Chat bots are new apps - flashback

1. Flashback
Kharkiv Chatbots Meetup #1, 1 Dec 2016 Igor Khomenko @ QuickBlox
CHAT BOTS ARE
NEW APPS

2. CHATBOTS RISE, AND THE FUTURE
MAY BE 'RE-WRITTEN'
April 2016

3. IDEA
“Chat bots aim to make life simpler for its users. Learning
from user behaviour & preferences, chat bots should be
capable of understanding your needs.“
“Imagine ordering pizza, booking a cab, getting flight
status, reading news, getting stock updates, all within
just one platform? It can save so much space on your
mobile phone, simple UI on a messaging platform which
you already like (one platform, many services).”

4. WHY NOW
• Natural: humans always liked interaction that is:
1) instant; 2) natural.

5. ONCE-IN-A-DECADE PARADIGM SHIFT

6. NEXT LEVEL OF ABSTRACTION
Messaging = new OS
Bots = new apps
Mobile Apps (2007-2016) -> Messaging OS (2016-…)

7. CONVERSATIO
NAL UI

8. TEXT UI ~> …

9. … ~> CONVERSATIONAL UI

10. CONVERSATIONAL UI

11. INTERACTION
WITH BOT

12. •‘True’ human interaction (hard)
•‘Buttons’ interaction (easy)
INTERACTION (1. FLOW)

13. ‘TRUE’ HUMAN INTERACTION (HARD)

14. ‘BUTTONS’ INTERACTION (EASY)

15. INTERACTION (2. RECEIVE DATA)
•“Talking” interaction
•Database like interaction
•Notifications

16. NLP, AI AND ALL
THE OTHER
GOOD STUFF

17. •Retrieval-Based model
•Generative models
A TAXONOMY OF MODELS

18. RETRIEVAL-BASED MODEL
• Use a repository of predefined responses to pick
an appropriate response based on the input and
context.
• These systems don’t generate any new text, they
just pick a response from a fixed set

19. GENERATIVE MODEL
• Don’t rely on pre-defined responses. They
generate new responses from scratch
• Based on Machine Translation techniques
https://api.ai
https://wit.ai

20. PLATFORMS (WIT.AI)

21. PLATFORMS (RIVESCRIPT)

22. A TAXONOMY OF MODELS
• Retrieval-based models (easier) vs Generative
models (harder)
• Short-Text Conversations (easier) vs long
conversations (harder)
• Open domain (harder) vs closed domain (easier)

23. WHAT’S NEXT

24. DIGITAL AVATAR

25. DIGITAL AVATAR
Problems:
• data
• time…
• $$$…

26. APPLE SIRI
iOS 10: Apple to open up Siri to developers

27. SKYPE VIDEO BOTS

28. BETTER AI/NLP PLATFORMS

29. IMPACT ON
MOBILE

30. APPLE CUTS APP STORE APPROVAL
TIME TO JUST ONE DAY
www.cultofmac.com/428101/apple-cuts-app-store-approval-time-to-just-one

31. ANDROID INSTANT APPS
https://developer.android.com/topic/instant-apps/index.html?utm_cam
• Run Android Apps Without Installation

32. igor@quickblox.com