1. Ira Gupta
Subject Matter Expert
Quatrro Processing and Analytics Srv PVT.LTD
Experience:
Job Profile: Subject Matter Expert
Company Name : Quatrro Processing and Analytics Srv PVT.LTD
Duration : From August 2014 till present date
Responsibilities:
• Evaluation of accounts of accounts where customer claims fraud.
• Claims calibration in quality on weekly basis.
• Providing Feedback /Sometimes including manager.
• Analysis of quality trending .
• Working on the quality scorecard for improvements.
• Chairing the meetings on any new update from client end.
• Implementation and sharing new updates with team.
• Training newcomers as providing process specific training and helping in their transition process.
• Arranging pre and post shift meetings on timely basis to provide updates to the team..
Tools in Use: Client end financial application and Excel.
Experience:
Job Profile: Fraud Analyst/Sr. Analyst
Company Name:
Duration: October 2012 to July 2014
Responsibilities:
• Log and update all incoming claims.
• Purpose of updating a claim is to check the entire incoming request by customer for refund.
• Responsibility includes counter checking an incoming account number and the transaction
associated with it.
• Competency is to check match the information provided on the different platforms like, FSD-
Financial Service Desk, TI and CMM.
• It also includes checking and differentiating all of the incoming frauds and differentiating into
different categories.
• Providing support to a US based bank.
• Process does includes updating customer accounts and checking transaction history from Bank
and merchant’s end to ensure transparency.
• As an extra responsibility try work as a floor support and providing best possible help to team
members and Leads.

2. Education:
• Master of Arts –English (University of Kanpur)
• B.A
Computer Skills:
• Certificate in Computing
• Knowledge of MS Office (MS WORD, POWERPOINT, EXCEL)
Personal Information:
Date of Birth: 25th July 1988
Address : 48 Amrit Nagar, South Ex-1, New Delhi
Contact No. : 9718265181
Email: ira_gupta2000 @yahoo.com
Date: Ira Gupta