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Social Media Case
Study
Kali Kardas, 2018
Overview
What makes a GOOD
social media post?
BRAND
ALIGNMENT
VISUAL
APPEAL
USER
ENGAGEMENT
Daymond John
Facebook
Uses video, a higher engagement
format
Mentions his user name for other
platforms to encourage new followers
Simple caption
Strong message
Represents his gritty entrepreneur brand
image
Picture is clear, audio is good.
Link to post
Duolingo
 Using brand colors
and graphics
 Encourages new
ways to use the
app
 Clear
communication
Cisco
 Uses platform to engage
and celebrate employees
all over the world
 Fun picture but still
keeping relevant to the
work Cisco does
 Well composed photo
 Tags the employee who
originally posted
Room to Improve
The next few examples are posts
that could have done better
Indeed
ØGraphic is mostly words, which is known
to decrease engagement
ØMany negative comments with no
responses shows either poor or no
community management
ØDoes not ask for user input, or give a call
to action such as “Read our list!”, etc.
International Foodservice
Distributors Association
ØGraphic is mostly words, which is known
to decrease engagement
ØContent is somewhat relevant, but from
another source that isn’t tagged
ØNo additional insight or questions in the
caption
ØZero likes, comments, shares

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Social Media Post Evaluations

  • 2. Overview What makes a GOOD social media post? BRAND ALIGNMENT VISUAL APPEAL USER ENGAGEMENT
  • 3. Daymond John Facebook Uses video, a higher engagement format Mentions his user name for other platforms to encourage new followers Simple caption Strong message Represents his gritty entrepreneur brand image Picture is clear, audio is good. Link to post
  • 4. Duolingo  Using brand colors and graphics  Encourages new ways to use the app  Clear communication
  • 5. Cisco  Uses platform to engage and celebrate employees all over the world  Fun picture but still keeping relevant to the work Cisco does  Well composed photo  Tags the employee who originally posted
  • 6. Room to Improve The next few examples are posts that could have done better
  • 7. Indeed ØGraphic is mostly words, which is known to decrease engagement ØMany negative comments with no responses shows either poor or no community management ØDoes not ask for user input, or give a call to action such as “Read our list!”, etc.
  • 8. International Foodservice Distributors Association ØGraphic is mostly words, which is known to decrease engagement ØContent is somewhat relevant, but from another source that isn’t tagged ØNo additional insight or questions in the caption ØZero likes, comments, shares