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Chat bots are new apps - flashback

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Chat bots are new apps - flashback

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Chat bots are new apps - flashback

  1. 1. Flashback Kharkiv Chatbots Meetup #1, 1 Dec 2016 Igor Khomenko @ QuickBlox CHAT BOTS ARE NEW APPS
  2. 2. CHATBOTS RISE, AND THE FUTURE MAY BE 'RE-WRITTEN' April 2016
  3. 3. IDEA “Chat bots aim to make life simpler for its users. Learning from user behaviour & preferences, chat bots should be capable of understanding your needs.“ “Imagine ordering pizza, booking a cab, getting flight status, reading news, getting stock updates, all within just one platform? It can save so much space on your mobile phone, simple UI on a messaging platform which you already like (one platform, many services).”
  4. 4. WHY NOW • Natural: humans always liked interaction that is: 1) instant; 2) natural.
  5. 5. ONCE-IN-A-DECADE PARADIGM SHIFT
  6. 6. NEXT LEVEL OF ABSTRACTION Messaging = new OS Bots = new apps Mobile Apps (2007-2016) -> Messaging OS (2016-…)
  7. 7. CONVERSATIO NAL UI
  8. 8. TEXT UI ~> …
  9. 9. … ~> CONVERSATIONAL UI
  10. 10. CONVERSATIONAL UI
  11. 11. INTERACTION WITH BOT
  12. 12. •‘True’ human interaction (hard) •‘Buttons’ interaction (easy) INTERACTION (1. FLOW)
  13. 13. ‘TRUE’ HUMAN INTERACTION (HARD)
  14. 14. ‘BUTTONS’ INTERACTION (EASY)
  15. 15. INTERACTION (2. RECEIVE DATA) •“Talking” interaction •Database like interaction •Notifications
  16. 16. NLP, AI AND ALL THE OTHER GOOD STUFF
  17. 17. •Retrieval-Based model •Generative models A TAXONOMY OF MODELS
  18. 18. RETRIEVAL-BASED MODEL • Use a repository of predefined responses to pick an appropriate response based on the input and context. • These systems don’t generate any new text, they just pick a response from a fixed set
  19. 19. GENERATIVE MODEL • Don’t rely on pre-defined responses. They generate new responses from scratch • Based on Machine Translation techniques https://api.ai https://wit.ai
  20. 20. PLATFORMS (WIT.AI)
  21. 21. PLATFORMS (RIVESCRIPT)
  22. 22. A TAXONOMY OF MODELS • Retrieval-based models (easier) vs Generative models (harder) • Short-Text Conversations (easier) vs long conversations (harder) • Open domain (harder) vs closed domain (easier)
  23. 23. WHAT’S NEXT
  24. 24. DIGITAL AVATAR
  25. 25. DIGITAL AVATAR Problems: • data • time… • $$$…
  26. 26. APPLE SIRI iOS 10: Apple to open up Siri to developers
  27. 27. SKYPE VIDEO BOTS
  28. 28. BETTER AI/NLP PLATFORMS
  29. 29. IMPACT ON MOBILE
  30. 30. APPLE CUTS APP STORE APPROVAL TIME TO JUST ONE DAY www.cultofmac.com/428101/apple-cuts-app-store-approval-time-to-just-one
  31. 31. ANDROID INSTANT APPS https://developer.android.com/topic/instant-apps/index.html?utm_cam • Run Android Apps Without Installation
  32. 32. igor@quickblox.com

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