As one the leading hospitalist groups in the U.S., Sound Physicians knows that strong communications and cutting-edge mobile applications help their physicians collaborate to deliver world-class inpatient care.

1. A TelmedIQ Webinar Presentation:
Improving Physician Communication
[The Webinar Will Begin Shortly]

2. Webinar Housekeeping
1. Questions
• There will be a Q&A session at the end
of the webinar.
• Use the question panel in GoToWebinar
to ask a question directly.
#futureofmessaging

3. Joshua Kermisch
Group Vice President
Growth, strategy and operations of hospitalist programs in 24
hospitals across ten states
About the Hosts
Ben Moore
CEO TelmedIQ
15 Years of secure/critical mobile communications and 2
registered patents for telecommunications
Shweta Patel
Vice President of Operations
Operations of 13 hospitalist programs and related post-acute
practices made up of 127 physicians, 17 advanced practice
providers and 8 nurses

4. • About Sound Physicians
• Understanding Inefficiency to Get to Efficiency
• An Operations POV-The 3 Benefits of Mobile Communications
• Beyond HIPAA Compliancy
• Q&A
Agenda

5. Sound Physicians
Acute Episode of Care—the way it should be.
Core Specialties:
Acute Care
Hospitalist Services
Transitional Care
Services
Emergency Medicine
Services
Resonant Physician
Advisory Services
Intensive Care
Services and Management

6. Sound Physicians
Our Core Mission
QUALITY
SERVICE
TEAMWORK
INNOVATION
INTEGRITY

7. Sound Physicians
QUALITY
SERVICE
TEAMWORK
INNOVATION
INTEGRITY
Our Core Mission + Healthcare Communications Hub
Dedication to creating the best clinical outcomes and processes
Exceed the expectations of our patients and the medical community
Commitment to collaboration in care
Creative and skillful problem solving that drives improvement
Commitment to our patients, our practice, and our partner hospitals

8. Understanding Efficiency Through
Inefficiency
How can we best leverage technology to
improve communications?
Q.

9. Understanding Efficiency Through
Inefficiency
How can we solve the inside/outside
communications issue?
Q.

10. Understanding Efficiency Through
Inefficiency
The inefficiencies of a call center.
• Indirect communications is inefficient
• Call centers have a high turn-over rate
• Message delivery reliability is always an issue
• Finding the right person to contact is difficult
• Costs become increasingly high as you scale

11. The Cost Inefficiencies of a
Call Center
$250,000+Annually

12. Replacing Call Center Operations
12
Secure two-way mobile
communications.

13. The Problem?
13
Nurses who don’t have the
same messaging app.
?

14. The Cloud and Online Token Messaging
14
• Nurses can message hospitalist securely online
• Real-time two-way communications
• Message status and read receipts
• Assurance that messages will be received
• Assurance that messages will be acknowledged

15. 15
An Operations POV - 3 Benefits of Mobile
Improved Relationship between Hospitalists, Nursing,
Case Management and Medical Staff.

16. 16
An Operations POV - 3 Benefits of Mobile
Leveraging IT for their expertise in providing application support.
Not infrastructure support.

17. 17
An Operations POV - 3 Benefits of Mobile
Reducing the cost of care. Improving the quality of
patient care.

18. HIPAA compliant communication solutions that simplify the coordination of
patient care.
About TelmedIQ

19. 300+ healthcare organizations and 80,000 end users
representing some of the largest health systems in the U.S.
Our Customers

20. The Evolution of Healthcare
Communications
20

21. On-Call Schedule Recognition

22. • Continuous Alerting
• Escalation Rules
• Staff Visibility of Message Reads
Tracking and Escalations

23. Patient Hand-Offs
“According to Joint Commission research, up to 80 percent of serious
medical errors involve miscommunication during the hand-off between
medical providers.”
1. Communications gaps were the leading cause of sentinel events reported to The
Joint Commission between 2005 and 2014.
2. It is malpractice insurance agency’s single most common factor leading to
claims.
3. Many of these adverse events are caused by lack of effective hand-off
communications as patients move from one care setting to another.

24. Patient Centric Messaging & Handoffs

25. 25
• Rauland, Hill-Rom, SimplexGrinnell and Others
Nurse Call Integration

26. Advanced Analytics
• Trend Visualization
• Triggers

27. Are your staff currently using smartphones
in a workplace setting?
Are multimedia files (photos, videos,
voicemails) stored ‘in the clear’ on mobile
device memory?
What is an effective “Bring Your Own
Device” policy?
Communications and Security Audit
Learn more in a communications and security audit and a
demo of TelmedIQ.

28. Q&A

29. Connect with us at HIMSS16
Booth #12110 and Mobile Health Section #15021

30. Thank You for Attending
Visit www.TelmedIQ.com to learn more
Or contact us directly at:
p. 1.888.364.9305
e. sales@telmediq.com
to receive a free demo of our solutions.