#Caring4NHSPeople virtual wellbeing session 13th October 2021

Leadership: How to inspire others in a
difficult world
Virtual Community Meeting
Wednesday 13th October 4pm
#Caring4NHSpeople # ProjectM
Welcome to the NHS England and NHS Improvement monthly
national community event supporting the health and wellbeing of
our NHS people during the Covid-19 response

Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• What do you as an
individual, enjoy/appreciate the
most about your current role?
• Send to “all participants”
To join the wellbeing community list, click on
the link at
http://horizonsnhs.com/caring4nhspeople/

To join the mailing list of people who
get the information about this
community:
#Caring4NHSpeople
#ProjectM
Staying in touch…
#Caring4NHSpeople #ProjectM
For all the wellbeing offers: england.nhs.uk/people
All the #ProjectM offers: https://people.nhs.uk/

Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• What do you as an individual,
enjoy/appreciate the most about
your current role?
• Send to “all participants”
To join the wellbeing community list, click on
the link at

Aims of today’s
national health and wellbeing
community event…
• Offer support, ideas, knowledge and wisdom
to those with a role in supporting the health
and wellbeing of our staff
• Share the range of wellbeing support activities
that are available
• Connect with each other and collectively build
our community of those who support the
health and wellbeing of our staff

• 27 virtual meetings of the community with
more than 8,500 participants
• 130,000 + views of the sessions and
materials
• 140,000 + words shared in the chat boxes
during the sessions
• Over 2,500 #Caring4NHSPeople newsletter
subscribers
• Over 30 million Twitter impressions
#Caring4NHSPeople
Led by the People Directorate, NHS England and NHS Improvement
The community of people who support
the health and wellbeing of
#OurNHSPeople
(and those in partner organisations)
Source
of
image:
NHS
North
West
Leadership
Academy

• Welcome – Zoe Lord, Elizabeth Nyawade & Claire Parker
• National health & wellbeing overview – Chris Umuliisa
• Wellbeing & personal power – Helen Bevan
• Greater Manchester Health & Social Care Partnership’s approach to wellbeing, inclusion & culture
– Sheni Ravji-Smith
• ‘Your health and wellbeing’ at Lancashire & South Cumbria NHS FT – Joanne Smith
• ‘Inspiring staff to keep well’ at Royal Cornwall Hospitals NHS Trust – Anna Dalziel
• Closing Remarks – Zoe Lord & Elizabeth Nyawade

The team today
Zoe
Lord
Contributors...
Elizabeth
Nyawade
Chat box facilitators Social Media
Anisah
Majothi
YouTube host
Lynsey
Ogilvie
Claire
Parker
Leigh
Kendall
Matthew
Feasey
Technical host
Natasha
Katoro
Joanne
Smith
Anna
Dalziel
Helen
Bevan
Sheni
Ravji-Smith
Kelly
Chal
Chris
Umuliisa
Claire
Parker
Tom
Underwood

Welcome and Introductions
Claire Parker
Senior Programme Lead
(Health & Wellbeing)
NHS England & NHS
Improvement

National health & wellbeing
overview
Chris Umuliisa
Programme Manager - Staff
Health and Wellbeing
NHS England & NHS
Improvement

NHS England and NHS Improvement
Our offer to you
The NHS People Plan sets out a series of national health and
wellbeing ambitions that aim to create cultures of wellbeing across
the NHS, where colleagues feel looked after and cared for. Through
the response to the pandemic and now more than ever, our NHS
people deserve a comprehensive package of emotional,
psychological and practical health and wellbeing support.
As well as the national intentions outlined in the NHS People Plan, a range
of guides, apps and resources that aim to support both your individual
wellbeing and that of your team are available at:
www.england.nhs.uk/people
You can also contact the national team By
email: ournhspeople.hwb@nhs.net By
Twitter: @people_nhs
All offers and resources outlined in this pack are correct as of July 2021.

Looking After You Too: an individual coaching support offer for
Black, Asian, and Minority Ethnic (BAME) staff working in NHS
trusts
This is a one to one wellbeing coaching support offer for the BAME NHS workforce in NHS trusts. Talking to
a trained coach can help you process the experiences you are facing, develop coping skills and importantly,
develop practical strategies to manage the situation and maintain your health and wellbeing, so you can
carry on with your work and your life. It’s a space for you to offload the demands of whatever you are
experiencing, deal with difficult conversations ensuring your wellbeing and resilience remains a priority.
All coaching sessions are free and confidential – details will never be shared with employers. All coaching
sessions are available via phone or video call, seven days a week at a day and time that suits you.
This programme is now open to new bookings, find out more and book here.

Faith counselling from the Association of Christian Counsellors
A free service (for people of all beliefs and none) developed and funded by the Association of
Christian Counsellors, who are offering up to 8 online or telephone counselling sessions from
qualified counsellors at flexible appointment times by video or telephone, for:
 NHS clinical and non-clinical staff working with Covid-19 patients in a hospital setting
 Ancillary staff working in Covid-19 areas in hospital settings including cleaners, porters and
mortuary workers
 Paramedics and anyone working within the ambulance services caring for patients with
Covid-19
The confidential service is open to people of all beliefs and none, and you can ask to be
matched on ethnicity.
You can find out more and book a session here.

“How are you? How are you, really?”
This programme, which was co-designed with a number of NHS organisations, will support
delegates to understand what a wellbeing conversation is, when it may be appropriate to
initiate one and provide them with additional knowledge and skills to have safe and
compassionate conversations about various aspects of wellbeing. The programme will also
advise how to safely signpost staff to additional support when needed, and offer an
opportunity to practice a conversation in a safe, supportive and non-judgmental space of the
session.
To read more about this programme and to view available dates, please visit:
https://www.england.nhs.uk/supporting-our-nhs-people/support-now/having-safe-and-
effective-wellbeing-conversations/
Taking the time to ask your colleagues how they are is incredibly important. Alongside the national guidance and resources
already published (including case studies, example personal action plans and a supporting animation available here:
https://people.nhs.uk/projectm_old_v1/wellbeing-conversations/), we are pleased to confirm that as of 1 September 2021, we
have launched a national training programme that has been designed to support our NHS colleagues in having safe and effective
wellbeing conversations, as set out in the NHS People Plan.

Staff support line
We have a confidential staff support line, operated by the Samaritans and free
to access from 7:00am – 11:00pm, seven days a week. This support line is here
for when you’ve had a tough day, are feeling worried or overwhelmed.
Whatever your worries, trained advisers can help with signposting and
confidential listening.
Call: 0800 069 6222 Alternatively, you can text FRONTLINE to 85258 for support
24/7 via text
Find out more: https://www.england.nhs.uk/supporting-our-nhs-people/support-now/
Bereavement support line
We also have a confidential bereavement support line, operated by Hospice UK and free to access from
8:00am – 8:00pm, seven days a week.
Ateam of fully qualified and trained bereavement specialists are available to support you with bereavement and wellbeing issues relating to loss
experienced through your work.
Call: 0300 303 4434
Bereavement and trauma support line for our Filipino colleagues
There is a team of fully qualified and trained professionals, all of whom are Tagalog speakers, ready to help you at our NHS Bereavement &
Trauma Line for Filipino Staff. This assistance is available from anywhere in the country and is provided by Hospice UK.
All calls will be treated in the strictest of confidence and this will be explained to you when you call. This service is available seven days a
week, between 8:00am and 8:00pm. You do not need a referral.
To book a consultation, call: 0300 303 1115

Bespoke support for primary care colleagues
#Looking after you too: Primary care coaching offer
Our primary care colleagues (including those working in both clinical and
non clinical roles across general practice, dental, optometry and
pharmacy services, have faced unprecedented challenges throughout
the pandemic.
This individual coaching support offer is available to all primary care
colleagues and is delivered by a highly skilled and experienced coach.
This is a safe space to offload the demands of whatever you are
experiencing and be supported in developing practical strategies for
dealing with this. It might be that through a one-off conversation you
have all the strategies you need to cope with your situation and stay
well, or you might find a few sessions helpful.
Find out more: https://www.england.nhs.uk/supporting-our-nhs-people/wellbeing-support-options/looking-after- you-too/

Wellbeing apps
Throughout the pandemic, our NHS people have been offered free access to a range of mental health
and wellbeing self help apps. Whilst we continue to review and develop a longer term digital health and
wellbeing offer, access to the current apps has now been extended.
Our NHS colleagues are invited to sign up to these apps, using their work email address, for support
with managing stress and anxiety, building resilience and taking a moment to be mindful.
Find out more: https://www.england.nhs.uk/supporting-our-nhs-people/support-now/wellbeing-apps/

Staff mental health hubs
The staff mental health and wellbeing hubs have been set up to provide healthcare colleagues rapid access to local evidence-
based mental health services and support where needed. The hub offer is confidential and free of charge for all healthcare staff.
The hubs can offer you a clinical assessment and supported referral to the support that you need, such as talking therapy or
counselling. It is separate and confidential from your organisation.
It is open to all healthcare staff, from all services and settings regardless of whether you are dealing directly with COVID-19
patients or not. You can self-refer or refer a colleague (with their consent).
To find your local hub: Please visit the website below and select the region most appropriate to you. Staff mental health and
wellbeing hubs are going live across the country over the next few weeks, please check back if a hub in your local area is not
listed yet. If you need support now and your local hub isn’t live, please see the current
staff wellbeing offers or talking therapies available.
Find out more: https://www.england.nhs.uk/supporting-our-nhs-people/support-now/staff-mental-health-and- wellbeing-hubs/
Staff mental health and wellbeing hubs

Wellbeing resources
Find out more: https://www.england.nhs.uk/supporting-our-nhs-people/How-to-guides/
Health and wellbeing guides
We’ve worked with a team of experts to develop a range of short guides to help support you with
skills and new ways to improve your experience of work. Our guides cover topics such as getting a
good night of sleep, personal resilience, support for line managers, guidance on how to be a
compassionate leader during a bereavement and tips on how to run your own 10 minute Pause
Space.

For further information please
visit
NHS England » Supporting our
NHS people

Wellbeing & personal power
Helen Bevan
Chief Transformation Officer
NHS Horizons
@HelenBevanTweet
@HorizonsNHS

:
Helen Bevan
@HelenBevantweet
#Caring4NHSPeople
Wellbeing:
taking the personal

Wellbeing and personal power
Research suggests that higher levels of autonomy at work have a
positive effect on the wellbeing of our people.
• But how do we build our autonomy in a complex, pressurised work
environment?
• What is the relationship between wellbeing, autonomy, self-efficacy,
agency and power at work?
• Why are these are all critical components in enhancing wellbeing at
work?
• How can everyone can unleash their personal power?

Two aspects
• Tactics that start with me, on the inside, to build my own self-efficacy -
the confidence and belief that I can make things happen
• Tactics that start with others, on the outside, my agency, collaborating to
build the power to make things happen
#Caring4NHSPeople @HelenBevanTweet

Why “empowerment” is problematic
a goal
@HelenBevan #Caring4NHSPeople

Power is the ability to
produce intended effects
Bertrand Russell

Jeremy Heimens, Henry Timms New Power: How it’s changing the 21st Century and why you
need to know (2018)
new power
Current
Made by many
Pulled in
Shared
Open
Relationship
old power
Currency
Held by a few
Pushed down
Commanded
Closed
Transaction

‘I do not think you can really deal with
change without a person asking real
questions about who they are and how
they belong in the world’
David Whyte, The Heart Aroused 1994
Source of image: fistfuloftalent.com

Self-efficacy
There is a positive, significant
relationship between the self-
efficacy beliefs of a change agent
and their ability to facilitate change
and get good outcomes
“The ability to act is tied to a belief that it is possible
to do so.”
“Our sense of conviction that we can successfully
execute a task to produce the result we want to see”
Albert Bandura

The success of our actions as change-
makers does not depend on what we
do or how we do it, but on the inner
place from which we operate”
Otto Scharmer
Leading from the emerging future

When leaders can cultivate both inner and
outer skills, it increases their chances of success
in large complex change by 52 percent.
Deborah Rowland

Agency
The action taken by people, individually and
collectively, that expresses their power

Workers who feel connected to their colleagues
are three times as likely to report that they
maintained pre-pandemic levels of productivity
https://sloanreview.mit.edu/article/what-youre-getting-wrong-about-
burnout/?social_token=4df7d91cfd5e8fca190db7c686480995&utm_source=twitter&utm_medium=social&utm_campaign=sm-direct

Autonomy and agency
Our challenge is to seek out and develop relationships with others, around
a purpose that we share, and work together to shape the change.
Building our own agency can give us autonomy
Our most pressing challenges are inter-dependent
Autonomy is about
independence –
being able to do things on
your own
being self-governing;
having the freedom and
scope to act on your own
and make your own
decisions
Agency is about
inter-dependence –
building power with others
who share your purpose to
achieve your goals collectively
power you build in
relationship with others

• Compare yourself to other people
• Give attention to detractors and critics
• Stay in a work environment that is toxic or dysfunctional
• Stay in a work environment where you don’t have a
supportive boss
• Assume other people have a negative motive

Ten ways to build agency, self-efficacy and power

Source: The Progress Principle: Using Small Wins to
Ignite Joy, Engagement, and Creativity at Work
Emphasise progress
• Teresa Amabile, Harvard Business School; studied
the "inner work life" diaries of 238 professionals
• Their best days were when they made progress;
were able to move forward in their work
• 700 managers were asked to rank five factors
that motivate employees, including recognition
and incentives; They ranked “sense of
progress” LAST
#Caring4NHSPeople

Source of graphic: Sherril Knezel

Greater Manchester Health &
Social Care Partnership’s
approach to wellbeing, inclusion
& culture
Sheni Ravji-Smith
Head of System OD Leadership &
Wellbeing
Greater Manchester Health &
Social Care Partnership
@sheniravjismith

How to inspire change in a difficult world
Wellbeing // Inclusion // Culture
Sheni Ravji-Smith – Head of System OD, Leadership & Wellbeing
@sheniravjismith

Greater Manchester Health
and Social Care Partnership
Contact us
If you have any queries about these guidelines, contact the
GMHSC communications team:
gm.hsccomms@nhs.net
www.gmhsc.org.uk
@GM_HSC
Creating the shifts in your workplace
Greater Manchester
Good work is when we are able to be at our best - at work and home.
Improving our workplace cultures to be more inclusive, and have wellbeing at the heart isn’t
a simple undertaking.

Greater Manchester Health
and Social Care Partnership
Contact us
If you have any queries about these guidelines, contact the
GMHSC communications team:
gm.hsccomms@nhs.net
www.gmhsc.org.uk
@GM_HSC
Greater Manchester
Consider:
» Strategies are simple and clear –
relevant and accessible for all
» Approaches are designed in a way
that supports people to grow, and
be their best.
» Work with the different spatial
levels through the ICS and create
greater learning and impact.
» Active Listening
» Support & Resources
» Workplace Cultures

Your health and wellbeing at
Lancashire & South Cumbria NHS
Foundation Trust
Joanne Smith
Health & Wellbeing Strategic
Lead (& Health & Wellbeing
Champion)
Lancashire & South Cumbria NHS
Foundation Trust

Jo Smith
Health and Wellbeing
Strategic Lead

56
13 October 2021
Champion People Power

New website
58
13 October 2021

Inspiring staff to keep well at
Royal Cornwall Hospitals NHS
Trust
Anna Dalziel
Head of Occupational Health &
Wellbeing
Royal Cornwall Hospitals Trust

Inspiring staff to keep well
Anna Dalziel – Head of OH & Wellbeing, Royal Cornwall Hospital

Focus on
Sickness
Absence
• £’s
• Duty of care
Chuck
everything at it!
• Mental health
• Treats!
Sustainable
wellbeing
• Meaningful
Lifestyle changes
• Individual
ownership

Innovating our offer
• Key principles of employee social
prescribing:
• Accessible to everyone
• Low cost
• Fad free
• Utilize green & blue therapeutic
benefits
• Naturally creates social groups
• Offers peer support
• Confidence through

Very helpful
Not helpful
To what extent has today’s session been useful in
your own role supporting staff health and wellbeing
during and after Covid-19?
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session today...
Photo by Júnior Ferreira on Unsplash

69 |
This NHSEI Guide is full of practical guidance, resources
and case studies to help you understand how ideas and
innovations spread and are adopted in our health and care
system.
The publication is practice-focused. It is aimed at local and
national system leaders in all sectors particularly leaders
of large-scale change and those with responsibility and
interest in increasing the spread and adoption of
innovation in practice.
This blog gives an overview of the Guide with additional
blogs and videos here
If you have any questions or would like to discuss how to
apply the guide to practice please contact
diane.ketley@nhs.net, @DianeKetley or Horizons
via England.si-horizons@nhs.net.
Leading the Spread and Adoption of Innovation and
Improvement: A Practical Guide
#NHSSpread

#Caring4NHSPeople virtual wellbeing session 13th October 2021

#Caring4NHSPeople virtual wellbeing session 13th October 2021

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#Caring4NHSPeople virtual wellbeing session 13th October 2021