Real TOC: why implementations fail and what to do about it.

1© 2014TOCICO. All rights reserved.
TOCICO 2014 Conference
REAL TOC
Why Successful
Implementations Fail, Fade or
Revert and What to Do About It
Presented By: Humberto R. Baptista
Date: June, 11th 2014

2
© 2014 TOCICO. All rights reserved.
From Eli
• Three laws of good administration:
1. Be
Paranoid
2. Be
paranoid
3. Don’t be
Hysterical
Be sure the
initiative will
succeed
Be sure its
SUCCESS will
succeed
Stop looking for
negatives

3
The problem
Successful
TOC
Implementation
Fades
Stagnates
Reverts
No Real
POOGI
(not even
close)
Time

4
The Hypothesis
So many different
and diverse cases
present the same
behavior
A common and
systematic failure
cause

5
Core problem
• Not abide to (at least) one of the Core TOC Values:
Simplicity
Consiste
ncy
Respect Variability Change
Newton (Principia)
N&S # 2, The Choice, …
SLP # 7,
The Choice
TQM,
Intro to
Science of
Management
The Choice,
Never Say
“I Know”,
SOSOG,…

6
Case 1
Construction fixtures company (Brazilian branch of an
international group):
• Successful production functional implementation (up to the point
the production manager (youngest top manager locally) became
the Americas Production Director of the group)
• Sold by one consulting company with me as the lead consultant
• No continuation (failure to sell the natural continuation)
My personal dilemma
• Approach the company to sell the next step (Sales & Marketing)
• Let them be
Result Dismantling of the of local company and loss of knowledge
and jobs

7
Cloud 1
Be Moral
Respect
the original
Contractor
Refrain from
selling the next
step
Try to sell the
next step
Help the
company
Consistency?

8
Case 2
Large department store
• Beautiful (and difficult) pilot (significant increase in turns,
decrease in inventory, etc.)
• Strong champion
• Systems unable to deal with SKU on all the mix
My personal dilemma
• Change the S&T keel (possibly dulling it)
• Insist on the “standard” first entities on the S&T
Result Deceleration and distortion of implementation small results
See my presentation on TOCICO
2009 (Anatomy of a VV S&T)
See Silverio’s and mine presentation
on TOCICO 2014 (Pilots TOC:
navigating the Change)

10
Cloud 2
Strong
Implemen-
tation
Support
Champion
Wait for SKU
system to be
programmed
Start
implementation w/o
full SKU support
Quick
results
(CfGS #5)
Variability?
See my presentation on TOCICO 2011
(Retail TOC – Get Your Hands Dirty on the
Implementation

11
Case 3
Large apparel factory (integrated into a retail) :
• Strong implementation (unusual environment, quick results)
• Strategic position of the factory (supplied 45% of the retail’s
sales with – now – very short LTs)
My personal dilemma
• Fight the decision to lay off an entire shift (and more) or
• Take care of the many other important aspects in the
implementation
Result Deceleration of improvement (almost halted POOGI)
and 8.000 lost jobs.

12
Cloud 3
Ever
Flourishing
Company
Protect the
project
Cater to other
elements of the
implementation
Make a stand
against layoffs
Protect
Company’s
future
Respect?

13
Core Cloud
Long
Lasting
Impact
Secure
Relationships
Tolerate TOC
value(s)
violation
Be adamant
about TOC
values
Secure
Future

14
Core Assumptions
Long
Lasting
Impact
Secure
Relationships
Tolerate TOC
value(s)
violation
Be adamant
about TOC
values
Secure
Future
- To be liked we must tolerate what other people do
- Unconditional love means accepting everything
- Without any of the TOC values wasting human potential is certain
- All TOC values are necessary to allow a very fast growth and high stability

15
Evaporating
• Challenge the assumption:
• With:
• Therefore:
- Unconditional love means accepting everything
- Unconditional love means accepting everyone
Tolerate TOC
value(s)
violation
Protect people
from self-
mutilation

16
What can prevent the problem
To implement:
we need:
• A clear shared CRT of the damage of tolerating TOC values
violation (have you ever done it?)
• Meet each significant potential violation (or past violation) with
unconditional love, meaning: making clear the damage
sustained by the person and
• Draw the persons’ cloud (as a dilemma, never as an
interpersonal conflict)
• Evaporate it and demonstrate Qualitatively and Quantitatively
(T.I.OE. if applicable) the superiority of the injection compared
with previous actions for the person.
Protect people from self-mutilation

17
Thank You
• Comments, questions?

18
About Humberto
• Husband and father changing the
world one person at a time
• Scientist seeking to apply science
to people’s endeavors
• Hunter of hidden assumptions
• Teacher, student and colleague of
students
• Strong believer of values over tools
• Practicing atheist and skeptic
humberto@vectis-solutions.com

Real TOC: why implementations fail and what to do about it.

More Related Content

Viewers also liked

Similar to Real TOC: why implementations fail and what to do about it.

Recently uploaded

Real TOC: why implementations fail and what to do about it.