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Chat with Jonah Berger
author of “Contagious: Why
Things Catch On”
April 30, 2013
2
Jim Williams
VP Marketing, Influitive
Your Presenters
Jonah Berger
Assistant Professor of Marketing
Wharton School
University of Pennsylvania
3
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Submit your text question using
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Via the hashtag #jonahchat
Note: A recording will be made
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How to participate
HOUSEKEEPING
Jonahberger.com@j1berger @influitive #jonahchat
fulfillment
reciprocity
Loyalty
validation
recognition
Jonahberger.com@j1berger @influitive #jonahchat
Jonah Berger
Jonahberger.com
@j1berger
“Word of mouth generates more than twice the
sales of paid advertising in categories as diverse as
skincare and mobile phones”
--McKinsey Quarterly
Jonahberger.com@j1berger @influitive #jonahchat
Psychology > Technology
Jonahberger.com@j1berger @influitive #jonahchat
Jonahberger.com@j1berger @influitive #jonahchat
Focus on the message,
not the messenger.
A formula.
Engineer content to make it more
viral or talkable
Craft Contagious Content
Jonahberger.com@j1berger @influitive #jonahchat
Six key
STEPPS
Social Currency
Triggered
Emotion
Public
Practical Value
Stories
Jonahberger.com@j1berger @influitive #jonahchat
Social Currency
Choices communicate information
Jonahberger.com@j1berger @influitive #jonahchat
Applying the concept
(1) Make People Feel Like Insiders
Jonahberger.com@j1berger @influitive #jonahchat
(2) Find the Inner Remarkability
Surprising, novel, or interesting
Jonahberger.com@j1berger @influitive #jonahchat
Triggers
Triggers
Top-of-mind means tip-of-tongue
Jonahberger.com@j1berger @influitive #jonahchat
Jonahberger.com@j1berger @influitive #jonahchat
Peanut butter and …..
Rum and …..
“weekends are made for Michelob”
Jonahberger.com@j1berger @influitive #jonahchat
Applying the concept
(1) Pick Prevalent Triggers
Jonahberger.com@j1berger @influitive #jonahchat
Emotion
Jonahberger.com@j1berger @influitive #jonahchat
Public
Jonahberger.com@j1berger @influitive #jonahchat
Practical Value
Stories
Did you know that Subway
has 5 subs under 5 grams of
fat?
Jonahberger.com@j1berger @influitive #jonahchat
Build a Trojan horse
Story
Jonahberger.com@j1berger @influitive #jonahchat
Panda cheese
Jonahberger.com@j1berger @influitive #jonahchat
Six key STEPPS
to word of
mouth
Social Currency
Triggered
Emotion
Public
Practical Value
Stories
Jonahberger.com@j1berger @influitive #jonahchat
Thank you.
Jonahberger.com
@j1berger
Questions?
#jonahchat

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On Demand webinar: Jonah Berger

Editor's Notes

  1. A new way to measure word-of-mouth marketingwom - #1 influencer of B2B purchase decisions, 84% of people said wom influences purchase decisions http://www.forrester.com/2011+Social+Technographics174+For+Business+Technology+Buyers/fulltext/-/E-RES58564
  2. East village
  3. If it is difficult to get people will (a) want to get it and (b) tell others they got itRue LaLaSmartBargainsNew Apple products
  4. Its so bad its good?Easy to parody?300 million views 2011
  5. Sales were down 25%Increased from 300 to 500 million
  6. In mid-1999, Apple unveiled its new consumer laptop, the iBook G3. Available in a variety of bright, bold colors and sold with integrated wireless networking, it was a huge commercial success. But things change quickly in the world of technology and two years later Apple debuted the next generation of this popular laptop. It provided a more compact design, using only half the volume of its predecessor with 30% less weight. It also had a high resolution screen and an extra USB port
  7. If you had to pick someone to make a viral video, Ken Craig probably wouldn’t be your first guess. But Ken Craig is 86 years old. And the video that went viral? It’s about shucking corn.10 million
  8. Golden palace.comRon bensimhon