User interaction as a crucial factor in sustainable and smart neighborhoods.
How to involve tenants participating in sustainable neighborhoods while creating a smart neighborhood with user interaction? Important themes include: customer journey, user feedback and user dashboards.
Software Development Life Cycle By Team Orange (Dept. of Pharmacy)
REnnovates workshop User Interaction
1. Project co-funded by the European Commission in the H2020 Programme.
User interaction as a crucial factor in sustainable and smart neighborhoods
August 27, 2018
2. Project co-funded by the European Commission in the H2020 Programme.
Businesscase Zero Energy Houses
Tenant + EPV + Rent = NZE Renovation
3. Project co-funded by the European Commission in the H2020 Programme.
From “zero energy house’’ to smart neighbourhood:
While creating flexible energy demand and supply. This will reduce extra investments in
local energy grids to maintain a working energy grid.
4. Project co-funded by the European Commission in the H2020 Programme.
Customer Journey
Customer Journey
Newsupdate
questionnaire
Questionnaire
tenants
‘Dit is mijn
Thuis’ online
Invitation tenant-
committee
Newsupdate
tenant-
committee
Sending
information
brochure
Market meeting Update
market
meeting
House
recordings
Letter
70%
achieved
Newsupdate
planning
Planning
visit at
home
Cleaning
day tenants
News update
retrofitting
Completion
Return day
Closing letter
tenants
Satisfaction
survey fot tenants
Share
Meet
Receive
Awareness Orientation ParticipationInterest 70% Retrofitting Completion Living
5. Project co-funded by the European Commission in the H2020 Programme.
Tenants
enthusiasticrebellious
Project complex
simple
Awareness Orientation ParticipationInterest 70% Retrofitting Completion Living
6. Project co-funded by the European Commission in the H2020 Programme.
Awareness Orientation ParticipationInterest 70% Retrofitting Completion Living
7. Project co-funded by the European Commission in the H2020 Programme.
Virtual technology reliable dimensions for Zero-energy houses
8. Project co-funded by the European Commission in the H2020 Programme.
Awareness Orientation ParticipationInterest 70% Retrofitting Completion Living
9. Project co-funded by the European Commission in the H2020 Programme.
Awareness Orientation ParticipationInterest 70% Retrofitting Completion Living
10. Project co-funded by the European Commission in the H2020 Programme.
Awareness Orientation ParticipationInterest 70% Retrofitting Completion Living
11. Project co-funded by the European Commission in the H2020 Programme.
Thin energy modules All-in-one for Zero-energy houses
12. Project co-funded by the European Commission in the H2020 Programme.
Robotic facade elements quality guaranteed
13. Project co-funded by the European Commission in the H2020 Programme.
Awareness Orientation ParticipationInterest 70% Retrofitting Completion Living
14. Project co-funded by the European Commission in the H2020 Programme.
Plug & Play Building-process quick and save retrofitting
15. Project co-funded by the European Commission in the H2020 Programme.
Awareness Orientation ParticipationInterest 70% Retrofitting Completion Living
16. Project co-funded by the European Commission in the H2020 Programme.
Awareness Orientation ParticipationInterest 70% Retrofitting Completion Living
17. Project co-funded by the European Commission in the H2020 Programme.
Dashboard Enervalis-BAM site for users
18. Project co-funded by the European Commission in the H2020 Programme.
Tenants who have gotten their houses NZE renovated are
more aware and save up to € 500,- per year on netting with
smart use.
Value for users: monitoring and smart grid
19. Project co-funded by the European Commission in the H2020 Programme.
Thank you for your attention
Tom Jongen
tom.jongen@bam.com
BAM Wonen