2. The reforms arose from a number
of challenges which compromised
maximization of yield from rates
and these included;
Delays in valuation of properties
Tax payer apathy arising from
limited sensitization and billing
inefficiencies
Basis for the reforms
3. Weak accountability systems
Expectation gaps aggravated by
limited linkage between service
delivery and tax collection
Inadequacies in the Legal
regime
Basis for the reforms cont’d
4. Implementation of a Computer
aided rates computation and
administration system linked to
corporate GIS. The system is
able to:
Facilitate timely data collection using online field
data forms
Use aerial imagery captured by drones to update
the urban cadaster
Integrate rates administration with Physical
planning processes (Development control)
Implement a City Address model targeting street
naming and house numbering
Reforms
5. In collaboration with IGC and
APTI, we are piloting mass
valuation techniques. These
techniques include;
Modified points based
methodology using external
observable characteristics
and
Comprehensive regression
which takes into account
internal characteristics
Reforms cont’d
6. Relationship management for
segmented taxpayers using the
80/20 rule
Stakeholder driven taxpayer
education programs and
dedicated sms platform for
communication with taxpayers
Commenced implementation of
a six month interest amnesty
improve compliance
Establishment of a debt
collection function
Reforms cont’d