1. Isaiah K.L. Chan
Flat 3B,
27 Broadcast Drive,
Kowloon Tong,
Kowloon
Hong Kong.
Dear Sir,
I am a Chinese, graduated from Keele University (U.K.) in Electronics & Applied
Statistics with Operational Research years ago. I also obtained a Diploma for Management of
Smaller Companies from Chinese University of Hong Kong and after that, I was conferred an
MBA degree by the Oklahoma City University, U.S.A.
I have worked with Shun Hing Electric Service Centre as Assistant Manager in their
Audio/Visual Department from 1988 to 1991. My main responsibilities were assisted the
Department Head in structure re-organization, planning, policy-making, execution and
supervised the overall operation of the department.
In 1991, I have joined Y.S.Tso Ltd. as Customer Service Manager in charge of their
Customer Service Department. My main responsibilities were restructuring the department,
responsible for the department profit and lost, develop Customer service team, introduced
Maintenance Scheme, new product evaluation, spare parts inventory control. From 1994
onwards, I was further put in charge of the Warehouse and Transportation Department.
In 1995, Y.S.Tso Ltd. was taken over by Jebsen & Company Ltd. and from then, I was
appointed as General Manager in Logistics and Property Department of Jebsen & Company
Ltd. During these years, a Bar-code inventory control system was successfully implemented. I,
in 6 months time & with the cooperation of my staff, successfully completed the system and
maintained an important agency for the company. In the last two years, by re-engineering the
department and improving efficiency, I have managed to reduce the overall cost by 15% and
provide logistics service to two outside companies.
On the property side, I was responsible for the subletting, planning, renovation and
maintenance of all Jebsen’s office, Holiday house and industrial buildings in Hong Kong and
China. In addition, the scope of work included the scheduling of other services such as PABX,
IT cabling, Preventive maintenance scheme negotiation and all the movement of divisions
from one building to another or from one floor to another.

2. In June, 2003, I have joined bigboXX.com Limited as Manager – Facilities, Supply Chain
& Logistics. During these years, I have introduced KPI program in Warehouse and developed
two additional warehouses for Record Management Services. In addition, I have introduced
office relocation services and renovation services for the company. I have successfully
relocated Hutchsion Gobal Crossing Limited and Hutchsion Telecom Hong Kong Limited
from Whampoa Harbour Front to Terminal 9.
I have also successfully relocated our own warehouse – 189,000 sqft in March, 06 and
just within three weeks, all services are resumed normal.
I was with A.S. Watson, China from September,2006 to April,2008 to manage a
150,000 sqft Distribution Centre which is China Region Headquarter. I have introduced KPI
program in DC and consolidated 5 warehouses into one within 2 weeks. Furthermore, I have
implemented three new control systems (EXE 4000, Bar code tracking system and RF control
stock take system) successfully to improve the accuracy of the inventory and the efficiency of
the operation team. Within a period of six months, the picking efficiency has increased 3
times. With workload increased 40% but manpower has reduced 20%.
I was with Mannings China station in Guangzhou as Supply Chain Director from
December,2009 to April,2011. I was in charge of logistics team as well as inventory control
team. The major achievements are in three months that I have put the warehouse back on
track in terms of cost and operation. Inventory reduced 35% in six months. Introduced KPI
and lead the team to triple up their productivity. Total DC cost is reduced from 6.5% to Sales
down to 1.7% to Sales. It was management that counts. It is unfair to exaggerate what has
been done but I wish to have a chance to prove how it can be done.
From November,2011 till April,2012, I was working with Warnaco Co. Limited as
Distribution Manager to design and built their Regional DC in HK.
From April ,2012 till July,2015, I was Director of Business Optimization with Advance
Watch Co. (Far East) Ltd in charge of Logistics operation and inventory control. I was in-
charge of their factory warehouse as well as warehouse in 3PL in Shenzhen. The warehouse
was designed and built and relocated in Futain in year 2013.
For your easy reference, I have enclosed my full resume and I look forward to receiving
your favorable reply.
Thank you.
Yours sincerely,
Isaiah K.L. Chan

3. CURRICULUM VITAE
NAME : CHAN KAR LAI , ISAIAH
ADDRESS : Flat 3B, 27 Broadcast Drive, Kowloon Tong, Kowloon, Hong Kong
TEL. NO. : 51321219
DATE OF BIRTH : 25-11-1963
AGE : 52
SEX : MALE
NATIONALITY : BRITISH
ID NO. : G033023(9)
Email: isaiah28@netvigator.com
PROFESSIONALSHIP:
AMABE - ASSOCIATE MEMBER OF ASSOCIATION OF BUSINESS EXECUTIVE (U.K.)
P..MGR (CIM) - PROFESSIONAL MANAGER OF THE CANADIAN INSTITUTE OF MANAGMENT
(CANADA)
QUALIFICATIONS :
MBA DEGREE
May-90 COURSE : MASTER IN BUSINESS ADMINISTRATION
AWARD : HON. PASSED
(12 SUBJECTS - GARDE A IN 9 AND GRADE B IN 3)
AWARDED BY : OKLAHOMA CITY UNIVERSITY , U.S.A.
DEGREE
Jul-87 PRINCIPLES : ELECTRONICS
A.S.O.R. (APPLIED STATISTICS & OPERATIONAL RESEARCH)
SUBSIDARY : COMPUTER SCIENCE
PSYCHOLOGY
AWARD : 3rd CLASS HON .
AWARDED BY : UNIVERSITY OF KEELE, UNITED KINGDOM

4. DIPLOMA
Mar-89 COURSE : SMALLER COMPANY MANAGEMENT
AWARD : PASSED
AWARDED BY : CHINESE UNIVERSITY OF HONG KONG , H.K.
CERTIFICATE
May-88 COURSE : HOW TO IMPROVE SALES PERFORMANCE THROUGH
BETTER PLANNING , PROSPECTING & CLOSING .
AWARD : PASSED
AWARDED BY : DUN & BRADSTREET INTERNATIONAL (H.K.)
Oct-99 COURSE: SAFETY INSPECTION
OFFICE SAFETY
AWARD: PASSED
AWARDED BY : TRAINING CERTIFICATE BY OCCUPATION SAFETY & HEALTH
COUNCIL
Dec,2000 COURSE: EXECUTIVE CERTIFICATE IN ELECTRONIC COMMERCE
AWARD : PASSED
AWARDED BY: POON KAM KAI INSTITUTE OF MANAGEMENT (HKU)
SEMINAR TRAINING :-
Strategic Logistics Management by Asia,Inc. School of Management - 3 days seminar in Singapore
Certificate in Logistics Management
EDUCATION :
09/1976 - 07/1978 CLEMENTI MIDDLE SCHOOL, H.K. M.1 - M.2
09/1978 - 07/1983 ST.EDMUND'S SCHOOL , CANTERBURY,U.K. 'O' &'A' LEVEL
10/1983 - 07/1987 KEELE UNIVERSITY , KEELE , U.K. UNDERGRADUATE (B.A.)
03/1988 - 03/1989 CHINESE UNIVERSITY OF HONG KONG , H.K. DIPLOMA COURSE
05/1988 - 05/1988 DUN & BRADSTREET INTERNATIONAL (H.K.) CERTIFICATE
11/1988 - 05/1990 OKLAHOMA CITY UNIVERSITY , U.S.A. POSTGRADUATE (M.B.A.)

5. WORKING EXPERIENCE :-
COMPANY POSITION YEAR DUTIES
Sky Treasure Technology Limited Director
08/15-
present Logistics Consultant and Selling 3-D pen to UK
Advance Watch Co. Limited
Warnaco Co. Limited
Mannings China
Director of Business
Optimization
Regional Distribution
Centre Manager
Supply Chain Director
04/12-07/15
11/12-03/12
12/08-04/11
In charge of 3PL operation and inventory
control.
In charge of Regional Distribution Centre
In charge of all Supply Chain functions
Guangzhou Watson’s Personal Care Stores
Ltd. DC. Manager 9/06- 3/08 In charge of DC operation, distribution
bigboXX.com Limited
Senior Manager -
Facilities, 4/08 –11/08 IN CHARGE OF WAREHOUSE, SUPPLY
Supply Chain and 7/05 – 8/06 CHAIN, DISTRIBUTION AND BUSINESS
Logistics 6/03 - 5/05 DEVELOPMENT
Gammon Security & Technology Ltd. General Manager 3/03 - 6/03 IN CHARGE OF SERVICE,
CUSTOMER SERVICE, WAREHOUSE,
PURCHASING AND IT DEVELOPMENT
JEBSEN & CO. LTD GENERAL MANAGER 7/96 - 1/03 IN CHARGE OF LOGISTICS &
PROPERTY DEPARTMENT FOR
JEBSEN GROUP IN H.K./CHINA
Y.S.TSO LTD. SERVICE MANAGER 3/91 - 5/96 IN CHARGE OF SERVICE AND
WAREHOUSING/DISTRIBUTION
DEPT. IN ALL ASPECT SUCH AS
COMPUTER IMPLEMENTATION
SHUN HING ELECTRIC SERVICE ASST. MANAGER 11/89 - 3/91 ASSIST DEPARTMENT HEAD
CENTRE LTD. TO SUPERVISE THE DEPT.'S
OVERALL OPERATION .
- IMPROVE THE DEPARTMENT
EFFECTIVENESS
QUANTUM DESIGNS (H.K.) LTD. ENGINEER 9/88 - 10/89 IN CHARGE OF PRODUCTION
(PRODUCTION & EVALUATION OF NEW PROD.
MARKETING) MARKETING PLANNING

6. RESPONSIBILITY :
- SCHOOL TEAM IN : TABLE TENNIS (CAPTAIN) , CHESS (CAPTAIN) , BADMINTON (1978-83)
- UNDER MONITOR ( 1982-83 )
- CHAIRMAN OF CHESS CLUB AND BRIDGE CLUB (1982-83)
- BRITISH ASSOCIATION YOUNG SCIENTIST SOCIETY KENT REGION'S TREASURER (1982-83)
- CHINESE SOCIETY'S TREASURER ( 1984-85 )
- ORGANIZER OF H.K. SOCIETY INTER-UNIVERSITY SPORTS DAY (1985-86)
AWARDS :
H.K. INTER-SCHOOL BADMINTON CHAMPION (1978)
H.K. INTER-SCHOOL SHOTPUT CHAMPION (1978)
SCHOOL PRIZE :
PFIZER PRIZE FOR MATHEMATICS (1980-1981)
PFIZER PRICE FOR UNDER MONITOR (1982-1983)
SCHOOL COLOUR FOR BADMINTON (1982-1983)
Experience – details
Aug 2015 to present Sky Treasure Technology Limited
Position :- Director
Job description :- Sales of 3D pen to UK and as Logistics consultant for
China Logistics company for warehouse solutions and
Cargo Direct Train to HaiNan – GuoShing Logistics in
Guangzhou
Apr2012 to Jul2015
Position:-
Reports To:
Supervise:-
Achievement:-
Nov2011 to Mar2012
Position:-
Reports To:
Advance Watch Co.(Far East) Limited
Director of Logistics and Inventory Control
President
In charge of Logistics operation and Inventory Control
Reduce inventory of 60% within a year
Relocate 3PL warehouse to reduce 23% of cost
Warnaco Co. Limited
Regional Distribution Centre Manager
Director of Logistics
Regional DC

7. Supervise:-
Achievement:-
Dec 2008–Apr 2011
Develop Dynamic Picking location
广东万宁连锁商业有限公司
Mannings Guangdong Retail Co. Ltd.
Position: Supply Chain Director
Reports To: CEO
Supervises: Logistics Department – Distribution Centre of over 50,000sqft
- Distribution outsource team of 40 trucks
- Team of staff over 80
Responsibilities: 1. Total cost control of the Distribution Centre
2. Improve efficiency of the Department
3. Monitor and supervisor outsource contractor
4. Inventory control – minimize carrying stock level to16 days
Achievemen ts: 1. Developed a new warehouses of 50,000sqft in Shanghai
2. Developed and implemented new incentive scheme (KPI) for
individual staff and improved efficiency
3. Developed new KPI (Key Performance Index) for Outsource
contractor
4. Developed and implemented new inventory control system, Bar
code Tracking system and RF control stock take system
Sep 200 6– Mar
2008
Guangzhou Watson’s Personal Care Stores Limited
Position: Distribution Centre Manager
Reports To: Logistics Director
Supervises: Logistics Department – Warehouses of over 150,000sqft
- Distribution outsource team of 40 trucks
- Team of staff over 250
Responsibilities: 5. Total cost control of the Distribution Centre
6. Improve efficiency of the Department
7. Monitor and supervisor outsource contractor
8. Inventory control – minimize carrying stock level
Achievemen ts: 5. Developed and relocated a new warehouses of 150,000sqft
6. Developed and implemented new incentive scheme (KPI) for
individual staff and improved efficiency by 30%
7. Developed new KPI (Key Performance Index) for Outsource
contractor

8. 8. Developed and implemented new inventory control system, Bar
code Tracking system and RF control stock take system
Motiva tion for
Leaving:
Wish to broaden the network in Asia pacific region (include China)
June 2003– Sep
2006
bigboXX.com Limited
Position: Manager – Facilities, Supply Chain and Logistics
Reports To: Chief Operating Officer (Company Head)
Supervises: Logistics Department – 2 Warehouses of over 230,000sqft
- Distribution outsource team of 25 trucks
- a team of staff over 40
Supply Management Department – Monitor over 10,000SKU inventory
level
- a team of 5 inventory planners
Business Development Department – Record Management operation
- Recycle product operation
- Relocation services for Office
- Relocation for data centre
- Design/Build for data centre
- Design/Build for Office
Responsibilities: 9. Total cost control of the Logistics Department
10. Improve efficiency of the Department
11. Monitor and supervisor outsource contractor
12. Provide 3rd
party logistics services
13. Monitor Record Management operation
14. Monitor Recycle product operation
15. Cost control of Relocation and Renovation services
16. Inventory control – minimize carrying stock level
17. Reduce shortage rate
18. Reduce aging stock
19. Develop Vendor Management Information system
20. Develop new business model
21. Develop Customer survey program for delivery
Achievemen ts: 9. Developed two new warehouses of 210,000sqft
10. Developed and implemented new incentive scheme (KPI) for
individual staff and improved efficiency by 30%
11. Developed new KPI (Key Performance Index) for Outsource
contractor
12. Developed new inventory control policy

9. 13. Reduced aging stock from 8.5% to less than 5%
14. Reduced shortage rate from 8% to less than 2%
15. Reduced Logistics cost by 33%
16. Reduced stock variance from 220K to less than 3K in 3 consecutive
counts
17. Developed 4 new business and generated 6 million revenue yearly
Motiva tion for
Leaving:
Wishing to broaden the working experience to world wide level
Performance is reached the maximum level in present company, thus,
looking for further self and job satisfaction
Mar 2003 – May
2003
Anglo East Surety Limited (Gammon Security & Technology Ltd)
Position: General Manager
Reports To: Managing Director
Supervises: Technical Service Department
Customer Service Department
Purchasing Department
Warehouse and spare part Department
IT department
Security Control Room Department
Responsibilities: 1. Technical Service Department
- Service / Installation / Maintenance order planning
- Technical training scheduling
- Design and develop service work flow
- New Product evaluation
- Define and evaluate outsourcing strategy and cost
2. Customer Service Department
- Customer hotline
- Ordering processing
- Quotation processing
- Develop Customer service training program
- Develop Key performance Index for department
3. Purchasing Department
- Vendor evaluation
- Develop costing comparison system
- Reduce cost
- Reduce inventory level
- Develop replenishment system
4. Warehouse and Spare part Department
- Develop stock location code
- Develop stock buffer level
- Develop Spare part analysis system
5. IT Department
- System Development
- Analysis report program development

10. - New equipment evaluation
6. Security Control Room Department
- Control room manpower planning
- New equipment evaluation
- Customer service training
- Customer data base maintenance
- Customer survey
Achievemen ts: 1. Reduce cost by 20% within 1st
month
2. Develop Customer service training program
3. Develop Key performance Index for department
4. Develop costing comparison system
5. Develop replenishment system
6. Develop stock location code
7. Develop stock buffer level
8. Develop Spare part analysis system
9. Analysis report program development
10. Maintain as one of the lowest false alarm company
11. Obtained Design and installation of security equipment license from
HK Police
Reasons for
leaving:
Have better aspect with Larger scale of Company
Jan 1994 – Jan
2003
Jebsen & Co. Limited
Position: General Manager
Reports To: Divisional General Manager/Broad Director
Supervises: Logistics Department - a team of 80 staff and 20 trucks
- Outsource warehouse
Property Department – Group properties in Hong Kong and China
Responsibilities: 1. Cost reduction of the department
2. Setup warehouse facilities in China
3. Reorganize the department with implementation of KPI program
4. Computerize the Department to handle 30,000 SKU with Bar code
5. Develop new fleet management system
6. Design outsource strategy and evaluate cost
7. Design and schedule training program for the Bar code system
8. Redefine work flow
9. Group Property leasing
10. Handle Group property renovation and relocation work

11. 11. Design and define work flow of the relocation and renovation work
12. Property facilities management – PABX, Alarm control, CCTV and
smart card entry system
13. Construction of Motor car service centre – Design and build
Achievemen ts: 1. Logistics cost is reduced by 45%
2. Developed outsource warehouse in Guangdong Province
3. Implementation of KPI program
4. Developed Bar code computer system for Warehouse within 6
months
5. Redefine workflow to maintain a major brand distributorship
6. Develop new fleet management system
7. Lease out 90% of vacant space
8. Fully utilized empty space by effective space planning
9. Reduced 30% cost in PABX maintenance services
10. Renovation of Motor Service Centre (21 million)
11. Relocation and renovation of Motor Car showroom (Prosche Centre)
12. Construction of Motor car service centre – Design and build
13. Renovation of Shanghai and Beijing office
Reasons for
leaving:
Redundancy – Construction of Motor car service centre is dropped and
Logistics cost control and computerization is completed
Mar 1991 – Jan
1994
Y.S.Tso Limited – Sole distributor of AKAI
Position: Service Manager – A/V equipment
Reports To: Managing Director
Supervises: Customer service Centre
Warehouse Department
Transportation Department
Responsibilities: 1. Plan and implement the restructuring of the service centre
2. Responsible of service centre profit and lost
3. Computerization of service centre
4. Redefine service strategy and warranty strategy
5. Plan and implement Preventive Maintenance scheme (Part of
Customer Relation Management system)
6. Develop spare parts inventory control system
7. Plan and implement Macau service centre
8. Evaluate new products
9. Communicate with Japan manufacturer for technical aspect
10. Develop Fault rate report system
11. Monitor a warehouse space of 12,000sqft with two outside
warehouses
12. Design and implement a fleet control system
13. Manage five motor cycles and 5 trucks for service and distribution
14. Design and implement of customer call centre for order processing

12. 15. Schedule of technical training from Japan and internally
Achievemen ts: 1. Service centre handle 200 calls a day with only 5 staff
2. Warehouse space utilization rate is 95%
3. Fault rate is dropped from 5% to less than 1%
4. Fleet management system improved the service level by 25%
5. Developed Macau Service centre
6. Developed Preventive Maintenance system and led to a sales growth
of 60%
Reasons for
leaving:
Promoted to Jebsen & Co. Limited as General Manager
Nov 1988 – Feb
1991
Shun Hing Electric Services Centre Ltd. – National,Panasonic,JVC
Position: Assistant Manager – Audio/Video Department
Reports To: Executive Director
Supervises: Audio and Video Department – A team of over 100 technician
Responsibilities: 1. Assist Department head
2. Design and implement of Service strategy
3. Policy Making and implementation
4. Service order distribution planning
5. Define work flow of Service order data processing
6. Training Committee member to schedule the training course
7. Computer Committee member to computerize the company
Achievemen ts: 1. Improved the efficiency by 15%
2. Renovated the Service Centre with recommendation
3. Service centre is computerized within a year
Reasons for
leaving:
Have a chance to in charge a service centre
Sep 1987 – Oct
1998
Quantum Designs(HK) Limited
Position: Production and Marketing Engineer
Reports To: Director
Supervises: A team of 7 Technician

13. Responsibilities: 1. Computer Product and sales support
2. Hardware and software installation
3. Handle Customer site service order
4. In charge of production line of computer mother broad
5. Timing schedule of production
6. New product evaluation
7. Material and stock control
Achievemen ts: Capable in fulfilling all the works in high standard
Reasons for
leaving:
Relocation of factory