Hcn training ii qs and siqs_05-10-13

2. IIQs and SIQs May 20132
What we’ll cover
• IIQ and SIQ overview
• The purpose of IIQs
• Types and weightings of IIQs
• Developing good IIQs
• The purpose of SIQs
• Developing good SIQs

3. IIQs and SIQs May 20133
Job Plan: IIQs and SIQs
Profile
Job
Develop
Job Plan
Identify
Candidates
Interview
Online &
Document
Review
and
Adjust
Interview
& Make
Decisions

Writing a compelling job plan with
relevant screening questions

4. IIQs and SIQs May 20134
Overview
Initial Interview Questions (IIQs)
• 15-20 multiple choice questions
• Scored and ranked
• Designed to identify qualified candidates
Secondary Interview Questions (SIQs)
• 2 -4 open-ended questions
• Typically behavioral based
• The equivalent of a first round interview
• Assesses key performance criteria and communication skills

5. IIQs and SIQs May 20135
Initial Interview
Questions

6. IIQs and SIQs May 20136
Categories of IIQs
Type Example
Basic
information
• Residency/eligibility
• Compensation history, goals
• Relocation
• Travel
Behavioral • “When an irate caller calls….”
• “When an employee fails to meet a deadline I
typically….”
Experiential • “I have worked as a field engineer in the following
industries…”
• “Of the following degrees or certifications, I have…”
Quiz/
Knowledge
• “I would use a pivot table to…”
• “The error in the following line of code will result in…”

7. IIQs and SIQs May 20137
Weighting IIQs
IIQs can be weighted in 3 ways:
• Total points that can be earned for question
• For each answer within a question - the percentage of total
points possible for that particular question
• Type of question - “Score”, “Knockout” or “Forward” - has an
impact on the entire set of IIQs
Total possible points
%tage of total
type of question

8. IIQs and SIQs May 20138
Weighting IIQs
• “Score” designation means that the question will be scored
• A “Forward” designation means that regardless of the total
score, the candidate will automatically be forwarded to the
SIQs
• A “Knockout” designation means that the candidate will be
automatically disqualified
• A “Forward” designation overrides a “Knockout”
automatic
knockout
automatic
forward

9. IIQs and SIQs May 20139
Weighting IIQs (cont.)
• The default required minimum score is set to 70%
• You can adjust the score until a ideal flow is
reached

10. IIQs and SIQs May 201310
Types of IIQs and Point Value
Type Description Point
Value
Essential If the candidate does not possess this
attribute, he/she may be out. These
questions usually have an “K”
designation.
15
Primary These attributes are primary functions of
the position and the possession of
several, not all, of them is necessary.
10
Preferences These attributes are nice to have, but are
easily overlooked if the above are met.
5
Data Point The purpose of this question is to obtain
specific data on the candidate, not
evaluate the individual.
1
3rd section of job plan

11. IIQs and SIQs May 201311
Creating IIQs – Best Practices
• Between 15 and 20 questions
• Primary attributes should make up the bulk of the
questions
• Essential attributes should be used more sparingly
• At least one “Forward” answer
• based on highly quantifiable experience
• Occasionally interject humorous questions
• Group the same subject matter questions together

12. IIQs and SIQs May 201312
Proper Scoring
(5 pts) I have given presentations to groups of:
100% S Over 100 people
100% S 51 to 100 people
95% S 11 to 50 people
90% S Up to 10 people
0% S N/A - I am new to giving presentations, but would like to learn
(5 pts) I have given presentations to groups of:
75% S Over 100 people
100% S 51 to 100 people
50% S 11 to 50 people
25% S Up to 10 people
0% S N/A - I am new to giving presentations, but would like to learn
Poor
Good
IIQs should be designed so that they reward the most qualified
candidates for the position

13. IIQs and SIQs May 201313
Answers Should Not be Obvious
An effective IIQ should have several viable choices so that the
candidate cannot guess the correct response
(10 pts) When I am completely lost on a project or task, I generally:
0% S Keep working until I figure it out – regardless of how long it takes
100% S Ask for help so that I get back on the right track
0% S Leave it and move on to the next task
0% S Ask for a different task that better matches my skills
0% S Throw myself down a flight of stairs to avoid the issue
(5 pts) My references will describe my organizational and prioritization skills as:
75% S Consistent. I am well organized and prioritize well and am always dependable
100% S Meticulous. I am highly organized and have excellent prioritization skills
0% S Up in the air. I thrive on being assigned multiple tasks and trying to get them
completed by the end of each day
25% S Creative. I have a looser sense of organization and prioritizing because I'm always
looking for more efficient ways to complete my tasks
Poor
Good

14. IIQs and SIQs May 201314
Limit Questions to One Skill
Be sure to not use IIQs that involve too many variables – ask
about one skill at a time.
(15 pts) A major aspect of this job will involve managing the work of software
developers and architects. I would shine in this aspect of the job because:
0% S I would be new to managing the work of software developers and software
architects
0% S I do not have a computer science degree nor have I been titled a SW engineer, SW
developer or SW architect. I am not sure how I would do in assessing and managing
the work of developers and architects
0% S I do not have a computer science degree nor have I been titled a SW engineer, SW
developer or SW architect. However I am sure I still would be able to assess and
manage the work of developers and architects
100% S I have solid experience as a SW engineer, SW developer or SW architect. I am
confident in my ability to assess and manage the work of a development team and I am
especially adept in Java
100% S I have solid experience as a SW engineer, SW developer or SW architect. I am
confident in my ability to assess and manage the work of a development team and I am
especially adept in .NET
Poor

15. IIQs and SIQs May 201315
Always Provide an Answer Option
Be sure to always consider all answer possibilities and include
them. The candidate must have a response option.
(5pts) The highest level of education I have attained is a/an:
0% S High school diploma or some college experience, but no BA/BS degree
75% S High school diploma or some college experience AND work experience in
a QA or technical support capacity
100% S Undergraduate degree in computer science, engineering, or related field
80% S Undergraduate degree NOT in computer science, engineering, or related
field
75% S Graduate degree NOT in computer science, engineering, or related
field
100% S Graduate degree in computer science, engineering, or related field
Good

16. IIQs and SIQs May 201316
IIQ Recommend ordering
• Location
• Essential attributes
• ...
• Primary attributes
• ...
• Preferences and data-points
• ...
• W2 last 2 years
• Education
• Salary expectations
• Work eligibility
• Confirmation
15-20 questions

17. IIQs and SIQs May 201317
Common mistakes: IIQs
• Not being specific with skills experience
• Responses not making a sentence with question
• Lower case and periods
• Inappropriate question point value
• Inappropriate percentage values
• Asking more than one question
• Obviously wrong or right answers
• “You” instead of “I”
• Repetition of words in answers
• Not covering all bases/experience levels
• Using inappropriate library questions

18. IIQs and SIQs May 201318
Evaluating IIQs - #1
(5 pts) I have delivered technical training to groups of:
100% S Delivered to over 100 people.
100% S Delivered to 51 to 100 people.
95% S Delivered to 10 to 50 people.
90% S Delivered to Up to 10 people.
0% S N/A - I am new to technical training, but would like to learn.
What is the problem with this IIQ? How could you improve it?

19. IIQs and SIQs May 201319
Evaluating IIQs - #2
What is the problem with this IIQ? How could you improve it?
(5 pts) When my sales cold calls end with a “no”, I
0% S keep calling back and being assertive until I get a “yes”
100% S ask my manager for assistance and coaching
0% S ask for a different cold-call client list
0% S throw myself down a flight of stairs to avoid the issue

20. IIQs and SIQs May 201320
Evaluating IIQs - #3
What is the problem with this IIQ? How could you improve it?
(5pts) Regarding your MS PowerPoint skills, your level of expertise is:
0% N You don’t know PowerPoint
25% S You have basic PowerPoint skills
50% S You have used it somewhat - you have intermediate PowerPoint skills
80% S You have advanced PowerPoint skills
100% F You are an expert PowerPoint user

21. IIQs and SIQs May 201321
Secondary Interview
Questions

22. IIQs and SIQs May 201322
What are SIQs?
• Secondary Interview Questions (SIQs) are the candidates
opportunity to brag about their experience
• These questions should focus entirely on the essential and
primary attributes
• Ask the HM to give you specific questions he or she asks
during an interview or phone screen
• You should have a high correlation between the SIQ’s and
the tasks and soft skills described in the 3rd paragraph

23. IIQs and SIQs May 201323
SIQ Question Topics
Topic Example
Experiences “Tell us about a time when your operational audit
uncovered a serious issue. How did you fix it? What
was your role?”
Situational “Auditors and operations teams often disagree over
important issues. Describe a time when you have
managed a similar or applicable situation. How did
you resolve the disagreement?”
Related to
current
company issue
“How do you think Yahoo’s release of Panama will
impact the interactive marketing of the Google-
centric small and mid-sized business users?”

24. IIQs and SIQs May 201324
Common mistakes: SIQs
• Not having an open-ended question
• Asking questions that can be answered in a few words
• Asking too many questions in one SIQ
• Not focusing on an essential or primary attribute
• Being too vague
• Asking hypothetical questions
• Not asking for challenges, difficulties and how they overcame
them
• Not allowing candidates to brag about themselves
• Asking questions that should be in the IIQs
• Asking “What is your experience with <skill/technology>?”

25. IIQs and SIQs May 201325
Evaluating SIQs
What is the problem with each SIQ? How could you improve it?
Discuss your level of expertise and experience using
Microsoft PowerPoint. How many management
presentations have you developed in the last five years?
Discuss your level of expertise and experience using
Microsoft PowerPoint. How many management
presentations have you developed in the last five years?
In your sales career was there a time when you initially got
“nos” from a particular client and eventually turned the
client around?
In your sales career was there a time when you initially got
“nos” from a particular client and eventually turned the
client around?
What makes you the right fit for this job? What would appeal
to you about this job? What do you like doing?
What makes you the right fit for this job? What would appeal
to you about this job? What do you like doing?
Tell us about a time where you had to learn something new
on your own without assistance?
Tell us about a time where you had to learn something new
on your own without assistance?
What was your most challenging management experience
while you were at your last company?
What was your most challenging management experience
while you were at your last company?What is your level of experience with J2EE? How familiar are
you with the Unix operating system?
What is your level of experience with J2EE? How familiar are
you with the Unix operating system?

26. IIQs and SIQs May 201326
Review

27. IIQs and SIQs May 201327
Review Questions
• What is the purpose an IIQ and a SIQ?
• How many IIQs and SIQs should you have in a plan?
• List the 3 ways that a IIQ can be weighted.
• Knockout and Forward – which overrides the other?
• List the 4 types of IIQ questions and associated point values.
• List two common SIQ mistakes.