The document outlines 5 habits of successful IT organizations: 1) Focusing on culture and people by creating an open, diverse, and entrepreneurial environment that prioritizes mental health. 2) Developing a renewed passion for customers by establishing direct connections, providing transparency, and upskilling staff. 3) Creating a 2-year living roadmap for automation and AI to guide proactive technology decisions. 4) Driving business innovation from within IT through a focus on user experience, risk-taking, and engaging business owners. 5) Applying best practices and frameworks in moderation by understanding the IT strategy and simplifying everything to focus on service value and defining business outcomes.

1. Kevin J. Smith
Ivanti Summer School
July 17, 2019
5
Habits of the
Successful IT
Organization

2. School is in session!

3. Unprecedented changes in our
world and changes in technology
are now colliding to reshape IT

4. The Business can’t
succeed, or even survive,
without successful IT

5. OK, so what does that new
IT look like?
5 simple things…

6. #5 Best practices and
frameworks in moderation

7. Know your IT strategy first
No single framework is enough
SIMPLIFY everything
Focus on Service value
Define Business outcomes
Best practices
and frameworks in
moderation only

8. #4 Driving business innovation
from within IT

9. A new cultural priority
Start with the user experience
Embrace risk-taking
Engage key business owners
The IT Concierge
Driving business
innovation from
within IT

10. #3 A Roadmap for
Automation and AI

11. Too important to not have a plan
IT must be proactive
The business needs IT leadership
A 2-year living roadmap
Start simple for early wins
A roadmap for
Automation and AI

12. #2 A renewed passion for the
customer

13. IT has been too far removed
Establish direct connections
Provide transparency
Upskill staff and create new roles
Incent, reward, nurture
A strong passion
for the customer

14. #1 The culture & people of IT

15. #1 success factor for a new decade
Be open to new ideas
People mentoring technology
A diverse & entrepreneurial IT
Make mental health a priority
The culture of IT

16. Today, right now, is the best
time in history to be part of IT

17. The key to a successful
business in 2025, is a
strong and strategic IT

18. Questions?
kevin.j.smith@ivanti.com
@kevinjsmith4IT