The Issues Slashing IT Productivity
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We asked, you answered. Manual asset tracking, incomplete service and asset insights, and a lack of visibility are among the chief complaints of global IT teams. See the data from our global survey of 1600 IT professionals and learn about the issues holding you back and the changes you can make to increase productivity and visibility across the organization.
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The Issues Slashing IT Productivity
- 1. Unprecedented access to IT experts Certifications and hands-on training Peer networking on a genius level Early Bird Offer: $1,795 + FREE Hotel Night until March 27 Save an extra $100 with this promo code: INTWEBLV Life-changing IT insights from real-life IT people. LAS VEGAS | April 27-30, 2020
- 3. The Issues Slashing IT Productivity Survey: Aligning IT Service & Asset Management WEBINAR
- 4. Housekeeping • All callers on Mute. Please also mute on your side if possible in case there are any Webex issues • Enter Questions with the Q&A feature. We will follow up after broadcast on questions we don’t answer • Session will be recorded and distributed later with the presentation • Audio problems? Try dialing in: • Call-in toll-free number (US/Canada): 1-877-668-4490 • Call-in toll number (US/Canada): 1-408-792-6300 • Event ID: 808 985 280
- 6. Agenda Key Survey Findings Commentary User Stories Q&A 1600+ Global Industries
- 7. Q: What type of IT assets does your organization manage?
- 8. Q: What are you using to track assets?
- 9. Q: How much time do you spend reconciling your inventory/assets per week?
- 10. Q: How satisfied are you with the level of asset information (data) you have?
- 11. Q: Do you manage the whole asset lifecycle from procurement and onboarding to decommissioning and disposal? Assets 0 100 200 300 400 500 600 700 800 yes partially no
- 12. Q: When do you decide a device needs to be replaced, permanently removed, or decommissioned?
- 13. Q: Do you incorporate and monitor purchase data, contracts and/or warranty data as part of your IT asset management program? Q: Where are you consolidating and tracking this information?
- 14. Multiple systems • Separate contract management system (22%) • Manually track with inventory spreadsheets (38%) • Multiple systems and repositories (39%) • Track as part of asset management repository/database (37%)
- 15. Q: How often have you spent time fixing devices that you realized later were still under warranty?
- 16. Q: How much time per week are you spending supporting out-of-warranty/out-of-support-policy assets?
- 17. Q: What service management practices do you currently have deployed?
- 18. Q: Which groups do you work with on your service delivery and asset management projects?
- 19. Q: Do your service management processes automatically have visibility into asset information? No 31% Sometimes 43% Yes 26%
- 20. Q: Are you correlating your service and asset management data to do one or more of the following processes?
- 22. Download the Survey Report www.ivanti.com
- 23. Questions?
- 24. Contact us at www.ivanti.com for more information
- 25. Our sincere thanks for joining us and we hope to see you at another Ivanti event
- 26. Thank You
- 27. Unprecedented access to IT experts Certifications and hands-on training Peer networking on a genius level Early Bird Offer: $1,795 + FREE Hotel Night until March 27 Save an extra $100 with this promo code: INTWEBLV Life-changing IT insights from real-life IT people. LAS VEGAS | April 27-30, 2020
Editor's Notes
- 24 questions in December 2019.
- 90% – laptop devices 87% – desktops 80% – network devices 59% - mobile phones 24% – IoT devices 21% – non-IT devices 18% – industry specific devices This was particularly interesting as we can see that nearly a quarter of IoT devices and 21% of non-IT devices are entering the network that may need to be managed, secured, and optimized.
- We asked respondents how much time was spent per week reconciling inventory/assets. 9% said “too long” 24% spend HOURS per week reconciling 17% reported “hardly any” as they are fully automated
- We asked respondents how satisfied they are with the level of asset information (data) that was available, and 50% reported they are satisfied with the information available to them. One fifth, or 19%, were dissatisfied with the data. That sounds good at first, but when we then drilled down how they are tracking assets, many are not having the complete data and insights they need
- We also asked respondents if they managed the entire asset lifecycle—from procurement and on-boarding to decommissioning and disposal. The results? 50%+ not tracking cradle to grave 44% said yes 43% said partially 13% said no
- We asked IT professionals when their organization decided a device needed to be replaced, permanently removed from the network, or decommissioned. The responses? 52% replace a device when doing a scheduled hardware refresh 22% replace a device when a user reports an incident or problem
- When asked if they incorporate and monitor purchase data, contracts and/or warranty data as part of their IT asset management program, 39% of respondents said yes. 42% said partially and 19% said no Over 60% are missing key information in their IT asset data
- For those that reported “yes and partially” we asked where they are tracking this information: 39% use multiple systems and repositories 38% track this manually as part of their inventory spreadsheets 37% track it as part of their asset management repository/database 22% use a separate contract management system
- This study asked IT professionals how often they have spent time fixing devices that later were discovered to still be under warranty. Half of the respondents said sometimes and 29% said never. 50% have fixed devices that were under warranty
- Top 3 Service Desk – 70 % IT Asset Management – 60% Incident Management – 56% Bottom 3 Event Management – 24% Release Management – 19% Financial Management – 13%
- IT professionals worked with the following groups on service delivery and asset management projects. It’s great to see that over half of security teams are focusing on assets and services to better protect their organization: Service Desk – 65% Infrastructure & Operations (I&O) - 57% Information Security – 56% Network Operations - 53%
- While service management and asset management teams work together, they don’t always have visibility into each other’s workloads. We asked respondents if service management processes and request workflows have automatic visibility into asset information and relationships. According to the findings, 43% reported “sometimes,” but more than one third of respondents don’t have any visibility into this information. Doesn’t seem like the ideal scenario, does it?
- We also asked respondents which service and asset management data were correlated when working on certain processes. The top four included: Incident records – 53% Warranty information – 46% Change management – 43% Software requests – 42%