2. Facilitator - key competencies * Perceptiveness 鋭敏な知覚を持つ • Watches the behaviour of all participants • Responds to non-verbal and verbal cues • Notices individual’s reactions * Detachment 議論から距離を保つ • Remains separate from the group – does not collude or ally • Remains calm and even-tempered • Confines interventions to process - does not dictate content or conclusions * Communication • Describes processes and aims clearly • Demonstrates active listening • Summarisesaccurately * Intervention 時には介入も • Keeps the group ‘on track’ • Breaks circular discussions • Helps people articulate disagreement or conflict and move to resolution • Influences pace in line with aims / group needs * Empathy 共感を持つ • Establishes credibility with the group • Makes the group feel she/he understands them • Shows respect for individuals * Organisation • Provides necessary resources and materials • Clarifies objectives and communicates clear agenda – and keeps to it • Checks agreed actions
3. Tips for Facilitators • Put yourself in the other team members’ shoes – see their viewpoints, anticipate their possible actions • Be a ‘fly on the wall’ひそかに観察しよう! Imagine watching the meeting from the edge of the room – Are things progressing? Do people need reminding of the aims? Do you need to steer the discussion? • Invite contributions 貢献を促そう • Clarify 内容を確認しよう • Summarise要約しよう • Use your body language/tone/voice to change the pace if necessary ⇒ソーシャルメディア上でどのように代替するかが大きな課題
