SITB110: The Workspace of 2020 Simon Townsend

1. SITB110 - The Workspace of 2020
Simon Townsend – Chief Technologist, EMEA
@Simon_Townsend

3. Some background…
 Inspired by…
 2 Dutchmen
 Ruben Spruijt
 Jeroen van de Kamp
 Years of conferences
 A few whitepapers
 Lots of customer conversations
 (better with Wine)
 In 2014, 2020 seemed a life time away….
 now it really isn’t that far away…

4.  Workspace?

7. Work is not a place you go…

9.  Workforce

11. People not users…

12. Culture Life Slicing..
WorkLife

13.  The Business

15. A shift in IT
 Business Alignment
 Automation
 “Spend less time on
the basics”
 Skills gap shortage

16. The Workspace stack….
OS
Apps
Data
User
Device

17.  Devices

18. 7 - >22
billion devices

19. 4.3
devices per user
Strategy
Analytics

20. Gartner’s Three Waves to Unified Endpoint Management
Wave 2
Consolidated
Endpoint Management
Separate Workflows
Same Console
Auto-
Update
App
Stores
Enroll-
ment
MDM
Patch
Mgt
SW
Dist
Imaging
Group
Policy
Wave 3
Auto-
Update
App
Stores
Enrollment
MDMIoT
Same Workflows
Same Products
True Unified Endpoint
Management
Auto-
Update
App
Stores
Enroll-
ment
MDM
Patch
Mgt
SW
Dist
Imaging
Group
Policy
Wave 1
Separate Workflows
Separate Products
Systems
Management
Enterprise
Mobility
Management

21. Many vs One?

22. Moving to one…
HP Elite x3 smartphone with
lapdock
Samsung Dex

23.  Operating System

24. More devices, means more operating systems…

25. More MAC, More Chrome..

28.  Apps

30. Windows Apps

31. Top concerns about migrating to Windows 10

32. Does VDI / RDSH Use increase?

33.  Data

34. User data is everywhere, and we don’t want to lose it
Dropbox
Win Offline Files
Corp Server
Corp DB Collaboration Community
Email
Devices
External
Storage

35. All we know is….we are going to have more of it…
Data is growing faster than ever before and by the
year 2020, about 1.7 megabytes of new information
will be created every second for every human being
on the planet.
The data volumes are exploding, more data has
been created in the past two years than in the
entire previous history of the human race.
https://www.forbes.com/sites/bernardmarr/2015/09/30/big-data-20-mind-boggling-facts-everyone-must-read/#97a23d317b1e

36.  Security

37. Ransomware?

38. Secure, yet personalized
 Designed with user experience first
 An ability to personalise the Device,
OS and Apps
 Personalization Saved to icloud
 Break fix is easy
 Upgrades don’t effect
personalization

39. Secure, yet personalized
 Secured by design
 OS and Apps are patched and
regularly
 Users don’t run as root
 Only runs trusted applications
 Less than 0.03% of malware

40. Windows..
 Designed to be compatible
 Can be personalised
 Some personalisation can be saved
 Roaming users / break fix is
challenging
 Migrations typically loose
personalization

41. Windows..
 Difficult to patch
 Users are commonly local
administrators
 All executables can run
 Under attack!

44.  Other

45. Consumption based services

48. IoT

49. AI

50. Automation and simplification

51. Summary
 Windows is not going anywhere yet..
 Our applications are one of the largest challenges
 Multiple devices per user will be for the majority, but some of you
will see single device for multi purpose
 You WILL have more devices, just maybe different ones to
manage than what you do today
 Security is EUC problem..
 Visibility is key – audit data just as important as control
 More focus on Apps and data, less on OS
 Innovation is sometimes bound by the Vendors greed
themselves….??

52.  So what should we do..

53. Workspace Assessment / Score Card
Item Past Changing Future
Business Supporting Digital Transformation IT is the Business
Workforce Office Bound Some hot desks Fully mobile
Device One Vendor; corporate owned Choose your own device Who cares which device?
Operating System Fully owned and managed Left to Vendor Irrelevant
Applications Windows Hybrid Fully SaaS
Data On prem Hybrid Cloud
Identity Active Directory Azure AD Social
Management Fully managed Light touch Automated, self service
Security Fully locked down vs Open User centric Security Invisible to IT and the User
Other Niche or not used Owned by business unit An IT asset

54. Good Questions to ask of any vendor….
 Multi platform support?
 Web based (Edge) Support
 Perpetual vs subscription vs consumption?
 Virtual desktop support?
 Windows 10 cadence support?
 Automation? Integration API? Do we need to use your console?
 How do we deal with user mobility?
 Security should be at the heart of everything?
 Data Protection?

55. Abstraction….
OS
Apps
Data
User
Device
Virtualise

56. Managing cross platform….
Window s
Apps
Data
User
Surface
MAC OS
MAC
Android
Samsung

57. Managing cross platform….
Window s
Endpoint Manager
File Director
Environment Manager
Surface
MAC OS
MAC
Android
Samsung

59. Q + A
Thank you