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1. Welcome! Hello and welcome to Conflict Resolution
Training!
Your mission should choose to accept it would
involve you, the Supervisor, to be able to bring your
employees to a place of agreement or resolution when
conflict arises in the workplace.
While this may seem to be an easy task, it does
require a certain level of patience, active listening
skills, and the ability to bring individuals together
without partiality.
Through this training, you will gain a better
understanding of what conflict is and what it is not;
What your role is [as Supervisor] in the Conflict
Resolution process; Successful Managerial
Mediation, the Role of the Mediator, and so much
more.
At the end of this training, you will know the
fundamentals of conflict resolution and will be able
use the knowledge obtained to work through scenarios
that will help sharpen your skills as a mediator in the
workplace.
Let’s get started…