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#Caring4NHSPeople virtual wellbeing session 13th October 2021

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#Caring4NHSPeople virtual wellbeing session 13th October 2021

  1. 1. Leadership: How to inspire others in a difficult world Virtual Community Meeting Wednesday 13th October 4pm #Caring4NHSpeople # ProjectM Welcome to the NHS England and NHS Improvement monthly national community event supporting the health and wellbeing of our NHS people during the Covid-19 response
  2. 2. Introduce yourself in the chat box Say: • Who you are • Where you are today • What do you as an individual, enjoy/appreciate the most about your current role? • Send to “all participants” To join the wellbeing community list, click on the link at http://horizonsnhs.com/caring4nhspeople/
  3. 3. To join the mailing list of people who get the information about this community: http://horizonsnhs.com/caring4nhspeople/ #Caring4NHSpeople #ProjectM Staying in touch… #Caring4NHSpeople #ProjectM For all the wellbeing offers: england.nhs.uk/people All the #ProjectM offers: https://people.nhs.uk/
  4. 4. Introduce yourself in the chat box Say: • Who you are • Where you are today • What do you as an individual, enjoy/appreciate the most about your current role? • Send to “all participants” To join the wellbeing community list, click on the link at http://horizonsnhs.com/caring4nhspeople/
  5. 5. Leadership: How to inspire others in a difficult world Virtual Community Meeting Wednesday 13th October 4pm #Caring4NHSpeople # ProjectM Welcome to the NHS England and NHS Improvement monthly national community event supporting the health and wellbeing of our NHS people during the Covid-19 response
  6. 6. Aims of today’s national health and wellbeing community event… • Offer support, ideas, knowledge and wisdom to those with a role in supporting the health and wellbeing of our staff • Share the range of wellbeing support activities that are available • Connect with each other and collectively build our community of those who support the health and wellbeing of our staff #Caring4NHSpeople #ProjectM
  7. 7. • 27 virtual meetings of the community with more than 8,500 participants • 130,000 + views of the sessions and materials • 140,000 + words shared in the chat boxes during the sessions • Over 2,500 #Caring4NHSPeople newsletter subscribers • Over 30 million Twitter impressions #Caring4NHSPeople Led by the People Directorate, NHS England and NHS Improvement The community of people who support the health and wellbeing of #OurNHSPeople (and those in partner organisations) Source of image: NHS North West Leadership Academy
  8. 8. • Welcome – Zoe Lord, Elizabeth Nyawade & Claire Parker • National health & wellbeing overview – Chris Umuliisa • Wellbeing & personal power – Helen Bevan • Greater Manchester Health & Social Care Partnership’s approach to wellbeing, inclusion & culture – Sheni Ravji-Smith • ‘Your health and wellbeing’ at Lancashire & South Cumbria NHS FT – Joanne Smith • ‘Inspiring staff to keep well’ at Royal Cornwall Hospitals NHS Trust – Anna Dalziel • Closing Remarks – Zoe Lord & Elizabeth Nyawade #Caring4NHSpeople #ProjectM
  9. 9. The team today Zoe Lord Contributors... Elizabeth Nyawade Chat box facilitators Social Media Anisah Majothi YouTube host #Caring4NHSpeople #ProjectM Lynsey Ogilvie Claire Parker Leigh Kendall Matthew Feasey Technical host Natasha Katoro Joanne Smith Anna Dalziel Helen Bevan Sheni Ravji-Smith Kelly Chal Chris Umuliisa Claire Parker Tom Underwood
  10. 10. Welcome and Introductions #Caring4NHSpeople #ProjectM Claire Parker Senior Programme Lead (Health & Wellbeing) NHS England & NHS Improvement
  11. 11. National health & wellbeing overview Chris Umuliisa Programme Manager - Staff Health and Wellbeing NHS England & NHS Improvement
  12. 12. NHS England and NHS Improvement Our offer to you The NHS People Plan sets out a series of national health and wellbeing ambitions that aim to create cultures of wellbeing across the NHS, where colleagues feel looked after and cared for. Through the response to the pandemic and now more than ever, our NHS people deserve a comprehensive package of emotional, psychological and practical health and wellbeing support. As well as the national intentions outlined in the NHS People Plan, a range of guides, apps and resources that aim to support both your individual wellbeing and that of your team are available at: www.england.nhs.uk/people You can also contact the national team By email: ournhspeople.hwb@nhs.net By Twitter: @people_nhs All offers and resources outlined in this pack are correct as of July 2021.
  13. 13. NHS England and NHS Improvement Looking After You Too: an individual coaching support offer for Black, Asian, and Minority Ethnic (BAME) staff working in NHS trusts This is a one to one wellbeing coaching support offer for the BAME NHS workforce in NHS trusts. Talking to a trained coach can help you process the experiences you are facing, develop coping skills and importantly, develop practical strategies to manage the situation and maintain your health and wellbeing, so you can carry on with your work and your life. It’s a space for you to offload the demands of whatever you are experiencing, deal with difficult conversations ensuring your wellbeing and resilience remains a priority. All coaching sessions are free and confidential – details will never be shared with employers. All coaching sessions are available via phone or video call, seven days a week at a day and time that suits you. This programme is now open to new bookings, find out more and book here.
  14. 14. NHS England and NHS Improvement NHS England and NHS Improvement Faith counselling from the Association of Christian Counsellors A free service (for people of all beliefs and none) developed and funded by the Association of Christian Counsellors, who are offering up to 8 online or telephone counselling sessions from qualified counsellors at flexible appointment times by video or telephone, for:  NHS clinical and non-clinical staff working with Covid-19 patients in a hospital setting  Ancillary staff working in Covid-19 areas in hospital settings including cleaners, porters and mortuary workers  Paramedics and anyone working within the ambulance services caring for patients with Covid-19 The confidential service is open to people of all beliefs and none, and you can ask to be matched on ethnicity. You can find out more and book a session here.
  15. 15. NHS England and NHS Improvement “How are you? How are you, really?” This programme, which was co-designed with a number of NHS organisations, will support delegates to understand what a wellbeing conversation is, when it may be appropriate to initiate one and provide them with additional knowledge and skills to have safe and compassionate conversations about various aspects of wellbeing. The programme will also advise how to safely signpost staff to additional support when needed, and offer an opportunity to practice a conversation in a safe, supportive and non-judgmental space of the session. To read more about this programme and to view available dates, please visit: https://www.england.nhs.uk/supporting-our-nhs-people/support-now/having-safe-and- effective-wellbeing-conversations/ Taking the time to ask your colleagues how they are is incredibly important. Alongside the national guidance and resources already published (including case studies, example personal action plans and a supporting animation available here: https://people.nhs.uk/projectm_old_v1/wellbeing-conversations/), we are pleased to confirm that as of 1 September 2021, we have launched a national training programme that has been designed to support our NHS colleagues in having safe and effective wellbeing conversations, as set out in the NHS People Plan.
  16. 16. NHS England and NHS Improvement Staff support line We have a confidential staff support line, operated by the Samaritans and free to access from 7:00am – 11:00pm, seven days a week. This support line is here for when you’ve had a tough day, are feeling worried or overwhelmed. Whatever your worries, trained advisers can help with signposting and confidential listening. Call: 0800 069 6222 Alternatively, you can text FRONTLINE to 85258 for support 24/7 via text Find out more: https://www.england.nhs.uk/supporting-our-nhs-people/support-now/ Bereavement support line We also have a confidential bereavement support line, operated by Hospice UK and free to access from 8:00am – 8:00pm, seven days a week. Ateam of fully qualified and trained bereavement specialists are available to support you with bereavement and wellbeing issues relating to loss experienced through your work. Call: 0300 303 4434 Bereavement and trauma support line for our Filipino colleagues There is a team of fully qualified and trained professionals, all of whom are Tagalog speakers, ready to help you at our NHS Bereavement & Trauma Line for Filipino Staff. This assistance is available from anywhere in the country and is provided by Hospice UK. All calls will be treated in the strictest of confidence and this will be explained to you when you call. This service is available seven days a week, between 8:00am and 8:00pm. You do not need a referral. To book a consultation, call: 0300 303 1115
  17. 17. NHS England and NHS Improvement Bespoke support for primary care colleagues #Looking after you too: Primary care coaching offer Our primary care colleagues (including those working in both clinical and non clinical roles across general practice, dental, optometry and pharmacy services, have faced unprecedented challenges throughout the pandemic. This individual coaching support offer is available to all primary care colleagues and is delivered by a highly skilled and experienced coach. This is a safe space to offload the demands of whatever you are experiencing and be supported in developing practical strategies for dealing with this. It might be that through a one-off conversation you have all the strategies you need to cope with your situation and stay well, or you might find a few sessions helpful. Find out more: https://www.england.nhs.uk/supporting-our-nhs-people/wellbeing-support-options/looking-after- you-too/
  18. 18. NHS England and NHS Improvement Wellbeing apps Throughout the pandemic, our NHS people have been offered free access to a range of mental health and wellbeing self help apps. Whilst we continue to review and develop a longer term digital health and wellbeing offer, access to the current apps has now been extended. Our NHS colleagues are invited to sign up to these apps, using their work email address, for support with managing stress and anxiety, building resilience and taking a moment to be mindful. Find out more: https://www.england.nhs.uk/supporting-our-nhs-people/support-now/wellbeing-apps/
  19. 19. NHS England and NHS Improvement Staff mental health hubs The staff mental health and wellbeing hubs have been set up to provide healthcare colleagues rapid access to local evidence- based mental health services and support where needed. The hub offer is confidential and free of charge for all healthcare staff. The hubs can offer you a clinical assessment and supported referral to the support that you need, such as talking therapy or counselling. It is separate and confidential from your organisation. It is open to all healthcare staff, from all services and settings regardless of whether you are dealing directly with COVID-19 patients or not. You can self-refer or refer a colleague (with their consent). To find your local hub: Please visit the website below and select the region most appropriate to you. Staff mental health and wellbeing hubs are going live across the country over the next few weeks, please check back if a hub in your local area is not listed yet. If you need support now and your local hub isn’t live, please see the current staff wellbeing offers or talking therapies available. Find out more: https://www.england.nhs.uk/supporting-our-nhs-people/support-now/staff-mental-health-and- wellbeing-hubs/ Staff mental health and wellbeing hubs
  20. 20. NHS England and NHS Improvement Wellbeing resources Find out more: https://www.england.nhs.uk/supporting-our-nhs-people/How-to-guides/ Health and wellbeing guides We’ve worked with a team of experts to develop a range of short guides to help support you with skills and new ways to improve your experience of work. Our guides cover topics such as getting a good night of sleep, personal resilience, support for line managers, guidance on how to be a compassionate leader during a bereavement and tips on how to run your own 10 minute Pause Space.
  21. 21. NHS England and NHS Improvement For further information please visit NHS England » Supporting our NHS people
  22. 22. Wellbeing & personal power #Caring4NHSpeople #ProjectM Helen Bevan Chief Transformation Officer NHS Horizons @HelenBevanTweet @HorizonsNHS
  23. 23. : Helen Bevan @HelenBevantweet #Caring4NHSPeople Wellbeing: taking the personal
  24. 24. Wellbeing and personal power Research suggests that higher levels of autonomy at work have a positive effect on the wellbeing of our people. • But how do we build our autonomy in a complex, pressurised work environment? • What is the relationship between wellbeing, autonomy, self-efficacy, agency and power at work? • Why are these are all critical components in enhancing wellbeing at work? • How can everyone can unleash their personal power?
  25. 25. Two aspects • Tactics that start with me, on the inside, to build my own self-efficacy - the confidence and belief that I can make things happen • Tactics that start with others, on the outside, my agency, collaborating to build the power to make things happen #Caring4NHSPeople @HelenBevanTweet
  26. 26. Core needs at work
  27. 27. Source: @NHSChangeDay 28
  28. 28. Why “empowerment” is problematic a goal @HelenBevan #Caring4NHSPeople
  29. 29. Power is the ability to produce intended effects Bertrand Russell #Caring4NHSPeople @HelenBevanTweet
  30. 30. Jeremy Heimens, Henry Timms New Power: How it’s changing the 21st Century and why you need to know (2018) new power Current Made by many Pulled in Shared Open Relationship old power Currency Held by a few Pushed down Commanded Closed Transaction
  31. 31. ‘I do not think you can really deal with change without a person asking real questions about who they are and how they belong in the world’ David Whyte, The Heart Aroused 1994 Source of image: fistfuloftalent.com
  32. 32. Self-efficacy There is a positive, significant relationship between the self- efficacy beliefs of a change agent and their ability to facilitate change and get good outcomes “The ability to act is tied to a belief that it is possible to do so.” “Our sense of conviction that we can successfully execute a task to produce the result we want to see” Albert Bandura
  33. 33. The success of our actions as change- makers does not depend on what we do or how we do it, but on the inner place from which we operate” Otto Scharmer Leading from the emerging future
  34. 34. When leaders can cultivate both inner and outer skills, it increases their chances of success in large complex change by 52 percent. Deborah Rowland #Caring4NHSPeople @HelenBevanTweet
  35. 35. Agency The action taken by people, individually and collectively, that expresses their power
  36. 36. Jeremy Heimens, Henry Timms New Power: How it’s changing the 21st Century and why you need to know (2018) new power Current Made by many Pulled in Shared Open Relationship old power Currency Held by a few Pushed down Commanded Closed Transaction
  37. 37. Workers who feel connected to their colleagues are three times as likely to report that they maintained pre-pandemic levels of productivity https://sloanreview.mit.edu/article/what-youre-getting-wrong-about- burnout/?social_token=4df7d91cfd5e8fca190db7c686480995&utm_source=twitter&utm_medium=social&utm_campaign=sm-direct
  38. 38. Autonomy and agency Our challenge is to seek out and develop relationships with others, around a purpose that we share, and work together to shape the change. Building our own agency can give us autonomy Our most pressing challenges are inter-dependent Autonomy is about independence – being able to do things on your own being self-governing; having the freedom and scope to act on your own and make your own decisions Agency is about inter-dependence – building power with others who share your purpose to achieve your goals collectively power you build in relationship with others
  39. 39. • Compare yourself to other people • Give attention to detractors and critics • Stay in a work environment that is toxic or dysfunctional • Stay in a work environment where you don’t have a supportive boss • Assume other people have a negative motive #Caring4NHSPeople @HelenBevanTweet
  40. 40. Ten ways to build agency, self-efficacy and power
  41. 41. Ten ways to build agency, self-efficacy and power
  42. 42. Source: The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work Emphasise progress • Teresa Amabile, Harvard Business School; studied the "inner work life" diaries of 238 professionals • Their best days were when they made progress; were able to move forward in their work • 700 managers were asked to rank five factors that motivate employees, including recognition and incentives; They ranked “sense of progress” LAST #Caring4NHSPeople
  43. 43. Ten ways to build agency, self-efficacy and power
  44. 44. @HelenBevanTweet
  45. 45. Ten ways to build agency, self-efficacy and power
  46. 46. Source of graphic: Sherril Knezel #Caring4NHSPeople @HelenBevanTweet
  47. 47. Greater Manchester Health & Social Care Partnership’s approach to wellbeing, inclusion & culture #Caring4NHSpeople #ProjectM Sheni Ravji-Smith Head of System OD Leadership & Wellbeing Greater Manchester Health & Social Care Partnership @sheniravjismith
  48. 48. How to inspire change in a difficult world Wellbeing // Inclusion // Culture Sheni Ravji-Smith – Head of System OD, Leadership & Wellbeing @sheniravjismith
  49. 49. Greater Manchester Health and Social Care Partnership Contact us If you have any queries about these guidelines, contact the GMHSC communications team: gm.hsccomms@nhs.net www.gmhsc.org.uk @GM_HSC Creating the shifts in your workplace Greater Manchester Wellbeing // Inclusion // Culture Good work is when we are able to be at our best - at work and home. Improving our workplace cultures to be more inclusive, and have wellbeing at the heart isn’t a simple undertaking.
  50. 50. Greater Manchester Health and Social Care Partnership Contact us If you have any queries about these guidelines, contact the GMHSC communications team: gm.hsccomms@nhs.net www.gmhsc.org.uk @GM_HSC Wellbeing // Inclusion // Culture Greater Manchester Wellbeing // Inclusion // Culture Consider: » Strategies are simple and clear – relevant and accessible for all » Approaches are designed in a way that supports people to grow, and be their best. » Work with the different spatial levels through the ICS and create greater learning and impact. » Active Listening » Support & Resources » Workplace Cultures
  51. 51. Your health and wellbeing at Lancashire & South Cumbria NHS Foundation Trust #Caring4NHSpeople #ProjectM Joanne Smith Health & Wellbeing Strategic Lead (& Health & Wellbeing Champion) Lancashire & South Cumbria NHS Foundation Trust
  52. 52. Jo Smith Health and Wellbeing Strategic Lead
  53. 53. 56 13 October 2021 Champion People Power
  54. 54. 57 13 October 2021
  55. 55. New website 58 13 October 2021
  56. 56. 59 13 October 2021
  57. 57. Inspiring staff to keep well at Royal Cornwall Hospitals NHS Trust #Caring4NHSpeople #ProjectM Anna Dalziel Head of Occupational Health & Wellbeing Royal Cornwall Hospitals Trust
  58. 58. Inspiring staff to keep well Anna Dalziel – Head of OH & Wellbeing, Royal Cornwall Hospital
  59. 59. Focus on Sickness Absence • £’s • Duty of care Chuck everything at it! • Mental health • Treats! Sustainable wellbeing • Meaningful Lifestyle changes • Individual ownership
  60. 60. Innovating our offer • Key principles of employee social prescribing: • Accessible to everyone • Low cost • Fad free • Utilize green & blue therapeutic benefits • Naturally creates social groups • Offers peer support • Confidence through
  61. 61. Very helpful Not helpful To what extent has today’s session been useful in your own role supporting staff health and wellbeing during and after Covid-19? POLL If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox
  62. 62. In the chat box… Share one thing that you're going to do as a result of joining the session today... Photo by Júnior Ferreira on Unsplash
  63. 63. 69 | This NHSEI Guide is full of practical guidance, resources and case studies to help you understand how ideas and innovations spread and are adopted in our health and care system. The publication is practice-focused. It is aimed at local and national system leaders in all sectors particularly leaders of large-scale change and those with responsibility and interest in increasing the spread and adoption of innovation in practice. This blog gives an overview of the Guide with additional blogs and videos here If you have any questions or would like to discuss how to apply the guide to practice please contact diane.ketley@nhs.net, @DianeKetley or Horizons via England.si-horizons@nhs.net. Leading the Spread and Adoption of Innovation and Improvement: A Practical Guide #NHSSpread

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