1. 888 HOMEWOOD DRIVE, PAINESVILLE, OHIO 44077 CELL: 440.339.5543, E-MAIL:
BIGBULLYS@NETSCAPE.NET
GREGG ROPER
OBJECTIVE:
To join a dynamic, aggressive management team as an Inside
Sales/Customer Service Manager. I want to combine my supervisory,
sales and service skills to build a customer focused sales team that will
drive sales and profits.
EXPERIENCE:
Climax Metal Products Company Spring 2003 - Present
Spring 2003 to Fall 2012: CSR in our Customer Service Department. My duties
included, but were not limited to:
1. Provide pricing and availability to customers
2. Cross-selling and up-selling across all product lines
3. Maintain Customer information in the company CRM database
4. Support our network of Manufacturers Reps
I am currently working in the Metal Finishing Dept. learning all aspects of the
post-machining finishing of our product line. I am currently working with the
Operations Manager and Senior Staff to improve processes, productivity and
safety.
Sievers Security Inc. Fall 2002 - Spring 2003
Sales/Customer Service
1. Lead generation and sales of residential security alarm systems
2. Alarm monitoring and service scheduling
Emergency Response Center/SAI Spring 1992 - Spring 2002
Lead Supervisor – 3rd Shift 1997 - 2002
1. On-Call for all shifts during emergencies
2. Work with Alarm Dealers to schedule maintenance and support
Assistant Shift Supervisor 1994 - 1997
1. Assume Supervisor duties on Supervisors scheduled days off
2. Assist Supervisor to maintain standards and policies
Alarm Monitor 1992 – 1994
EDUCATION: Lakeland Community College
Civil Engineering Program
Madison High School
College Preparatory Program