In this webinar, Ingenico's industry experts provide insight into how unattended solutions can help redefine payments for merchants.

1. Redefining Payments with
Unattended Solutions

2. Welcome

3. Agenda
• Introduction
• About Ingenico Group + About Avanti Markets
• Evolution of Unattended Payments + Market Drivers & Benefits
• Unattended Payment Use Cases
• Customer Success Story
• 7 Things to Consider When Implementing Unattended
Payments Solutions
• Unattended Solutions Overview
• Q&A

4. 4
Speaker Introduction
John Menzel
Senior Manager, Unattended
Solutions
North America / Ingenico
Group
John Reilly
President
Avanti Markets

5. About
Ingenico
Group

6. 6
Ingenico Group U.S. offer / end-to-end solutions
Mobile
Solutions
Security
Solutions
Smart
Terminals
Services &
Support Unattended

7. 7
Merchant solutions and services / adapted to each
industry
&
MICRO MARKETS

8. About
Avanti
Markets

9. 9
Leading Innovation in Unattended Retail
• Nationwide network of markets serving companies
and consumers
• Continuously redefining the unattended market
experience
• Focused on delivering a unique customer
experience supported by a secure and robust
Operating System to manage these markets
INSIGHT, INNOVATION, IMPACT

10. 10
More than just a
micro market
solutions provider
• Avanti Markets delivers impactful
experiences for micro market operators
and consumers through innovation,
technology and excellent products and
services
• Started with just one soda machine in
1976, Avanti Markets is now the trusted
leader with the largest independent
operator network in the U.S.
Title of the presentation - DD/MM/YYYY

11. Unattended
Payments
Evolution + Market Drivers + Benefits

12. 12

13. 13
Unattended Payments
Market Drivers
• Of the 15 million self-service
points, 7 million are potential
candidates for cashless
 2 million are cashless-enabled
• Kiosk industry will reach $1
Billion by 2021
• Consumers prefer cards over
cash
• Consumers are increasingly
using mobile wallets
• Growing concern for security
within vending/self-service

14. 14
Unattended Cashless Payments
Benefits
• For the consumer
 Convenient & easy-to-use
 Flexibility to pay with any method
 Enhances customer experience
 Faster service
 Allows self-sufficiency and autonomy
• For the merchant
 Connect with consumers, virtually anywhere
 Reduces labor costs
 Creates new revenue streams
 Increases security with EMV acceptance
 Ability to sell higher ticket items
 New upsell and advertising opportunities

15. Exploring
the
Possibilities
Unattended Payment Use Cases

16. 16
Exploring the Possibilities / secure payment solutions
Security is at the forefront of unattended payments:
P2PE
S-RED
EMV
NFCMobile Wallets
Contactless

17. 17
Parking Lots & Garages
• Traditional Process:
 Manual entry & exit process
 Long lines
 Customer service suffers
• With an unattended kiosk:
 More automated entry & exit process
 Seamless driver parking experience
 Lower turnover rate
 Increased security with less cash
and flexible payment options – credit
card, mobile wallets, etc.

18. 18
Retail
 Creates new revenue streams
 Provides faster checkouts
 Allows a “pay now and pick up later”
model – frees up floor space
 Extends retail to new locations,
without increased labor costs
 Allows consumers to explore digital
catalogue without the pressure of
meeting with a sales rep
 Allows instant gratification that
millennial shoppers demand

19. 19
Restaurants
• Inside & Drive-Thru
Opportunities:
 Allows a convenient order, pay and
pick-up model inside the restaurant
 More secure drive-thru – customer
holds on to payment card
 Faster service / reduces long lines
 Increased order accuracy –
customer inputs and customizes
their order
 Increase average sales ticket up to
20%

20. 20
Ticketing
 Allows movie theatres,
transportation providers and more
to service many customers at one
time
 “Mobility as a service” will allow
single funding account and ticket
across multiple means of
transportation
 Doesn’t require a lot of real estate
 Allows consumers to be self-
sufficient
 Open payments will allow
consumers to use bank cards in
mass transit

21. 21
Retail Pharmacy Dispensers
 Extends the pharmacy operating
hours that are usually limited to a
short window
 Gives customers more flexibility to
pick up prescribed medications any
time
 Provides after-hour access to
essential over-the-counter
medications
 Increases customer loyalty and
retention

22. 22
Bill Payment
 Great for utility, phone, and other
service providers
 Accept customer payment anywhere
 Reduce bad debt and cost of
collections

23. 23
Hotel & Lodging
 Engage with guests on their terms
 Reduce staffing requirements
 Save costs
 Speed up the check-in process
-Review reservations
-Make reservation changes
-Program room keys

24. 24
Vending + Micro Markets
 Convenience of quick
entry and
exit process
 Flexible payment options
– stored value, credit
card, contactless, mobile
and biometrics
 Increased security

25. 25
Avanti Markets / Customer Success Story
CHALLENGES / OPPORTUNITIES
 Challenges
o Recertifying as a Level 1 Merchant with over 6,000
touch points
o To minimize the scope, needed E2EE/P2PE
encryption capabilities
• Opportunities
o Combining EMV, NFC, and MSR into one device minimized
retrofit fit costs over time for our customer base
o Centralize processing and reconciliation
o Working with a well known brand to ease the minds of
our customers

26. 26
Avanti Markets / Customer Success Story
SOLUTION
 Avanti Markets worked with our partner Bank of America Merchant
Services (BAMS) to identify and select the device best suited for
our business
 The Ingenico iUC285 payment device offered:
o Encryption
o EMV, NFC, MSR
o Brand Name

27. 27
Avanti Markets / Customer Success Story
RESULTS
 E2EE/P2PE certification and scope reduction, isolating
and totally encrypting personal cardholder data to the
electronic payment device only and limiting the
decryption capabilities to First Data only
 PCI Level 1 Certification without having to rewrite our
kiosk application
 EMV, NFC, and MSR capabilities all in one device,
lowering the deployment costs for our customers
 Increased payment security
 Enhanced consumer experience
 Improved efficiency
 Enabled the acceptance of all payment types

28. 7 Things to
Consider When
Implementing
Unattended
Payments
Strategies to Deploy Unattended
Payment Solutions

29. 29
Unattended Payment Strategy / 7 things to consider

30. 30
Unattended Payment Strategy / 7 things to consider

31. Ingenico Group
Unattended
Payment
Solutions
Overview

32. 32
Ingenico Group / secure unattended cashless offerings

33. 33
Ingenico Group / secure unattended cashless offerings

34. Q&A Session