1. Howard A. Simpson, Jr.
13 White Birch Circle, Bloomfield, CT 06002
860.726.9663 (H), 860.205.9473 (C)
E-mail: Hsimpson2jr@yahoo.com
Objective
By utilizing my diverse skill set, I would like a role that allows fordaily challenges and opportunities
for continued growth, development and a sense of accomplishment while making a difference.
Professional Experience
The Hartford Life Insurance, Windsor, CT
January 2012 – March 2015 Disability Claims Analyst V
*Adjudicate claims for the Association Business underSRH while adhering to established guidelines.
*Review and analyze submitted claim information in a fair and objective manner.
*Demonstrate analytical and critical thinking skills
*Demonstrate the ability to make balanced decisions in situations where there are potential adverse
consequences.
*Demonstrate ability to influence others in order to reach a proper and constructive
conclusion.
*Multitask and balance multiple goals and priorities. Able to work in a
production environment.
*Work independently and make confident decisions.
*Investigate and correctly calculate otherincome benefits and maintain a financially accurate claim.
*Build strong partnerships with clients.
*Coach and mentor.
American General (AIG), Farmington, CT
July 2006 – January 2012 Quality Assurance Specialist
*Effectively review claims, and identify recommended actions.
*Demonstrate excellent written and verbal communication skills.
*Provide feedback to claim staff on specific claims and decisions.
*Assist with performance management by giving objective feedback.
*Maintain tracking system/database.
*Identify and communicate trends utilizing highly developed analytical skills.
*Compile quarterly reports for claims department.
*Developed and implemented audit tools for additional claim segments.
*Assist with special projects as needed,including participating on Appeals Committee and handling
appeals on an individual basis.
*Act as a mentor and provide guidance to Claim Managers.
June 2008 – July 2009 Large Group Disability Junior Underwriter
*Review, analyze and provide complete quotes for RFP’s received from Sales Force utilizing
underwriting principles for Disability and Life Insurance lines.
*Provide quotes for renewals.
*Communicate with Sales Force, Brokers and Agents via email, telephone as well as in-person.
IDR, Inc., Bloomfield, CT
November 2005 – March 2006 Business Analyst
*Assist with development and implementation of systemchanges and upgrades for use by
the Claims Dept.
*Help to identify issues and effective means of implementing workflow changes.
*Act as a resource for training or assistance once these changes are in-force.
*Assist in or take part in any special projects as needed.
November 2002 – March 2006 Quality Assurance Analyst

2. *Effectively review claim and outline recommended actions.
*Excellent written and verbal communication skills required. Ability to write multi-page
summaries and responses to complex claim matters.
*Ability to make balanced decisions in situations where there are conflicting positions.
*Accountable for proactive feedback to claim staff on specific claims and decisions.
*Assist with performance management by giving objective feedback.
*Maintain tracking system/database.
*Identify and communicate trends utilizing highly developed analytical skills.
*Compile quarterly reports for claim department.
*Assist with special projects as needed.
May 2000 – November 2002 Benefit Consultant II/Sr. (LTD)
*Utilize various resources to identify and evaluate claim information in a fair and
objective manner.
*Comfortable make balanced decisions in situations where there are potential adverse
consequences.
*Demonstrate ability to influence others in order to reach a proper and constructive
conclusion.
*Has the ability to work with others in a highly collaborative team environment.
*Ability to multitask and balance multiple goals and priorities. Able to work in a
production environment.
*Ability to build strong partnerships with clients.
*Ability to coach and mentor.
Aetna, Inc., Hartford, CT
Aetna USHealthcare
December 1997 – April 2000 Lead Disability Claims Analyst (LTD)
Aetna USHealthcare Disability Financial Analyst (LTD)
March 1997 – December 1997
*Processed and calculate financial adjustments as directed by claim analyst.
*Replied to inquiries from claimants regarding adjustments.
*Managed special projects from policyholder.
Aetna USHealthcare Customer Service Representative (LTD)
April 1996 – March 1997
Education Capitol Community College, Hartford, CT
January 1990 – June 1990
Northeastern University, Boston, MA
September 1988 – June 1989
Community Service Coach youth travel basketball team. Member of Marriage and
Youth ministries. Former 1st Vice-Chairperson of my church’s
Trustee Board.