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Direct, Online,
Social Media, and
Mobile Marketing
OBJECTIVE
1. Direct and Digital Marketing
2. Forms of Direct and Digital Marketing
3. Marketing, the Internet, and the Digital Age
4. Social Media and Mobile Marketing
5. Traditional Direct Marketing Forms
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
Direct and Digital Marketing
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
[1]
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
1. Direct and Digital Marketing
 Engaging directly with carefully targeted individual consumers and customer communities
to both obtain an immediate response and build lasting customer relationships.
Direct and Digital Marketing
 Early direct marketers gathered customer names and sold goods mainly
by mail and telephone.
 Today, for many companies direct and digital marketing are more than just
supplementary channels or advertising media.
The New Direct Marketing Model
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
1. Direct and Digital Marketing
 Direct marketing continues to become more internet-based, and digital direct
marketing is claiming a surging share of marketing spending and sales.
Rapid Growth of Direct and Digital Marketing
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
1. Direct and Digital Marketing
 convenient, easy, and private.
 Through direct marketing, buyers can interact with sellers by phone or
on the seller’s website or mobile app to create exactly the configuration
of information, product, or services they want.
 For consumers who want it, digital marketing through online, mobile, and social
media provides a sense of brand engagement and community.
Benefits of Direct and Digital Marketing
For Buyers
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
1. Direct and Digital Marketing
 low-cost, efficient, speedy alternative for reaching their markets.
 Companies can interact with customers by phone of online,
learn more about their needs, tastes.
 They let marketers make ongoing adjustments to prices and programs of
to create immediate, timely, and personal engagement and offers.
 Direct marketing provides opportunities for real-time marketing
that links brands to important moments and trending events in customers’ lives.
Benefits of Direct and Digital Marketing
For Sellers
Forms of Direct and Digital
Marketing
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
[2]
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
2. Forms of Direct and Digital Marketing
Build direct
customer
engagement
and
community
Digital and social media
marketing
Online marketing
Social marketing
Mobile marketing
Traditional direct
marketing
Face-to-face selling
Direct-mail marketing
Catalog marketing
Telemarketing
Direct-response TV marketing
Kiosk marketing
Marketing, the Internet, and
the Digital Age
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
[3]
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
3. Marketing, the Internet, and the Digital Age
 Much of the world’s business today is carried out over digital networks
that connect people and companies.
 The internet has given marketers a whole new way to create value
for customers and build relationships with them.
 it’s hard to find a company that doesn’t have a substantial online presence.
Marketing, the Internet, and the Digital Age
 Creating a seamless cross-channel buying experience
that integrates in-store, online, and mobile shopping.
Omni-channel
retailing
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
3. Marketing, the Internet, and the Digital Age
 Marketing via the internet using company websites, online ads
and promotions, email, online video, and blogs.
Online Marketing
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
3. Marketing, the Internet, and the Digital Age
engage customers and move them closer to
a direct purchase or other marketing outcome.
present brand content that engages consumers and
creates customer-brand community.
 A website should be easy to use and visually appealing.
Online Marketing
Websites and
Branded Web Communities
Marketing
website
Brand community
website
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
3. Marketing, the Internet, and the Digital Age
 Advertising that appears while consumers are browsing online.
might appear anywhere on an internet user’s screen
and are often related to the information being
viewed.
text and image-based ads and links appear atop or
alongside search engine results on sites such as
Google, Yahoo!, and Bing.
Online Marketing
Online Advertising
Online display ads
Search-related ads
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
3. Marketing, the Internet, and the Digital Age
 Email lets marketers send highly targeted, tightly personalized,
relationship-building messages.
 The explosion of spam has produced consumer irritation and frustration.
 Most legitimate marketers now practice permission-based email marketing,
spending email pitches only to customers who ‘opt in’.
Online Marketing
Email Marketing
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
3. Marketing, the Internet, and the Digital Age
 Email lets marketers send highly targeted, tightly personalized,
relationship-building messages.
 The explosion of spam has produced consumer irritation and frustration.
 Most legitimate marketers now practice permission-based email marketing,
spending email pitches only to customers who ‘opt in’.
Online Marketing
Email Marketing
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
3. Marketing, the Internet, and the Digital Age
The digital version of word-of-mouth marketing.
 All kinds of videos can go viral, producing engagement and positive exposure
for a brand.
 It’s important to note that marketers usually have little control over
where their viral messages end up.
Online Marketing
Online Videos
Viral marketing
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
3. Marketing, the Internet, and the Digital Age
Online forums where people and companies post their thoughts
and other content, usually related to narrowly defined topics.
 Blogs can offer a fresh, original, personal, and cheap way to enter into
consumer online and social media conversations.
 The blogosphere is cluttered and difficult to control.
 Marketers can use insights from consumer online conversations
to improve their marketing programs.
Online Marketing
Blogs
Blogs and Other Online Forums
Social Media and Mobile
Marketing
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
[4]
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
4. Social Media and Mobile Marketing
 Independent and commercial online social networks
where people congregate to socialize and share
messages, opinions, pictures, videos, and other content
Social Media
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
4. Social Media and Mobile Marketing
 Marketing messages, promotions, and other content delivered
to on-the-go consumers through their mobile devices.
Mobile marketing
Traditional Direct Marketing
Forms
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
[5]
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
5. Traditional Direct Marketing Forms
 Marketing that occurs by sending an offer, announcement, reminder, or their
item directly to person at a particular address.
Traditional direct marketing forms
direct-mail marketing
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
5. Traditional Direct Marketing Forms
 Direct marketing through print, video, or digital catalogs that are mailed to select
customer, made available in stores, or presented online.
Traditional direct marketing forms
Catalog Marketing
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
5. Traditional Direct Marketing Forms
 Using the telephone to sell directly to customers.
Traditional direct marketing forms
Telemarketing
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
5. Traditional Direct Marketing Forms
 Direct marketing through print, video, or digital catalogs their are mailed to select
customer, made available in stores, or presented online.
Traditional direct marketing forms
Catalog Marketing
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
5. Traditional Direct Marketing Forms
 Direct marketing via television, including direct- response television advertising(or
infomercials) and interactive television advertising.
Traditional direct marketing forms
Direct- response Television Marketing(DRTV)
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
5. Traditional Direct Marketing Forms
 Many companies are placing information and ordering machines.
Traditional direct marketing forms
Kiosk Marketing
Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022
@
5. Traditional Direct Marketing Forms
1. Irritation, Unfairness Deception, and Fraud
2. Consumer Privacy
3. A Need for Action.
Public policy issues in Direct and Digital Marketing
Thank you

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Direct, Digital, PR, Online, Social Media, and Mobile Marketing

  • 1. Direct, Online, Social Media, and Mobile Marketing
  • 2. OBJECTIVE 1. Direct and Digital Marketing 2. Forms of Direct and Digital Marketing 3. Marketing, the Internet, and the Digital Age 4. Social Media and Mobile Marketing 5. Traditional Direct Marketing Forms Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @
  • 3. Direct and Digital Marketing Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ [1]
  • 4. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 1. Direct and Digital Marketing  Engaging directly with carefully targeted individual consumers and customer communities to both obtain an immediate response and build lasting customer relationships. Direct and Digital Marketing  Early direct marketers gathered customer names and sold goods mainly by mail and telephone.  Today, for many companies direct and digital marketing are more than just supplementary channels or advertising media. The New Direct Marketing Model
  • 5. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 1. Direct and Digital Marketing  Direct marketing continues to become more internet-based, and digital direct marketing is claiming a surging share of marketing spending and sales. Rapid Growth of Direct and Digital Marketing
  • 6. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 1. Direct and Digital Marketing  convenient, easy, and private.  Through direct marketing, buyers can interact with sellers by phone or on the seller’s website or mobile app to create exactly the configuration of information, product, or services they want.  For consumers who want it, digital marketing through online, mobile, and social media provides a sense of brand engagement and community. Benefits of Direct and Digital Marketing For Buyers
  • 7. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 1. Direct and Digital Marketing  low-cost, efficient, speedy alternative for reaching their markets.  Companies can interact with customers by phone of online, learn more about their needs, tastes.  They let marketers make ongoing adjustments to prices and programs of to create immediate, timely, and personal engagement and offers.  Direct marketing provides opportunities for real-time marketing that links brands to important moments and trending events in customers’ lives. Benefits of Direct and Digital Marketing For Sellers
  • 8. Forms of Direct and Digital Marketing Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ [2]
  • 9. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 2. Forms of Direct and Digital Marketing Build direct customer engagement and community Digital and social media marketing Online marketing Social marketing Mobile marketing Traditional direct marketing Face-to-face selling Direct-mail marketing Catalog marketing Telemarketing Direct-response TV marketing Kiosk marketing
  • 10. Marketing, the Internet, and the Digital Age Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ [3]
  • 11. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 3. Marketing, the Internet, and the Digital Age  Much of the world’s business today is carried out over digital networks that connect people and companies.  The internet has given marketers a whole new way to create value for customers and build relationships with them.  it’s hard to find a company that doesn’t have a substantial online presence. Marketing, the Internet, and the Digital Age  Creating a seamless cross-channel buying experience that integrates in-store, online, and mobile shopping. Omni-channel retailing
  • 12. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 3. Marketing, the Internet, and the Digital Age  Marketing via the internet using company websites, online ads and promotions, email, online video, and blogs. Online Marketing
  • 13. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 3. Marketing, the Internet, and the Digital Age engage customers and move them closer to a direct purchase or other marketing outcome. present brand content that engages consumers and creates customer-brand community.  A website should be easy to use and visually appealing. Online Marketing Websites and Branded Web Communities Marketing website Brand community website
  • 14. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 3. Marketing, the Internet, and the Digital Age  Advertising that appears while consumers are browsing online. might appear anywhere on an internet user’s screen and are often related to the information being viewed. text and image-based ads and links appear atop or alongside search engine results on sites such as Google, Yahoo!, and Bing. Online Marketing Online Advertising Online display ads Search-related ads
  • 15. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 3. Marketing, the Internet, and the Digital Age  Email lets marketers send highly targeted, tightly personalized, relationship-building messages.  The explosion of spam has produced consumer irritation and frustration.  Most legitimate marketers now practice permission-based email marketing, spending email pitches only to customers who ‘opt in’. Online Marketing Email Marketing
  • 16. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 3. Marketing, the Internet, and the Digital Age  Email lets marketers send highly targeted, tightly personalized, relationship-building messages.  The explosion of spam has produced consumer irritation and frustration.  Most legitimate marketers now practice permission-based email marketing, spending email pitches only to customers who ‘opt in’. Online Marketing Email Marketing
  • 17. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 3. Marketing, the Internet, and the Digital Age The digital version of word-of-mouth marketing.  All kinds of videos can go viral, producing engagement and positive exposure for a brand.  It’s important to note that marketers usually have little control over where their viral messages end up. Online Marketing Online Videos Viral marketing
  • 18. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 3. Marketing, the Internet, and the Digital Age Online forums where people and companies post their thoughts and other content, usually related to narrowly defined topics.  Blogs can offer a fresh, original, personal, and cheap way to enter into consumer online and social media conversations.  The blogosphere is cluttered and difficult to control.  Marketers can use insights from consumer online conversations to improve their marketing programs. Online Marketing Blogs Blogs and Other Online Forums
  • 19. Social Media and Mobile Marketing Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ [4]
  • 20. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 4. Social Media and Mobile Marketing  Independent and commercial online social networks where people congregate to socialize and share messages, opinions, pictures, videos, and other content Social Media
  • 21. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 4. Social Media and Mobile Marketing  Marketing messages, promotions, and other content delivered to on-the-go consumers through their mobile devices. Mobile marketing
  • 22. Traditional Direct Marketing Forms Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ [5]
  • 23. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 5. Traditional Direct Marketing Forms  Marketing that occurs by sending an offer, announcement, reminder, or their item directly to person at a particular address. Traditional direct marketing forms direct-mail marketing
  • 24. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 5. Traditional Direct Marketing Forms  Direct marketing through print, video, or digital catalogs that are mailed to select customer, made available in stores, or presented online. Traditional direct marketing forms Catalog Marketing
  • 25. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 5. Traditional Direct Marketing Forms  Using the telephone to sell directly to customers. Traditional direct marketing forms Telemarketing
  • 26. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 5. Traditional Direct Marketing Forms  Direct marketing through print, video, or digital catalogs their are mailed to select customer, made available in stores, or presented online. Traditional direct marketing forms Catalog Marketing
  • 27. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 5. Traditional Direct Marketing Forms  Direct marketing via television, including direct- response television advertising(or infomercials) and interactive television advertising. Traditional direct marketing forms Direct- response Television Marketing(DRTV)
  • 28. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 5. Traditional Direct Marketing Forms  Many companies are placing information and ordering machines. Traditional direct marketing forms Kiosk Marketing
  • 29. Direct, Online, Social Media, and Mobile Marketing Hany Sewilam 2022 @ 5. Traditional Direct Marketing Forms 1. Irritation, Unfairness Deception, and Fraud 2. Consumer Privacy 3. A Need for Action. Public policy issues in Direct and Digital Marketing