In this webinar, Gary Wang from Ivanti speaks with several Ivanti customers about how COVID-19 has impacted their business from a service management perspective. With most organisations transitioning to working from home, the IT department had to scramble to enable the workforce with the required technology and ensure service continuity.

1. How COVID-19 has impacted IT Service
Management
Gary Wang, Ivanti
Ashton Mossop, Queensland University of Technology
Vee Ferreira, University of Southern Queensland
Dean Jones, KFC

2. Unified Endpoint
Management
Service
Management
Bridging Security, Service Management and IT Operations
to Automate and Secure your Digital Workplace
Asset
Management
Discovery • Reporting • Analytics • Workflow Automation
Realtime situational awareness

3. § Ashton Mossop, Queensland University of Technology
§ Vee Ferreira, University of Southern Queensland
§ Dean Jones, KFC
Panel Members

4. § How has Covid-19 impacted your organisation?
§ And what was your initial response?
§ What part did Service Management play in this? How did Ivanti
Service Manager assist?
Covid-19 Initial Impact and Response

5. Panel:
Now that we have dealt with the initial wave what are your next
Service Management strategies to improve service delivery?
Covid-19 What’s Next

6. Thank You