most utilities and a guarantee for
stringent tests - performed future success. All these
by Lionbridge and VeriTest, elements taken together
independent software make UMAX the best solution
testing agencies - and meets for utilities currently available
Microsoft’s highest standards. on the market.
This label assures that
Leveraging on Microsoft technologies
Communicate with other applications within your IT landscape
and external third party systems guaranteeing the consistent
flow of data within UMAX, your business and the market.
UMAX seamlessly integrates with Microsoft Office, offering
common tools for document output, bulk upload of data and
communicating with internal and external clients.
Through Visual Studio, utilities can extend the UMAX
solution with extra modules, tailor-made add-ons or offer web
services to their customers, guaranteeing flexibility.
Through SQL, data is stored in a secure and consistent manner,
offering instant reporting and clear-cut business intelligence,
enabling utilities to be and stay in control of their business.
The cloud solution from Microsoft empowering utilities to
store ‘big data’ & to source extra processing power for heavy
processes such as: smart meter data and real time billing.

12. 10
Intergas opted for smart flexibility
Managing the grid at a lower cost
Profile keep track of its operational
Intergas manages a natural management. “UMAX is
gas network comprising
3,150 km of pipelines Advantages
user-friendly
and 143,500 household • Optimal flexibility and extremely
connections. The aim of • Drastic reduction of
Intergas Energie is to cost-to-serve
flexible”
maintain and develop the • Better performance Martin Gordens - Intergas
natural gas transport • User-friendly ICT manager
network in an economic • Useful information in a
way. A way, moreover, that single application
guarantees the safety, • Limited customization
efficiency and reliability of needed
gas transport and takes into • Short lead time for
account the environment. invoices
• Seamless connection to
Challenge other IT systems
Intergas found itself in a
new business situation with
outdated software. So it
had to look for a suitable
automation package to make
its operational management
more efficient and to further
improve services for its
customers.
Solution
With the UMAX solution
Intergas now has one appli-
cation, instead of several, to

13. 11
What other customers have to say
UMAX, a proven solution supporting all utilities
Jeroen van Daal Koen Meersschaert Jeroen Bode
Delta multi-utility company AWW Eneco The Netherlands
“Thanks to UMAX we evolved “This software package was “UMAX has allowed us to
from the management of praised for its flexibility in a achieve three targets at once:
premises to the management study and for us this is very reduce the time to market by
of customers. We can offer important… In particular, developing new products very
them advice and help them to in order to keep up with the flexibly, cut the cost-to-serve
save energy. Moreover, now it numerous legal amendments and, gain a better insight into
is easy for us to create reports it’s essential for AWW to opt our sales processes and the
on everything we do. Before, for a real utility solution with a settlement of contracts.”
this was unthinkable.” proven track record.”
“UMAX offers us fast access to data
and efficient first line resolution”
Maurice Roovers - Intergas
Customer service manager

14. 12
Who benefits from the power of UMAX?
Discover why they chose UMAX
Belgium
E.ON A.G. - one of the Previously, multi-utility To turn its promises - as a
world’s largest power and company Delta used a new entrant on the Belgian
gas groups – together with variety of systems to manage retail energy market - into
E.ON IT GmbH recently customer relations, prepare reality, Eneco Belgium was
chose UMAX and Microsoft invoices, manage contracts looking for an efficient IT
Dynamics AX 2012 as the and follow up sales. The solution to support the
solution to support the future company looked for a new company in managing its
growth of their business. and more streamlined ERP new business activities
They consider it to be a direct system. Today, UMAX, based and customer base. After a
and practical alternative to on Microsoft Dynamics AX, thorough study of the market,
SAP-ISU. supports Delta in its day to Eneco chose UMAX.
day tasks.

15. 13
The Netherlands
VMW’s IT infrastructure for The drinking water producer Eneco wanted to streamline
customer management was AWW decided to change to its IT systems and the
no longer able to support a process-driven method of business processes
its rapid evolution, and working in order to improve built around them, while
the mainframe used was its internal operations and simultaneously accelerating
unwieldy and expensive to services. Integrated IT the development of new
maintain. So VMW looked support is an absolute must products and services. The
for a more flexible and more for achieving this. AWW company wished to adapt
cost-effective system for chose to implement UMAX its systems for e-business
automated billing and better essentially because of the applications to improve
customer follow-up. After a flexibility it offers. customer service and reduce
public tender, VMW opted for transaction costs. For that
the UMAX solution for water reason they opted for UMAX.
companies (over SAP).
UMAX, your best guarantee for future success!
• Optimize operational margins via efficient project and
service management
• Manage clients flexibly & efficiently via UMAX’
integrated crm processes
• Manage your performance instantly, through the UMAX
control framework

16. 14
Other UMAX software solutions
Supporting all market roles & commodities
UMAX is available in four
standard configurations. Each
configuration is carefully
tailored to the needs of a
particular role in the utility
market and supports different
commodities. UMAX for UMAX for
Suppliers Integrated
All UMAX solutions are B2B - B2C Utilities
modular and scalable. The
solution grows as your The solution for utility The solution for utilities
business grows. Moreover, suppliers operating in active in a regulated market
the business solution can be a deregulated market, or executing multiple
fully integrated in existing IT supporting all commodities market roles
landscapes.
The solution for utility The solution for companies
companies active in the active in managing the
deregulated and regulated distribution net and grid
water markets related activities
Discover the other UMAX
solutions through
www.umaxsolutions.com,
our brochures or contact
one of our partners. UMAX for UMAX for
Water Distribution
Companies Companies

17. 15
Registered implementation partners
Delivering the power of UMAX to your doorstep!
UMAX is a global, standardized and packaged software
solution for utilities. However, as in any other business,
utilities have to comply with the (local) regulatory, judicial
and fiscal standards and requirements. R E G I S T E R E D PA RT N E R
Consequently, UMAX needs to be loaded with knowledge
of local markets and industries. For that reason, UMAX is
implemented by partners who are familiar with and fully
understand the utility industry in your region or market.
Each of these partners has been thoroughly screened,
selected and trained to deliver you the best services (adapted
to your market & industry) combined with the power of a
standardized, out-of-the-box and proven software solution -
offered by UMAX.
Ideal basis for success:
Find a UMAX registered
• a standardized ‘out-of-the-box’ solution
implementation partner
• built on a ‘leader of industry’ platform
for your region on
• configured to the needs of your utility company
www.umaxsolutions.com
• adapted to the local market and industry standards

18. 16
Your notes on UMAX
Write your ideas down, here!

19. Smart flexibility.
Delivered.

20. Want to know more about UMAX?
Please contact us.
UMAX is a product of Itineris. Itineris is a 100% utility industry focused,
business and IT application consulting group with offices in Belgium,
The Netherlands and North America.
Itineris offers innovative software solutions built on the Microsoft
Dynamics AX® platform and related IT services for utilities.
Europe North America
ITINERIS (HEADQUARTERS) ITINERIS (USA & Canada)
Xavier De Cocklaan 24 PO Box 680451
9831 Deurle Marietta, GA 30068
Belgium USA
info@umaxsolutions.com info@umaxsolutions.com
ITINERIS (The Netherlands)
Bredaseweg 106a
Other regions
4902 NS Oosterhout Please contact the headquarters,
The Netherlands we will bring you in contact with the
info@umaxsolutions.com most suitable implementer.
Discover more
Web: www.umaxsolutions.com
E-mail: info@umaxsolutions.com
Twitter: umax_solutions
YouTube: umaxsolutions