1. Sarah Fahy, Global Head of Library Services
Allen & Overy LLP
Reshaping your team:
Threat or Opportunity
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2. How can we be positive about
change?
How can we identify the opportunities
change offers us?
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5. The ideal response
– Embrace the concept
– Work to perfect
– Contribute expertise
– Collaborate to create a working plan
– Work productively with consultants
– Direct the outcome based on the best way to meet the firms
needs
– Execute the plan
– In line with the wider firm process
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6. If you change the way you look at things,
the things you look at change
Wayne Dyer
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7. A transformational leader
Inspires followers to share a vision and
empowers them to attain that vision by
providing them with the necessary
resources to develop
their full potential.
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8. In relation to the organisation:
– Has a strong focus on the moral role of the firm
– Has the ability to adapt and realign to a changed
environment
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9. In relation to his/her own management style:
– Leads by example through action and attitude
– Is “self authoring” meaning he/she derives vision from a
core set of values
– Have legitimate power based on integrity and
competence
– Encourages creativity and innovation
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10. How can we identify the opportunities
that change offers us?
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11. Some changes look negative on the surface
but you will soon realize that space
is being created in your life
for something new to emerge.
Eckhart Tolle
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12. Review of all Library tasks:
– Can it be done remotely?
– Assess the level of interaction necessary with internal or
external clients
– The skill level and/or required?
– Cultural environment? City experience?
– Cost differentials
– Map each step of each task showing:
– Who does what
– The level of skill needed
– Interaction points and with whom
– The time each activity takes
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13. Example map: subscription renewals
Renewal
Authorisation
Authorising
Person
Renewal
request /
decision
User
Accounts
Payable process
Accounts
Payable
No
Renewal
Received
Identify location
& Users
Notify
Stakeholders
Collate
responses
Senior Admin
Senior Admin
Senior Admin
Senior Admin
Renewal
required?
Yes
Authorisation
required? No
Send renewal /
cancellation to
vendor / update
records
Process invoice
or credit
Send invoice for
payment
Update library &
online journal
records
Senior Admin
Senior Admin
Senior Admin
Senior Admin
Yes
Renewal
decision
Senior Specialist
/ Manager
Obtain
authorisation /
authorise
Senior Specialist
/ Manager
Payment
authorised
Mgr
Process renewal
requirement / send
invoice or credit
Vendor
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14. Reach recommendations
– How many tasks could be done elsewhere
– The skill level needed to complete these tasks
– How much resource you would need/would lose
= create new roles
= identify those tasks that you cannot move
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15. Recommendations: example
London Operations
(4)
Offshore Operations
(4)
London Enquiries
(6)
Offshore
Enquiries
(3)
Practice group liaison
Acquisitions
Legal research
Company profiles
Collection
management incl.
source selection
Cataloguing
Business and financial
research
Basic research eg
press searches,
contact list updating
Stock circulation
FSA Handbook
updates
Online product
evaluation
Current awareness
Subscription
management
Training and
inductions
Library catalogue
support
Leaver admin
Collection
administration
Financial management
Physical
Client facing
Process oriented
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Experience
Cultural
Build from scratch

16. ACTIVITY
LOCAL
OFFSHORE
Setting strategic direction
Aligning to firm needs
Analysing trends
Justifying costs
Resource management
Financial/People
Invoice processing
Information
management
Vendor relationship
management
Contract negotiation
Evaluation of new products
Cataloguing and processing
Administrative support
Research support
Legal research
Commercial research
Analysis
Subject expertise
Basic commercial research
Training and inductions
Designing and delivering training
Communicating best practice
Culture
Consultancy
Auditing user needs
Evaluating sources
Contributing to Know How
projects
Expertise
Supporting
clients
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Accountability
Leadership

17. Threat or Opportunity?
– Accept all change is disruptive
– There will be good and bad
– Embrace it: use it to your advantage
– To promote the unique expertise of your team
– To create a stronger team
– Learn and adapt:
– Create an environment of continuous review – normalise
change
– Use change to empower
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18. Questions?
These are presentation slides only. The information within these slides does not
constitute definitive advice and should not be used as the basis for giving definitive
advice without checking the primary sources.
Allen & Overy means Allen & Overy LLP and/or its affiliated undertakings. The term
partner is used to refer to a member of Allen & Overy LLP or an employee or
consultant with equivalent standing and qualifications or an individual with
equivalent status in one of Allen & Overy LLP’s affiliated undertakings.
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