SRM - Supplier Relationship Management - For Procurement organizations.

1. SRM Scorecard Summary

2. SRM Program Elements
Formal Performance Value
Governance Management Creation
 Joint executive sponsorship  SLA management  Innovation initiatives
 Aligned organizational charts  Strategic & operational  Customer First (L2R)
 Clear roles & responsibilities scorecards  Strategic (revenue growth)
 Joint goals & objectives  Reciprocal feedback  Operational (efficiencies)
 Mutually beneficial outcomes  Scorecard action plans  Joint investment / risk sharing

3. SRM Evaluation Plan DRAFT
Element Evaluation Criteria Score
Improved exec sponsor relationships
Formal Written goals & objectives for TELUS and supplier
Governance Exec meetings at least every 6 months
ENABLERS
Other?
Customer driven SLAs in place
Performance Strategic scorecard completed annually
Management Scorecard action plans acted upon
Other?
Implemented innovation initiative(s)
OUTPUT
Baseline scorecard improvement of 100 BPS
Value Creation
Measurable impact on Likelihood to Recommend
Other?

4. Innovation Ideas: <Partner name>
Innovation Preliminary Idea Next Steps
Customer First
(L2R)
Strategic (revenue
growth)
Operational
(efficiencies)