Workshop by Charlotte Hall, Innovation Agency: Reflecting on our learnings for our next project for PReCePT at the North West Coast Maternity and Neonatal Learning System: PReCePT Celebration event on Wednesday 20th November at Haydock Park Racecourse

1. Workshop: Reflecting on our
learnings for our next project
Charlotte Hall, Programme Manager for Engagement,
Innovation Agency

2. Personal Reflections
My own involvement
How did I participate?
What did I see, hear, experience, learn?
Did I get any new ideas?
Did I enjoy the work?
Could I have worked smarter, harder?
Did this challenge me or help me grow?

3. Personal Reflections
Our specific team work
Describe the work…
What did the team do?
Who lead?
Who followed?
Did we have the necessary resources?
Did the team actions agree with its norms?
How did we connect our actions to our learning?

4. Personal Reflections
The big picture
What did the team accomplish?
How did those served seem to respond?
Could we have completed the project differently?
What should be done in the future?

5. What’s Working? What’s Challenging?
• Identifying areas for
improvement

6. Transparency
Leadership
Psychological
Safety
Negotiation
Teamwork &
Communication
Accountability
Reliability
Improvement
&
Measurement
Continuous
Learning
Engagement of Patients
& Family
• Facilitating and mentoring
teamwork, improvement,
respect and psychological safety.
• Creating an environment where
people feel comfortable and have
opportunities to raise concerns or ask
questions.
• Being held to act in a safe and
respectful manner given the
training and support to do so.
• Developing a shared understanding,
anticipation of needs and problems,
agreed methods to manage these as
well as conflict situations
• Gaining genuine agreement on
matters of importance to team
members, patients and families.
• Regularly collecting and learning
from defects and successes.
• Improving work processes and patient
outcomes using standard improvement tools
including measurements over time.
• Applying best evidence and
minimizing non-patient specific
variation with the goal of failure
free operation over time.
• Openly sharing data and other
information concerning safe, respectful
and reliable care with staff and partners
and families.
© IHI and Allan Frankel
Learning System
Culture
Where do your areas for improvement sit?

7. Concern
Influence
Control
Longer-term goals and
ambitions that currently sit out-
with our control and influence
Short term activities that
we have some influence
over
Immediate tasks we can
do now to create energy
Circles of Influence