1. Gimhana Perera
274/5 Gala Uda Road, Kothalawala, Kaduwela
Tel: Residence - +94 (0) 11 2538830, Mobile: +94 (0) 777 006018
E-mail: gimhana1979@gmail.com or gimhana@lk.ibm.com
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CURRICULUM VITAE
Personal Profile
I am an Experienced and innovative Business Manager with sophisticated sales, customer
service and business analytical skills, with over 11 years experience in IT solution development
and selling across the industry in areas of IT Hardware, IBM Software and IT Services.
Personal Information
Date of Birth - 12th August 1979
Employment History
IBM World Trade Corporation - 1st
July 2008 – till date
As the Head of Business & Operations Technical Support Services my responsibilities
include the following.
Decision Making, Strategy & Development
• Decides on structure of the Sales proposals and solution to maximize customer
satisfaction while achieving business goals of IBM
• Assist in setting individual sales reps monthly business objectives
• Decides on how to drive services Sales Team to maximize output
• Input into decisions relating to the hiring of staff.
• Responsible for day to day management of the Technical Support Services Business
including development plans, weekly reviews and any potential performance or audit
review issues
• Responsible for creating annual business plan for TSS team to illustrate growth tactics
and strategies.
• Develops strategy and objectives related to training on technology, solution focus and
competitive understanding for Sales and engineering Staff
• Analyzing improvements to the team’s productivity & performance
• Process for management and updating of appropriate budget, and Sales reports
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2. People Management
• A team of 48 staff members reports to me directly, the team is made up of a hybrid of
FTEs & contingent staff members.
• Allocating and coordinating service delivery resources
• Manage each employees Personal business commitments (PBC)
Communications/Business Relationships
• Establishes and maintains strong working relationships with other key members of the
identified segments’ team eg - Marketing Manager, General Business Manager, Financial
Analyst , ISA team, etc
• Establishes good working relationships with the Business partners and to drive services
business trough the partners
• Demonstrates concise and effective communication with T1 and T2 partners regarding
specific opportunities
• Maintain customer satisfactions through quality of service that is delivered
Fiscal Responsibilities
• Owner of the segments’ revenue target for IBM TSS Services as well GP of IBM TSS
• Contribution to the performance of India south Asia region through ownership regional
quota.
• Total value and health of the pipeline (capacity & quality)
• Average Revenue per Strategic segment Account and Loyalty
• Ensure that there is number of case studies & customer references through driving case
study candidates into Marketing Team
Administrative and personal development
• Attend meetings, trainings, airlifts, summits, conference calls
• Weekly commit
• Month end reporting (deals/pipeline Win/Loss report)
• Manage rebate programmes and marketing funds effectively
Kingslake Engineering Systems (Pvt) Ltd - 15th
June 2005 - 31st
June 2008
Kingslake Engineering Systems (Pvt) Ltd, a highly recognized ERP solutions provider and the
Sole Distributor for IBM, Progress & UGS Software in Sri Lanka.
As the Business Development Manager – IBM Software, my responsibilities included the
following:
• Managing relationships with all the IBM Software Business Partners and implementing
effective marketing strategies.
• Identifying and creating new opportunities in order to increase the IBM Software market
share. Informing the customers and the Business Partners on latest technology
developments in IBM Software products.
• Managing the five pillars of IBM Software Tivoli, DB2, Web Sphere & Lotus and Pricing on
IBM Software Products.
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4. E-W Information Systems (Pvt) Ltd. – November 2000 to November 2004
E-W Information Systems is one of the leading IT Companies in the country and the pioneer
IBM Business partner in Sri Lanka.
Joined as a Management Trainee and was promoted thrice during my tenure, to the posts of
Marketing Executive, Product Specialist & Team Leader of Banking & Finance Sector Marketing
Team respectively.
Professional Qualifications
• Master of Business Administration (MBA) at ICBT, MBA offered by the University of
Sikkim Manipal - India
• Completed the Professional Diploma in Information Technology specialised in Enterprise
Systems Engineering (DNIIT.) - NIIT 2006
• IBM e server X series server specialist Certification.
• Graduated from the IBM Global Sale’s School – 2009
• Basic Blue for IBM Leaders – 2013
Educational Qualifications
School Attended : St. Anthony’s College – Kandy
G.C.E O/Levels Results – 3 D’s & 5 C’s
G.C.E A/Levels – Commerce Stream Results – 3 B’s & 1C
Academic and other achievements (Awards)
IBM Hundred Percent Club - 2011
IBM Bravo for service Excellence - 2010
Rotary International Youth Leadership Award - 1998
IBM e Server X series Sales Champion - 2003
Interact Award of Excellence - 97/98
Referees : Can be provided on request.
I hereby certify that the above details are true & accurate to the best of my knowledge
Gimhana Perera
03 March 2015
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