Gwen Ortega - Walgreens

1. 1
Executing with Excellence:
Bringing Your Strategy to Life
Gwendolyn Ortega

2. 2
Our world is constantly changing yet many companies
struggle to succeed in their transformation
In 2013, McKinsey came out with a multi-
year global study that indicated 70% of all
transformation programs fail
©2019 Walgreen Co. All rights reserved.

3. 3
How does Walgreens strive to improve it’s chances
for executing successful transformations?
Executive
Vision
Customer
Insights
Corporate
Strategy
M&A /
Partnerships
Net New
Innovation
Base Business
Initiatives
Operational
Excellence
Prioritization by:
• Customer Impact
• Financial Viability
• Operational Complexity
Strategic Direction: Focused Exploration: Prioritized Execution:
©2019 Walgreen Co. All rights reserved.

4. 4
End to End Value Chain Assessments
Process Optimization & Automation
Active, Aligned Leadership
Clear, Streamlined Governance Structure
Enterprise Roadmap w/ Strong Oversight
Integrated Change Plans
Operational Excellence requires a holistic approach to
deliver on the strategic vision and desired outcomes
©2019 Walgreen Co. All rights reserved.

5. 5
Our Enterprise Roadmap is the link between our aspirational long
term strategy and the operational realities of the next 3 years
FY AOI FY AOI
Managed through a clearly defined governance
structure
3-year enterprise plan
3-year financial plan
©2019 Walgreen Co. All rights reserved.

6. 6
In order to pursue our efforts at pace, we look for continuous
improvement opportunities through end to end assessments
Supply Chain
Merchandising
Who is part of the Value
Chain?
Everyone that
helps me get
what I need!
Store
Operations
Customer
Marketing
Insights
End to End Assessments Result In:E2E Retail Products Delivery Value Chain –
a Customer-Back Approach:
Understanding & responding to Customer pain points
Addressing underlying changes needed across functions
Creating seamless end to end processes
Getting it right the first time
Bringing speed to everything we do
Making it easier to do business with us
©2019 Walgreen Co. All rights reserved.

7. 7
Our success is underpinned by change management
Key Levers in an Integrated Change Plan
 Learning: Develop targeted training to build skills and capabilities in
Team Members.
 Communication: Establish a consistent narrative that builds awareness
and inspires Team Members. Clearly articulate where we’re going and
why. Target messages to specific stakeholders and user groups.
 Stakeholder Engagement: Identify key stakeholders and Executive
Sponsors. Enable a Leader Coalition to drive awareness and buy-in
around the vision and key mindsets/behaviors.
 Organizational Alignment: Determine and assess organizational
structural changes and the effect across all functions. Ensure the
changes tie into a consistent narrative.
 Business Readiness & Measurement: Ensure team members are
prepared to absorb changes. Determine desired results, behaviors and
business outcomes. Get qualitative and quantitative feedback.
©2019 Walgreen Co. All rights reserved.

8. 8
Key Takeaways
1. Ensure Executive Sponsorship and Alignment – (from an
aligned vision and narrative to shared performance goals)
2. Create a Prioritization Model that leadership can stand behind.
Balance building and innovating for the future with maintaining
and growing your base business.
3. Establish a robust planning and monitoring function.
4. Encourage your organization to have people dedicated to
improving operational excellence.
5. Create flexibility through your governance processes to more
quickly respond to changes throughout the year.
6. Emphasize the importance of creating and executing
integrated change management plans.
©2019 Walgreen Co. All rights reserved.

9. 9©2017 Walgreen Co. All rights reserved. Confidential and proprietary information. For internal use only.
Thank You!