Ben Ward has 20 years of experience in internet service providers and has worked on projects involving wireless internet service providers, TV whitespace pilots, and internet of things applications for flooding monitoring and traffic/parking data collection. The document discusses how internet of things involves thousands of small, widely distributed devices that collect data using low-power wireless connections and need highly available connectivity with good uptime, reliable service, and security through measures like VPNs due to challenges around network address translation with IPv4 addressing.