Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Hydrahack - Bots for Business

341 views

Published on

Bots are seen as the next big interface, but what are they actually used for, who uses them and why? I'll discuss a short history of communicating with brands and how our changing habits require businesses to change the way they do so.

Published in: Technology
  • Be the first to comment

Hydrahack - Bots for Business

  1. 1. B Y D E V E LO P E R S F O R D E V E LO P E R S WELCOME TO
  2. 2. LEON BARRETT Bots for Business
  3. 3. FIRST, different bot applications require different styles of conversation UI. For a lot of bots, simple commands or trigger words leading to a web view will suffice. Michael Yuan - Chatbots Magazine
  4. 4. SECOND, longer bot conversations are suited for highly scripted use cases, such as customer support for specific products. Even then, it is wise to transfer the user to a web app or human agent as needed. Michael Yuan - Chatbots Magazine
  5. 5. THIRD, the value of messaging bots often lies in the integration with the platform so that the bot can seamlessly access the user’s identity, payment information etc. Michael Yuan - Chatbots Magazine
  6. 6. The transfer of knowledge, thus far, has evolved in three paradigms — human to human (past), human to machine (present), and machine to machine (future). For the first time in our history, the new transfer of knowledge will not involve humans. The Transfer of Knowledge - Chatbots Magazine
  7. 7. 1. UNDERSTAND THE USER
  8. 8. 2. CONSIDER THE UX
  9. 9. 3. EXPECT THE UNEXPECTED
  10. 10. 4. ENSURE YOU’RE ACCESSIBLE
  11. 11. 5. CHOOSE THE RIGHT CHANNELS
  12. 12. 7. BE DISCOVERABLE
  13. 13. 8. USE A PLATFORM
  14. 14. Bots won't replace apps. Better apps will replace apps. Dan Grover - April 2016
  15. 15. https://medium.com/@leonbarrett
  16. 16. THANKS FOR LISTENING

×